Jun 4, 2015, 11:33 am
Last edit by: dmodemd
Hilton rolled out the complimentary Wi-Fi earlier than originally planned!
* Beginning in June 2015, premium Internet access, where available, will be rolled out globally and will be free of charge for Diamond members when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:* This update doesn’t apply to hotels where there is a resort charge (except for Diamond members complimentary premium access - Post #6).
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:
- The Hilton HHonors mobile app
- Online from hilton.com, HHonors.com, or any of our brand/hotel websites
- Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
- Calling an individual hotel (plus walk-ins and physical on-property too)
- Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
Hilton Wi-Fi Update
Apr 20, 2015, 5:17 pm
#151
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
Currently at HGI Atlanta Midtown. Last night the Check in clerk told me she knew nothing about complimentary premium internet for Diamonds and I should check with the desk in morning. Lo and behold, it was the same girl who checked me in last night at the desk this morning before I left for the office! Just got back in and will ask for a supervisor or probably just email the GM himself directly!
Erin gave us all hope and got us all excited only to be let down. Next week I am at the Hilton Atlanta. Will see what they have to say.
Apr 21, 2015, 7:27 am
#152
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Apr 21, 2015, 8:13 am
#153
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
So I spoke with the Asst GM and she said that they have never heard about nor received any memo advising of complimentary premium internet for Diamonds. We are now nearing the end of April and this is beyond ridiculous!
Erin gave us all hope and got us all excited only to be let down. Next week I am at the Hilton Atlanta. Will see what they have to say.
Erin gave us all hope and got us all excited only to be let down. Next week I am at the Hilton Atlanta. Will see what they have to say.
I would have stayed at the Hyatt across the street had I known and paid the additional $20 a night, would have been cheaper. I would have had highest speed internet gratis, a better breakfast and a 4 p.m. checkout.
If you are still platinum with Hyatt, I would just stay at the Hyatt across the street. As a Plat. you will have the highest speed wifi for free and a guarantee 2 p.m. checkout (my wife has received 3 p.m. with no hassles before there as a Plat).
Apr 21, 2015, 8:14 am
#154
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653
Apr 21, 2015, 8:23 am
#155
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
I hope this isn't an announcement that was prematurely released for a benefit Hilton was planning on releasing and then changed their mind on.
This is a benefit, along with a 4 p.m. checkout that should have been given to diamonds a long time ago. All the competition gives these benefits to their highest tiers. I never have to argue for a 4 p.m. checkout at SPG or Hyatt and always receive the highest speed wifi at those two chains.
Seeing most diamond's spend a lot of time on the road for work and require a working internet speed, it's absurd Hilton won't provide that gratis. And it's absurd the front desk acts like they are doing you a favor giving you a 1 or 2 p.m. checkout and stating there is a half day charge for a 4 p.m. checkout when SPG and Hyatt offer a 4 p.m. gratis to their highest tiers and 2 p.m. to mid-tiers
This is a benefit, along with a 4 p.m. checkout that should have been given to diamonds a long time ago. All the competition gives these benefits to their highest tiers. I never have to argue for a 4 p.m. checkout at SPG or Hyatt and always receive the highest speed wifi at those two chains.
Seeing most diamond's spend a lot of time on the road for work and require a working internet speed, it's absurd Hilton won't provide that gratis. And it's absurd the front desk acts like they are doing you a favor giving you a 1 or 2 p.m. checkout and stating there is a half day charge for a 4 p.m. checkout when SPG and Hyatt offer a 4 p.m. gratis to their highest tiers and 2 p.m. to mid-tiers
Apr 21, 2015, 11:09 am
#157
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
What's frustrating is that some properties are aware of the memo. I suspect that Diamonds were to be given a code for access, so charges never appear on a bill, but that aspect has gone the way of just about everything Hilton IT-related. A cynical person might assume that the "suggested" interim fix was to bill-and-remove, but some properties are balking at the idea.
Apr 21, 2015, 12:46 pm
#158
Join Date: May 2012
Programs: Hilton Diamond DL Platinum UA 1K, DL Gold, Marriott Gold
Posts: 500
Who cares if she pre informs us of something we don't get???
Apr 21, 2015, 6:59 pm
#159
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,006
Please stop arguing
I understand the frustration and anger about this "benefit" but stop snapping at each other. Thanks.
squeakr
co Mod HH
squeakr
co Mod HH
Apr 21, 2015, 7:33 pm
#160
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
Don't plan on it in Atlanta. They are clueless there as well. Breakfast has also gone downhill (diamonds used to get two very good full buffet breakfasts every morning if they wanted and now it's lounge only). I normally don't stay at Hilton's if I have a late flight which would have been the case on that stay but my 2 p.m. flight got pushed delayed to 6:30 and the latest checkout they would give me without a charge was 1 p.m.
I would have stayed at the Hyatt across the street had I known and paid the additional $20 a night, would have been cheaper. I would have had highest speed internet gratis, a better breakfast and a 4 p.m. checkout.
If you are still platinum with Hyatt, I would just stay at the Hyatt across the street. As a Plat. you will have the highest speed wifi for free and a guarantee 2 p.m. checkout (my wife has received 3 p.m. with no hassles before there as a Plat).
I would have stayed at the Hyatt across the street had I known and paid the additional $20 a night, would have been cheaper. I would have had highest speed internet gratis, a better breakfast and a 4 p.m. checkout.
If you are still platinum with Hyatt, I would just stay at the Hyatt across the street. As a Plat. you will have the highest speed wifi for free and a guarantee 2 p.m. checkout (my wife has received 3 p.m. with no hassles before there as a Plat).
To be honest, I've just about given up on fast internet with Hilton. Right now I`m using my phone's hotspot because the HGI complimentary internet is a bloody joke! As long as I have 3 bars or more of phone coverage, I rather use my 4G LTE since I always seem to be overpaying AT&T every month for data I never use!
Apr 21, 2015, 8:54 pm
#161
Join Date: Jul 2014
Programs: AA Gold, Delta DM Hilton Diamond SPG Gold, and Foodland premium.
Posts: 824
I am in a hilton in Harrisburg. I tried to get some work done uploading/downloading files. It was taking forever. I left my wifi at home 
So, I called the front desk to see about diamond members getting the higher speed internet. Answer, "no, we are not participating in that here."
I didn't push it. (just need to get my work done and am super tired) I just went to starbucks to get my work done.
So, I called the front desk to see about diamond members getting the higher speed internet. Answer, "no, we are not participating in that here."I didn't push it. (just need to get my work done and am super tired) I just went to starbucks to get my work done.
Apr 21, 2015, 10:39 pm
#162
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
To be honest, I've just about given up on fast internet with Hilton. Right now I`m using my phone's hotspot because the HGI complimentary internet is a bloody joke! As long as I have 3 bars or more of phone coverage, I rather use my 4G LTE since I always seem to be overpaying AT&T every month for data I never use!
Data does seem to work better than voice though.
Apr 22, 2015, 6:53 am
#164
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
I received an e-mail from Hilton announcing this shortly after Erin did. Has anyone else received this e-mail, showed the front desk, and still had issues getting it comped?
Apr 22, 2015, 7:00 am
#165
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
There's something else going on here, and I hope that the announcement is not going to be retracted by Hilton.
edit: Actually, I found the announcement in my March statement e-mail on 03/04:
"Premium Wi-Fi is coming soon for Diamond members
As a Diamond member, you’ll soon begin receiving premium Wi-Fi at select hotels when you book directly through Hilton. This benefit will be broadly available by end of Summer. "
"Soon" and "end of Summer" ain't exactly what I was hoping for.
David