[email protected]
Aug 13, 2001, 3:07 pm
#46
FlyerTalk Evangelist
Join Date: Dec 2000
Location: San Diego
Programs: Fly UA MM 1K, Sleep Hyatt & IHG, Hertzer. 2022 Flyertalk Fantasy Football Champion
Posts: 11,197
Adam this is wonderful. I was actually sitting here trying to see how to get out of using Hilton and placing my focus on another chain. However to see this type of service from you and your staff has caused me to re-evaluate my decision.
Thank You Again,
------------------
Ken in Sacramento
Thank You Again,
------------------
Ken in Sacramento
Aug 13, 2001, 3:49 pm
#47
Join Date: Oct 2000
Location: FL USA
Posts: 265
flyertalk@hilton a Winner
Contacted our private Hilton email addresson Friday, about a problem my DH had. This morning everything was done. I got an email from Kristi who had taken care of all our hotel points and everything was correct. We love Hilton and of course Kristi. Both have gone above and beyond to help us.
Aug 13, 2001, 4:21 pm
#48
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
Although my cases have not been resolved yet, I am very happy that this e-mail address exists.
My impression's as well that there as people there who care about us.
My impression's as well that there as people there who care about us.
Aug 13, 2001, 11:13 pm
#51
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
I emailed Adam a few days ago, asking whether the people at this new email address would have any better resources to answer any web site problems that come up, or whether they would just give the Hilton standard response of "Please be informed that we are unable to respond to specific technical problems that you experience. Thank you for your patience and understanding."
I received no reply.
I received no reply.
Aug 14, 2001, 2:13 pm
#52
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
The last time a stay didn't post it took at least four telephone caqlls, three or four times filling out the web form, a half dozen faxes, and seven or eight weeks later I finailly got it posted.
This time, one e-mail, and a few hours later, there is the stay and the points. Needless to say, while I hope I don't have the chance use it again, I'm very glad it was available.
This time, one e-mail, and a few hours later, there is the stay and the points. Needless to say, while I hope I don't have the chance use it again, I'm very glad it was available.
Aug 15, 2001, 7:53 pm
#54
Join Date: Apr 2000
Location: ROC->NRT, now Princeton
Programs: AA Lifetime Plat 2MM, HH expired!, "Good Kid Club" (Silver)
Posts: 767
Well done as always, Adam! Thank you for the personal attention afforded us all.
On a different note, VP, NA Marketing? Wow! I feel bad for my relatively trivial e-mails to you last year, and my appreciation grows!
(I'm also a guy who e-mailed Don Carty directly without knowing who he was!)
I am sure this will please a large number of members - a good marketing victory!
-KP
On a different note, VP, NA Marketing? Wow! I feel bad for my relatively trivial e-mails to you last year, and my appreciation grows!
(I'm also a guy who e-mailed Don Carty directly without knowing who he was!)
I am sure this will please a large number of members - a good marketing victory!
-KP
Aug 23, 2001, 8:19 am
#58
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
I had a missing stay from June that I had sent two faxes and a letter to Hilton seeking credit for. Within 24 hours of my email to [email protected], I had my missing credit. Thank you Adam, thank you Kristy.
It would be a great idea if FT would post the special Hilton email address at the top of the Hilton forum. I think I'll wander over to the suggestion board.....
It would be a great idea if FT would post the special Hilton email address at the top of the Hilton forum. I think I'll wander over to the suggestion board.....