Mar 2, 2017, 12:15 am
Last edit by: 59Impala
This thread is for the World of Hyatt Globalist members to share the experience of room (suite in particular) upgrades members receive at various Hyatt hotels and resorts. This is not about the suite upgrade by using TSU (Tier Suite Upgrade) certificate. It is discussed in a separate thread. https://www.flyertalk.com/forum/hyatt-world-hyatt/1825293-world-hyatt-globalist-experiences-tier-suite-upgrades.html
All WoH members receive two (2) Tier Suite Upgrade (Suite Upgrade Awards) certificates by reaching 50 Qualifying Nights or 80,000 Base Points Milestone Awards. By reaching 60 Qualifying Nights or 100,000 Base Points Milestone Awards, all WoH members also received two (2) additional Suite Upgrade Awards (TSUs) to a total of four (2) Suite Upgrade Awards (TSUs) each year. By earning the last Milestone Awards, the WoH member also reaches WoH Globalist status and receive other elite benefits.
By using the TSU awards, the suite upgrade (to standard suite) can be confirmed at booking or any other time before check-in. Most likely only standard suite can be confirmed. Without using the TSU awards, room upgrade normally can't be confirmed.
According to WoH membership terms, https://help.hyatt.com/en/hyatt-terms/world-of-hyatt-terms.html?icamp=woh_benefitbadges_terms#/VC
(c) Best Room Available: Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including Standard Suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member. Best-room-available benefit includes only Standard Suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category. Premium, Specialty, Premier, Presidential, Diplomatic, and other suites other than Standard Suites are not included in this benefit. Not valid at Caption by Hyatt, Hyatt Place, Hyatt House, Destination Residences, or Hyatt Residence Club hotels and resorts.
Some Hyatt properties will automatically recognize WoH elite status and inform member about the room upgrade opportunity. If room upgrade is not mentioned at check-in time, then member needs to request at check-in time or any other time before room is assigned.
Small Luxury Hotels does not recognize most of the WoH elite benefits. So often, room (suite) upgrade is declined.
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Hotels that have offered Standard-or-higher Suite Upgrades or Best Room to Globalists Without Prodding
US properties:
Andaz 5 Ave - June 2017, 1 night on points
Andaz 5th Ave - October 2017, 2 nights paid / Feb 2018 1 night paid upgrade from Andaz Suite to Buttonwood Suite
Andaz Maui - November 2018, 3 nights paid proactively upgraded to deluxe ocean view suite
Andaz San Diego - Sep 2018, 3 nights.
Andaz Weho - April 2017, 1 night
GH Denver - April 2018, 3 nights, booked entry-level 2 queens, upgraded proactively to king executive suite
GH DFW - April 2017, 2 nights (executive suite) / 5 nights (1 night free cat1-4, 4 at member rate) December 2017
GH Kauai Resort and Spa - June 2017, 4 nights, points, Ocean view suite even with hotel sold out
GH New York - Jan 2018, Executive King on a very low government rate
GH San Diego - August 2017, 1 night, connected suite
GH Seattle - March 2017, 1 night / March 2017, 2 Nights (P&C)
HH El Segundo / LAX - March 2017, 1 night - 2 BR apt
HP Asheville - June 2017, 1 nights ("groom suite")
HP Branchburg NJ - March 2018 - booked Studio Queen four 4 nights. Proactively upgraded to 1BR King.
HP Fair Lawn/Paramus - July 2017, 1 night moved to high floor (different booking class)
HP Minneapolis Downtown - March 2017, 1 night
HR ABQ Huge hospitality suite. 3 nights, May 2017
HR Atlanta - Mar 17, 1 night; Aug 4, 17, 2 nights, Jan 2020 1 night
HR Atlanta Buckhead- April 2017, 1 night
HR Atlanta Perimeter/Villa Christina - June 2017, 2 nights; Aug 2017, 2 nights to Villa Suite
HR Boston - March 2017, 2 nights
HR Chicago - August 2017, 1 night upgraded into junior suite
HR Chicago O'hare - January 2018, 1 night upgraded into Plaza Suite
HR Clearwater Beach - April 11, 1 night, upgraded ro 2 Queen Suite Partial Water View, standard suite
HR Denver Tech Center - December 2017, 1 night upgraded to Presidential Suite!
HR Grand Cypress - November 2017, 2 nights to Executive Suite
HR Houston (Downtown) - April 2017, 1 night
HR Huntington Beach - Mar 17, 2 nts, Presidential Suite - abs incredible!!!
HR Indian Wells - March 2 nights
HR Jersey City on the Hudson - Sept 2017, 1 night, Hudson River View room (suites sold out).
HR Maui. Nov 2018, 3 nights. Palace Suite (!!!)
HR McCormick Place (Chicago) May 2017, 1 night. Skyline Suite
HR Minneapolis - March 2017, 3 nights; June 2017, 3 nights, Park Suite
HR Orange County - Mar 2017 (3 nights) / March 2017. Presidential Suite!
HR Pier Sixty-Six - March 2017. Best room available. Jr Suite Tower Double
HR Pier Sixty-Six-May 2017. Mercedes Suite (Beautiful room)
HR Santa Barbara - Mar 2017, 2 nights, 2nd suite upgrade in dozens of stays.
HR Santa Clara - Mar 2017, 2 nights, high-floor balcony. FD asked at check-in.
HR Sarasota - Mar 2017. Connecting door to great living room & balcony. Day-ahead reservation change showed upgrade.
HR Savannah - Apr 2017. Suite upgrade @ check-in, NOT facing river though.
HR Tulsa -- Dec 24-25. 1 night (on pts)
HR Tysons Corner - Apr 2017.
HR Westlake Village - March 2017, 1 night, high-end suite.
PH New York - April 2017, 3 nights
PH New York - July 2017, 1 night-Studio Suite / 2 nights - Terrace Suite
PH Washington DC - Mar 2017, 4 nts. Jr Suite, better suites were available.
Hyatt at Olive 8 - March 2017, 1 night
Hyatt Centric Fishermans Wharf - May 2018, 1 night, Executive Suite
Hyatt Centric Park City - July 2017, 4 nights (sold out), 2-Bedroom Condo
Hyatt Centric Santa Barbara - October 2017, 2 nights, Santa Cruz Suite
Hyatt Centric Times Square - May 2017, 1 night (sold out), Deluxe View Suite
Hyatt Herald Square (NYC) - February 2017, Presidential Suite
The Hyatt Lodge at McDonalds Campus - March 2017, 2 nights
Non-US properties:
Andaz Shanghai - March 2017, 2 nights
Andaz Ottawa - August 2017, 1 night ; April 2018, 5 nights
GH Bali - March 2017, 2 nights
GH Beijing - 2 nights, 4 nights March 2017. Upgraded without asking at check in.
GH Erawan Bangkok - May 2017, 1 night, Premier Suite
GH Guangzhou - April 2017, 1 night, Grand Suite King
GH Jakarta - May 2017, 2 nights, cash + points stay
GH Muscat - May 2017, 1 night, Grand Suite King
GH Playa del Carmen - Dec 2020, 7 nights, WFH rate, 2 rooms, both Grand Suite King in the center of the bridge without asking.
GH Singapore - May 2017, 3 nights, cash + points stay
GH Taipei - April 2017, 3 nights. Premier Room (Jr Suite) without asking.
Hyatt Capital Gate UAE - October 2017, 1 night Capital Suite, second room upgraded to connecting Deluxe Room
HP Bangkok Sukhumvit - June 2018, 1 night, King Suite
HP London Heathrow Hayes, November 2017, 1 night, King Suite
HR Amsterdam - 2 nights October 2017, upg to Reg Suite; 1 night May 2019, upg to Reg Suite
HR Belgrade - 4 nights March 2017, Upg to Reg Suite
HR Calgary - Sept. 2017, upg to Exec Suite
HR Danang - 3 nights May 2017, Regency Executive King suite
HR Dar es Salaam, Jan 2020, 1 night, Regency Suite
HR Istanbul Atakoy - April 2017, 1 night
HR Johannesburg - March 2019, 3 nights, 2 rooms (one C+P and one GOH), both upgraded to standard suite
HR Kathmandu - April 2017, 3 nights, Regency King Suite (P&C); June 2018, 8 nights (points)
HR Köln - May 2018 - Proactively upgraded to suite
HR Mexico City - May 2017, 1 night, Regency Suite King
HR Mexico City - Dec. 2018, 3 nights, Presidential Suite
HR Phuket Resort - March 2017, 2 nights, Deluxe 2 Bedroom
HR Sharm el Sheikh - October 2017, 4 nights, Club Deluxe (Offered Regency Suite and declined)
HR Thessaloniki - August 2017, 7 nights Regency Suite (red wine and fruit amenities replenished daily)
HR TST (Kowloon/Hong Kong) - July 2017, 1 night, Regular Suite
HR Tokyo - April 2017, 1 night
HR Toronto - September 2017, 1 night. Upgraded to one bedroom suite
HR Vancouver - April 2017, 4 nights
Hyatt London Churchill - Dec. 2018, 1 night, Executive Suite. October 2019 Regency Executive Suite
PH Abu Dhabi Saadiyat - April 2017 - 1 night (Park Terrace Suite, one up from standard suite, pre-PH Buenos Aires - May 2017, 1 night, Park Deluxe Suiteassigned prior to arrival)
PHH BKK - 1 night, Park Corner Deluxe (Hotel sold out)
PH Busan, 2 nights, Park Oceanview suite
All WoH members receive two (2) Tier Suite Upgrade (Suite Upgrade Awards) certificates by reaching 50 Qualifying Nights or 80,000 Base Points Milestone Awards. By reaching 60 Qualifying Nights or 100,000 Base Points Milestone Awards, all WoH members also received two (2) additional Suite Upgrade Awards (TSUs) to a total of four (2) Suite Upgrade Awards (TSUs) each year. By earning the last Milestone Awards, the WoH member also reaches WoH Globalist status and receive other elite benefits.
By using the TSU awards, the suite upgrade (to standard suite) can be confirmed at booking or any other time before check-in. Most likely only standard suite can be confirmed. Without using the TSU awards, room upgrade normally can't be confirmed.
According to WoH membership terms, https://help.hyatt.com/en/hyatt-terms/world-of-hyatt-terms.html?icamp=woh_benefitbadges_terms#/VC
(c) Best Room Available: Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including Standard Suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member. Best-room-available benefit includes only Standard Suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category. Premium, Specialty, Premier, Presidential, Diplomatic, and other suites other than Standard Suites are not included in this benefit. Not valid at Caption by Hyatt, Hyatt Place, Hyatt House, Destination Residences, or Hyatt Residence Club hotels and resorts.
Some Hyatt properties will automatically recognize WoH elite status and inform member about the room upgrade opportunity. If room upgrade is not mentioned at check-in time, then member needs to request at check-in time or any other time before room is assigned.
Small Luxury Hotels does not recognize most of the WoH elite benefits. So often, room (suite) upgrade is declined.
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Hotels that have offered Standard-or-higher Suite Upgrades or Best Room to Globalists Without Prodding
US properties:
Andaz 5 Ave - June 2017, 1 night on points
Andaz 5th Ave - October 2017, 2 nights paid / Feb 2018 1 night paid upgrade from Andaz Suite to Buttonwood Suite
Andaz Maui - November 2018, 3 nights paid proactively upgraded to deluxe ocean view suite
Andaz San Diego - Sep 2018, 3 nights.
Andaz Weho - April 2017, 1 night
GH Denver - April 2018, 3 nights, booked entry-level 2 queens, upgraded proactively to king executive suite
GH DFW - April 2017, 2 nights (executive suite) / 5 nights (1 night free cat1-4, 4 at member rate) December 2017
GH Kauai Resort and Spa - June 2017, 4 nights, points, Ocean view suite even with hotel sold out
GH New York - Jan 2018, Executive King on a very low government rate
GH San Diego - August 2017, 1 night, connected suite
GH Seattle - March 2017, 1 night / March 2017, 2 Nights (P&C)
HH El Segundo / LAX - March 2017, 1 night - 2 BR apt
HP Asheville - June 2017, 1 nights ("groom suite")
HP Branchburg NJ - March 2018 - booked Studio Queen four 4 nights. Proactively upgraded to 1BR King.
HP Fair Lawn/Paramus - July 2017, 1 night moved to high floor (different booking class)
HP Minneapolis Downtown - March 2017, 1 night
HR ABQ Huge hospitality suite. 3 nights, May 2017
HR Atlanta - Mar 17, 1 night; Aug 4, 17, 2 nights, Jan 2020 1 night
HR Atlanta Buckhead- April 2017, 1 night
HR Atlanta Perimeter/Villa Christina - June 2017, 2 nights; Aug 2017, 2 nights to Villa Suite
HR Boston - March 2017, 2 nights
HR Chicago - August 2017, 1 night upgraded into junior suite
HR Chicago O'hare - January 2018, 1 night upgraded into Plaza Suite
HR Clearwater Beach - April 11, 1 night, upgraded ro 2 Queen Suite Partial Water View, standard suite
HR Denver Tech Center - December 2017, 1 night upgraded to Presidential Suite!
HR Grand Cypress - November 2017, 2 nights to Executive Suite
HR Houston (Downtown) - April 2017, 1 night
HR Huntington Beach - Mar 17, 2 nts, Presidential Suite - abs incredible!!!
HR Indian Wells - March 2 nights
HR Jersey City on the Hudson - Sept 2017, 1 night, Hudson River View room (suites sold out).
HR Maui. Nov 2018, 3 nights. Palace Suite (!!!)
HR McCormick Place (Chicago) May 2017, 1 night. Skyline Suite
HR Minneapolis - March 2017, 3 nights; June 2017, 3 nights, Park Suite
HR Orange County - Mar 2017 (3 nights) / March 2017. Presidential Suite!
HR Pier Sixty-Six - March 2017. Best room available. Jr Suite Tower Double
HR Pier Sixty-Six-May 2017. Mercedes Suite (Beautiful room)
HR Santa Barbara - Mar 2017, 2 nights, 2nd suite upgrade in dozens of stays.
HR Santa Clara - Mar 2017, 2 nights, high-floor balcony. FD asked at check-in.
HR Sarasota - Mar 2017. Connecting door to great living room & balcony. Day-ahead reservation change showed upgrade.
HR Savannah - Apr 2017. Suite upgrade @ check-in, NOT facing river though.
HR Tulsa -- Dec 24-25. 1 night (on pts)
HR Tysons Corner - Apr 2017.
HR Westlake Village - March 2017, 1 night, high-end suite.
PH New York - April 2017, 3 nights
PH New York - July 2017, 1 night-Studio Suite / 2 nights - Terrace Suite
PH Washington DC - Mar 2017, 4 nts. Jr Suite, better suites were available.
Hyatt at Olive 8 - March 2017, 1 night
Hyatt Centric Fishermans Wharf - May 2018, 1 night, Executive Suite
Hyatt Centric Park City - July 2017, 4 nights (sold out), 2-Bedroom Condo
Hyatt Centric Santa Barbara - October 2017, 2 nights, Santa Cruz Suite
Hyatt Centric Times Square - May 2017, 1 night (sold out), Deluxe View Suite
Hyatt Herald Square (NYC) - February 2017, Presidential Suite
The Hyatt Lodge at McDonalds Campus - March 2017, 2 nights
Non-US properties:
Andaz Shanghai - March 2017, 2 nights
Andaz Ottawa - August 2017, 1 night ; April 2018, 5 nights
GH Bali - March 2017, 2 nights
GH Beijing - 2 nights, 4 nights March 2017. Upgraded without asking at check in.
GH Erawan Bangkok - May 2017, 1 night, Premier Suite
GH Guangzhou - April 2017, 1 night, Grand Suite King
GH Jakarta - May 2017, 2 nights, cash + points stay
GH Muscat - May 2017, 1 night, Grand Suite King
GH Playa del Carmen - Dec 2020, 7 nights, WFH rate, 2 rooms, both Grand Suite King in the center of the bridge without asking.
GH Singapore - May 2017, 3 nights, cash + points stay
GH Taipei - April 2017, 3 nights. Premier Room (Jr Suite) without asking.
Hyatt Capital Gate UAE - October 2017, 1 night Capital Suite, second room upgraded to connecting Deluxe Room
HP Bangkok Sukhumvit - June 2018, 1 night, King Suite
HP London Heathrow Hayes, November 2017, 1 night, King Suite
HR Amsterdam - 2 nights October 2017, upg to Reg Suite; 1 night May 2019, upg to Reg Suite
HR Belgrade - 4 nights March 2017, Upg to Reg Suite
HR Calgary - Sept. 2017, upg to Exec Suite
HR Danang - 3 nights May 2017, Regency Executive King suite
HR Dar es Salaam, Jan 2020, 1 night, Regency Suite
HR Istanbul Atakoy - April 2017, 1 night
HR Johannesburg - March 2019, 3 nights, 2 rooms (one C+P and one GOH), both upgraded to standard suite
HR Kathmandu - April 2017, 3 nights, Regency King Suite (P&C); June 2018, 8 nights (points)
HR Köln - May 2018 - Proactively upgraded to suite
HR Mexico City - May 2017, 1 night, Regency Suite King
HR Mexico City - Dec. 2018, 3 nights, Presidential Suite
HR Phuket Resort - March 2017, 2 nights, Deluxe 2 Bedroom
HR Sharm el Sheikh - October 2017, 4 nights, Club Deluxe (Offered Regency Suite and declined)
HR Thessaloniki - August 2017, 7 nights Regency Suite (red wine and fruit amenities replenished daily)
HR TST (Kowloon/Hong Kong) - July 2017, 1 night, Regular Suite
HR Tokyo - April 2017, 1 night
HR Toronto - September 2017, 1 night. Upgraded to one bedroom suite
HR Vancouver - April 2017, 4 nights
Hyatt London Churchill - Dec. 2018, 1 night, Executive Suite. October 2019 Regency Executive Suite
PH Abu Dhabi Saadiyat - April 2017 - 1 night (Park Terrace Suite, one up from standard suite, pre-PH Buenos Aires - May 2017, 1 night, Park Deluxe Suiteassigned prior to arrival)
PHH BKK - 1 night, Park Corner Deluxe (Hotel sold out)
PH Busan, 2 nights, Park Oceanview suite
PH Hamburg - 2 nights Dec 2019, Junior Suite
PH Hyderabad - 2 nights March 2017
PH Istanbul - 4 nights March 2019, Park King Suite
PH Milan - June 16, 2017, 1 night - not given a suite, but "upgraded" to a deluxe room with a terrace.
PH Saigon - Oct 2017, 2 nights (P&C), Initially given deluxe room. Upon asking to speak to a manager I was given an Executive Suite.
PH Seoul, 2 nights May 2017, Park suite
PH Siem Reap - 3 nights Jan 2020, Park Suite King
PH Tokyo - March 1st 2017, 3 nights / April 2017, 1 night
PH Vienna - July 2017, 1 night (P&C), Park Suite View
PH Zurich - March 2017, 1 night; June 2017, 1 night
PH Hyderabad - 2 nights March 2017
PH Istanbul - 4 nights March 2019, Park King Suite
PH Milan - June 16, 2017, 1 night - not given a suite, but "upgraded" to a deluxe room with a terrace.
PH Saigon - Oct 2017, 2 nights (P&C), Initially given deluxe room. Upon asking to speak to a manager I was given an Executive Suite.
PH Seoul, 2 nights May 2017, Park suite
PH Siem Reap - 3 nights Jan 2020, Park Suite King
PH Tokyo - March 1st 2017, 3 nights / April 2017, 1 night
PH Vienna - July 2017, 1 night (P&C), Park Suite View
PH Zurich - March 2017, 1 night; June 2017, 1 night
PH Zurich - December 2019, 1 night, Ambassador Suite (specialty suite!,)
PH Zurich - December 2020, 2 nights, Park Corner Suite (premium suite!)
Better Room Not Proactively Offered But Was Available After Prodding
US properties:
GH San Francisco - Mar 17 / 1 night
GH Washington DC
HR Bellevue, WA - July 2017, suite, 1 night
HR Denver Convention Center - March 2017, 2 nights - April 2017, 2 nights
HR Houston Downtown - February 2020, 1 Night Upgraded to Imperial Suite
HR LAX
HR Orlando Airport - June 2017, 1 night, connecting parlor to make a huge suite
HR Princeton-March 2017/ 2 nights
HR San Francisco March 2017 3 nights; Nov 2018 2 nights
HR Santa Clara - March 2017 / 2 nights (balcony king)
HR Waikiki-April 2017/2 nights - prodding got an Ocean View 10th floor
Hyatt ABQ March 2017 1 night
Hyatt Centric French Quarter July 2017 3 nights
Hyatt Centric The Pike Long Beach - March 2017 / 1 night
PH New York - March 2017 / 1 night
PH New York - October 2017 / 5 nights
Non-US properties:
Andaz Shanghai - March 2017 - 4 nights. Asked for and was offered a King XL room (Jr Suite) on a low floor. This room was not offered because I have "high floor" preference in my Hyatt profile according to the check-in agent.
GH Berlin
HR Churchill - March 2017 / 1 night
HR Montreal -March 2017 / 1 night
HR Sydney 2x
HR TST Hong Kong - April 2017/June 2017. On both two-night stays, not proactively upgraded, but was offered upgrade only for second night when asked.
PH Tokyo - December 2017 / Globalist Free Night Award after two revenue nights using Tier Suite Upgrade
PH Paris - March 2017/ 1 night
Better Room Denied Even After Prodding, But Was Available on Hyatt.com (*)
HP Fair Lawn/Paramus - October 2017, 1 night
Andaz 5th Avenue (2 incidents)
Andaz Singapore - November 2017 / 1 night (given Deluxe View King, both Studio and King Suite rooms were available)
GH Denver - March 2017 / 4 nights
GH Denver - AUG 17/ 2 nights
GH Fukuoka, June 2017
GH SF
HR Perth - May 2017 / 3 nights (Given base room, even though suites and river view rooms were avail)
HR Santa Clara - March 2017 / 3 nights (balcony king showed avail)
Hyatt Centric French Quarter - 2 nights March 2017
Hyatt London Churchill over 3 stays in May, June and July - not offered, suites avail to book, given small room
HR Osaka - April 2019, 2 nights
* Available on hyatt.com may/may not equate to room actually being available in the event the hotel was overselling room and/or already "soft"-allocated the room to another Globalist.
PH Zurich - December 2020, 2 nights, Park Corner Suite (premium suite!)
Better Room Not Proactively Offered But Was Available After Prodding
US properties:
GH San Francisco - Mar 17 / 1 night
GH Washington DC
HR Bellevue, WA - July 2017, suite, 1 night
HR Denver Convention Center - March 2017, 2 nights - April 2017, 2 nights
HR Houston Downtown - February 2020, 1 Night Upgraded to Imperial Suite
HR LAX
HR Orlando Airport - June 2017, 1 night, connecting parlor to make a huge suite
HR Princeton-March 2017/ 2 nights
HR San Francisco March 2017 3 nights; Nov 2018 2 nights
HR Santa Clara - March 2017 / 2 nights (balcony king)
HR Waikiki-April 2017/2 nights - prodding got an Ocean View 10th floor
Hyatt ABQ March 2017 1 night
Hyatt Centric French Quarter July 2017 3 nights
Hyatt Centric The Pike Long Beach - March 2017 / 1 night
PH New York - March 2017 / 1 night
PH New York - October 2017 / 5 nights
Non-US properties:
Andaz Shanghai - March 2017 - 4 nights. Asked for and was offered a King XL room (Jr Suite) on a low floor. This room was not offered because I have "high floor" preference in my Hyatt profile according to the check-in agent.
GH Berlin
HR Churchill - March 2017 / 1 night
HR Montreal -March 2017 / 1 night
HR Sydney 2x
HR TST Hong Kong - April 2017/June 2017. On both two-night stays, not proactively upgraded, but was offered upgrade only for second night when asked.
PH Tokyo - December 2017 / Globalist Free Night Award after two revenue nights using Tier Suite Upgrade
PH Paris - March 2017/ 1 night
Better Room Denied Even After Prodding, But Was Available on Hyatt.com (*)
HP Fair Lawn/Paramus - October 2017, 1 night
Andaz 5th Avenue (2 incidents)
Andaz Singapore - November 2017 / 1 night (given Deluxe View King, both Studio and King Suite rooms were available)
GH Denver - March 2017 / 4 nights
GH Denver - AUG 17/ 2 nights
GH Fukuoka, June 2017
GH SF
HR Perth - May 2017 / 3 nights (Given base room, even though suites and river view rooms were avail)
HR Santa Clara - March 2017 / 3 nights (balcony king showed avail)
Hyatt Centric French Quarter - 2 nights March 2017
Hyatt London Churchill over 3 stays in May, June and July - not offered, suites avail to book, given small room
HR Osaka - April 2019, 2 nights
* Available on hyatt.com may/may not equate to room actually being available in the event the hotel was overselling room and/or already "soft"-allocated the room to another Globalist.
World of Hyatt - Globalist Experiences [Best Room Available incl. Standard Suites]
Mar 25, 2017, 7:32 am
#301
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Yes, we've been over this ad nauseum. Hyatt has a fraction of the properties that Marrwood or Hilton or even IHG does. It's comparing apples and oranges. If half the places one travels to don't even have a Hyatt, then yes, it's freaking lofty.
Mar 25, 2017, 8:05 am
#302
Join Date: Jul 2000
Location: AUH
Posts: 8,266
I'll be watching this space as to how WoH pans out later in the year, but at this rate I am increasingly inclined to just let my Hyatt status lapse next year and use FHR/Virtuoso going forward. It's quite rare that Hyatt is a dominant best option in any given city anyway.
Mar 25, 2017, 1:44 pm
#303
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
As well as the footprint, other chains have a much better spread of rates and categories so you can easily pick up a lot of Marwood/Hilton nights at a cheaper rate compared to Hyatt. If most of your travel is leisure, let's face it - you're not going to spend 60 nights per year on holidays.
I'll be watching this space as to how WoH pans out later in the year, but at this rate I am increasingly inclined to just let my Hyatt status lapse next year and use FHR/Virtuoso going forward. It's quite rare that Hyatt is a dominant best option in any given city anyway.
I'll be watching this space as to how WoH pans out later in the year, but at this rate I am increasingly inclined to just let my Hyatt status lapse next year and use FHR/Virtuoso going forward. It's quite rare that Hyatt is a dominant best option in any given city anyway.
Mar 26, 2017, 12:58 pm
#304
Join Date: Sep 2013
Location: Midwest
Programs: Hyatt Diamond
Posts: 757
I plan my trips months ahead and rarely have problems applying DSU. With the new expiration, I was only able to apply for the 1 of 3 stays with family of 4 I needed, even when callling early 3/1/17.
Checked into HR Tokyo last night. I have been checking every few days since 3/1/17 to try to apply DSU with no success and they are listed as sold out when I last checked. Boy was I shocked when they told be I was upgraded to a regency suite for a 4 night stay!! Bonus was that I did not have to use a DSU.
Similar thing happened last year when PH Vienna was sold out and they upgraded me to 1 week to the Ambassador/diplomat suite.
I understand it may be to make standard room available when they are sold out but I still really appreciate it.
Also stayed at HR Ohare 3/24 and was given regency suite when requested.
Checked into HR Tokyo last night. I have been checking every few days since 3/1/17 to try to apply DSU with no success and they are listed as sold out when I last checked. Boy was I shocked when they told be I was upgraded to a regency suite for a 4 night stay!! Bonus was that I did not have to use a DSU.
Similar thing happened last year when PH Vienna was sold out and they upgraded me to 1 week to the Ambassador/diplomat suite.
I understand it may be to make standard room available when they are sold out but I still really appreciate it.
Also stayed at HR Ohare 3/24 and was given regency suite when requested.
Mar 26, 2017, 10:46 pm
#305
Join Date: Jan 2011
Location: Lafayette, LA
Programs: AA EXP 2MM, BA Gold, UA Gold MM, DL SM MM, Hyatt Glob, HH Diam, Marriott Ti/LT Plat, IHG Plat
Posts: 274
I had two stays over the weekend:
-- One night at Hyatt Place Baton Rouge. Booked standard room, upgraded to "high-floor room" which is the best they have. It's not called a suite but it's what many hotels would call a junior suite, with a separate semi-walled-off sitting area and a kitchenette. As a Diamond I was generally upgraded to one of these rooms even before the new policy.
-- Two nights at Hyatt Centric French Quarter. Booked standard room. The man who checked me in said I was upgraded to a "king room overlooking the pool". I didn't exactly request a suite, but I said this was my third Hyatt stay as a Globalist and that I understood suite upgrades were contingent on availability but was curious about whether Globalists actually ever do get upgraded to suites. He said oh yes, we're happy to upgrade you to a suite when it's available, but we're very full right now. I shrugged, went to the room -- which turned out to be on the second floor, not "overlooking" the pool but on the same level as the pool and an adjacent courtyard and sitting area, so that I had to keep the curtains closed -- and then looked on the app to find that "petite suites" were offered for sale on both nights of my stay. But I decided it wasn't worth fighting about since I wasn't planning to be in the room very much. Also, a couple of years ago I was upgraded to a "petite suite" and found it not very impressive. My instinct is that my non-upgrade this time may have had more to do with the personality of the guy who checked me in than with hotel policy. I later had some dealings with another front desk person and an assistant manager, both of whom were extremely friendly and accommodating. I have a feeling that if either of them had checked me in I might have gotten the suite upgrade.
So I don't really mind that I haven't had a suite on any of my three stays since March 1. But nothing has happened so far to change my opinion that being a Diamond was better than being than a Globalist.
-- One night at Hyatt Place Baton Rouge. Booked standard room, upgraded to "high-floor room" which is the best they have. It's not called a suite but it's what many hotels would call a junior suite, with a separate semi-walled-off sitting area and a kitchenette. As a Diamond I was generally upgraded to one of these rooms even before the new policy.
-- Two nights at Hyatt Centric French Quarter. Booked standard room. The man who checked me in said I was upgraded to a "king room overlooking the pool". I didn't exactly request a suite, but I said this was my third Hyatt stay as a Globalist and that I understood suite upgrades were contingent on availability but was curious about whether Globalists actually ever do get upgraded to suites. He said oh yes, we're happy to upgrade you to a suite when it's available, but we're very full right now. I shrugged, went to the room -- which turned out to be on the second floor, not "overlooking" the pool but on the same level as the pool and an adjacent courtyard and sitting area, so that I had to keep the curtains closed -- and then looked on the app to find that "petite suites" were offered for sale on both nights of my stay. But I decided it wasn't worth fighting about since I wasn't planning to be in the room very much. Also, a couple of years ago I was upgraded to a "petite suite" and found it not very impressive. My instinct is that my non-upgrade this time may have had more to do with the personality of the guy who checked me in than with hotel policy. I later had some dealings with another front desk person and an assistant manager, both of whom were extremely friendly and accommodating. I have a feeling that if either of them had checked me in I might have gotten the suite upgrade.
So I don't really mind that I haven't had a suite on any of my three stays since March 1. But nothing has happened so far to change my opinion that being a Diamond was better than being than a Globalist.
Mar 27, 2017, 9:25 am
#306
Join Date: Sep 2007
Location: Boston
Programs: Hyatt Globalist, United Global Services/1MM
Posts: 630
I was 0 for 3 last week for this 'benefit' in the new WoH world, all at properties where I've stayed a lot over the past 5+ years.
HR Dongguan - I was told that all the suites were sold out when I checked in. A bit later after getting the sense that the hotel was a ghost town, I checked availability to book suites and they were wide open. I asked again via the Regency Club manager and was given a few conflicting reasons. Eventually the Dir. of Rooms followed up saying that the rooms were supposed to be blocked out for renovations, but weren't. The excuses didn't seem to line up with each other, but I wasn't motivated to push to much further.
GH Shenzhen - Claimed they were sold out, but I didn't verify. Got a minor upgrade to a slightly better than average room, but not to a suite or the end of the hall deluxe rooms I normally have gotten comp upgrades to.
HR TST - No upgrade offered. I asked, and based on the amount of typing he did, I actually buy that he tried and said they were sold out. Hotel seemed fairly full based on the lounge, so this was probably legit.
All in all, I got the sense that this bene isn't going anywhere long term. In ~30-50 stays at each of these properties - Dongguan, I've never gotten an upgrade, and at GH SZ & HR TST my comp upgrade rate in recent years has been >50% of stays, but no go for both this time.
Hopefully this new bene isn't a step backwards....From Hyatt's perspective I'm already very skeptical if I will keep putting my business there with the 60+ night vs stays policy now. I do 60+ most years, but my travel is such that stays makes more sense for me, I did 4 hotels in 3 countries in 8 days last week. The vast majority of my hotel stays are 1-2 nights. The stays policy at Hyatt has resulted in my focusing 90%+ of my travel dollars to them in recent years as well as well north of $100k/year in credit
card spend on my Hyatt card, but I've been at the point of deciding to walk away. The comp upgrade was keeping me on the fence. If this is a farce, I'm done.
HR Dongguan - I was told that all the suites were sold out when I checked in. A bit later after getting the sense that the hotel was a ghost town, I checked availability to book suites and they were wide open. I asked again via the Regency Club manager and was given a few conflicting reasons. Eventually the Dir. of Rooms followed up saying that the rooms were supposed to be blocked out for renovations, but weren't. The excuses didn't seem to line up with each other, but I wasn't motivated to push to much further.
GH Shenzhen - Claimed they were sold out, but I didn't verify. Got a minor upgrade to a slightly better than average room, but not to a suite or the end of the hall deluxe rooms I normally have gotten comp upgrades to.
HR TST - No upgrade offered. I asked, and based on the amount of typing he did, I actually buy that he tried and said they were sold out. Hotel seemed fairly full based on the lounge, so this was probably legit.
All in all, I got the sense that this bene isn't going anywhere long term. In ~30-50 stays at each of these properties - Dongguan, I've never gotten an upgrade, and at GH SZ & HR TST my comp upgrade rate in recent years has been >50% of stays, but no go for both this time.
Hopefully this new bene isn't a step backwards....From Hyatt's perspective I'm already very skeptical if I will keep putting my business there with the 60+ night vs stays policy now. I do 60+ most years, but my travel is such that stays makes more sense for me, I did 4 hotels in 3 countries in 8 days last week. The vast majority of my hotel stays are 1-2 nights. The stays policy at Hyatt has resulted in my focusing 90%+ of my travel dollars to them in recent years as well as well north of $100k/year in credit
card spend on my Hyatt card, but I've been at the point of deciding to walk away. The comp upgrade was keeping me on the fence. If this is a farce, I'm done.
Mar 27, 2017, 1:44 pm
#307
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,400
I'm in Seattle for work staying at HP, tomorrow I'll be moving to GH for pleasure/weekend. Yesterday I happened to walk by there and decided to pop in. I went to the front desk and explained that I'm currently at HP and will be moving to their hotel (which at that stage was two days away) and asked if there was a better time to come for check in as I was hoping to get a suite as a Globalist. Very nice check in agent said let's take a look at your reservation. He pulled it up and said I was already blocked into a corner suite on 27th floor, but said he wanted to see if there was anything else. Then told me there was a suite on 22nd that I'd probably like better - assuming it's just a nicer view? Anyhow seems they proactively upgraded me a few days before arrival. We'll see how it actually plays out when I check-in tomorrow. Fingers crossed.
Thanks Grand Hyatt Seattle - definitely be back on future stays.
Mar 27, 2017, 2:00 pm
#308
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,832
Just checked in to the Hyatt Regency Greenwich, CT. I saw on my reservations that they had upgraded me to a suite with a connector...put me in a panic, b/c I got two check in notifications, and thought that I had booked more than one room...glad I was wrong.
Checked in shortly after 3, and was told as a Globalist that I was upgraded, but the suite wouldn't be ready for about an hour...asked for a regular room and after some searching, she put me in a "deluxe" room which is spacious and nicely appointed. So, so far, I'm 2/2 with upgrades at FS properties!
Checked in shortly after 3, and was told as a Globalist that I was upgraded, but the suite wouldn't be ready for about an hour...asked for a regular room and after some searching, she put me in a "deluxe" room which is spacious and nicely appointed. So, so far, I'm 2/2 with upgrades at FS properties!
Mar 27, 2017, 5:37 pm
#309
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
HR FLL Pier 66. Checked-in with reservation for cheapest room. Marina Limited View room.
Auto-Upgraded to Junior Suite, which are the largest rooms available. Nice room and size. Allthough, as the whole hotel, it does need a refresh.
but more than happy here. So far WoH is great.
Have 3 more hotels coming up this and next week.
Auto-Upgraded to Junior Suite, which are the largest rooms available. Nice room and size. Allthough, as the whole hotel, it does need a refresh.
but more than happy here. So far WoH is great.
Have 3 more hotels coming up this and next week.
Mar 27, 2017, 9:53 pm
#310
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I'd like to add to the Wiki, but the suite category doesn't make a lot of sense. First, where do we put properties that provide suites ABOVE standard suites? Second, how do we even know offhand whether a suite is standard or above standard?
I have a suite tonight, but no idea whether it is standard or not. My suggestion is to change the first Wiki list to simply suites. If we know whether it's above standard, and I've been to one property where it clearly was, then we can so note.
I have a suite tonight, but no idea whether it is standard or not. My suggestion is to change the first Wiki list to simply suites. If we know whether it's above standard, and I've been to one property where it clearly was, then we can so note.
Last edited by JackE; Mar 29, 2017 at 6:55 pm
Mar 28, 2017, 3:56 am
#311
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I'd like to add to the Wiki, but the suite category doesn't make a lot of sense. First, where do we put properties that provide suites ABOVE standard suites? Second, how do we even know offhand whether a suite is standard or above standard?
I'm have a suite tonight, but no idea whether it is standard or not. My suggestion is to change the first Wiki list to simply suites. If we know whether it's above standard, and I've been to one property where it clearly was, then we can so note.
I'm have a suite tonight, but no idea whether it is standard or not. My suggestion is to change the first Wiki list to simply suites. If we know whether it's above standard, and I've been to one property where it clearly was, then we can so note.
Also, I have no idea what "Better Room Not Offered Proactively But Available" means
Mar 28, 2017, 4:37 am
#312
Join Date: Jun 2008
Location: US
Programs: AA EXP 1MM, Starwood Gold, Hyatt Diamond
Posts: 1,020
I'm done with Hyatt after this year. 4 stays since WOH, not a single suite upgrade.
2 stays at HR Austin, 1 at HR Houston Galleria, currently at Andaz 5th Avenue.
In fact, the clerk at the Andaz 5th even admits that management is playing games with upgrade by only allowing upgrades to the "balcony suite" even though plenty of other suites are available,
2 stays at HR Austin, 1 at HR Houston Galleria, currently at Andaz 5th Avenue.
In fact, the clerk at the Andaz 5th even admits that management is playing games with upgrade by only allowing upgrades to the "balcony suite" even though plenty of other suites are available,
Mar 28, 2017, 7:32 am
#313
Join Date: Mar 2007
Posts: 4,967
It's pretty clear that the new upgrade policy was mostly for PR purposes. Basically no change from previous policy where it wasn't in the terms and hotels did whatever they wanted.
Mar 28, 2017, 7:37 am
#314
Join Date: Jul 2014
Programs: Jeff is Deaf
Posts: 541
Walked in to Hyatt Regency Vancouver downtown this past Saturday...with NO advanced reservation.
Showed them the deluxe and junior suites were available on the app. I asked THEM to tell me if it was correct or not ahead of time. She said it was. As I was the hitting submit on the standard room (using my Hyatt CC annual night award), I asked which one they would put me in as a Globalist.
Answer: NEITHER. after checking with a manager, they really really kept trying to strong arm me into using a DSU for this one night stay. Offered me an even higher level suite if I'd give them a DSU. (I guess they must get reimbursed more by corporate for a DSU?). Just took the standard room.
Also Disappointed--but not surprised--that they would not allow restaurant breakfast instead of lounge breakfast since we had an early flight and needed to leave before the lounge opened. Instead they offered to call the lounge and try to have them package an apple for us as a breakfast-to-go.
Showed them the deluxe and junior suites were available on the app. I asked THEM to tell me if it was correct or not ahead of time. She said it was. As I was the hitting submit on the standard room (using my Hyatt CC annual night award), I asked which one they would put me in as a Globalist.
Answer: NEITHER. after checking with a manager, they really really kept trying to strong arm me into using a DSU for this one night stay. Offered me an even higher level suite if I'd give them a DSU. (I guess they must get reimbursed more by corporate for a DSU?). Just took the standard room.
Also Disappointed--but not surprised--that they would not allow restaurant breakfast instead of lounge breakfast since we had an early flight and needed to leave before the lounge opened. Instead they offered to call the lounge and try to have them package an apple for us as a breakfast-to-go.
Mar 28, 2017, 7:48 am
#315
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Glob, Marriott Amb, Hertz PC
Posts: 1,126
Update on the Hyatt Regency Dallas:
Checked in this week for a 3 night stay and was upgraded without asking to a Sunset Suite. My colleague, who didn't have his WoH number attached until check-in, was also upgraded. My first upgrade ever at the hotel without using a DSU.
I sent a stern complaint to the sales associate last week after not receiving an upgrade and she sent a nice response that she had spoken with the front desk. Seems to have been a positive interaction.
Checked in this week for a 3 night stay and was upgraded without asking to a Sunset Suite. My colleague, who didn't have his WoH number attached until check-in, was also upgraded. My first upgrade ever at the hotel without using a DSU.
I sent a stern complaint to the sales associate last week after not receiving an upgrade and she sent a nice response that she had spoken with the front desk. Seems to have been a positive interaction.