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Two new Diners Club USA MasterCards. Applications suspended mid November 2014.

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Old Sep 27, 2014, 4:33 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: eajusa
Applications suspended 11.13.2014 for a "couple weeks".

Harris Bank is now accepting applications for two new consumer Diners Club MasterCards. There is no new account bonus or annual fee waiver. This thread discusses the cards benefits and rewards. Please click HERE to discuss the application process.

Premier $95 annual fee, $35 additional cards, EMV, No foreign transaction fee, Primary CDW, Airport lounge access, $1 = 1 point on all spending.

Elite $300 annual fee, $150 additional cards, EMV, No foreign transaction fees, Primary CDW, Trip Cancellation / Interruption reimbursement, Airport lounge access, $1 = 3 points for grocery stores, supermarkets, drug stores, pharmacies and automobile fuel service stations when you pay at the pump, $1 = 1 point otherwise.

Diners Club Rewards airline and hotel transfer partners are discussed in THIS thread.

Many of the card travel benefits are listed in the Promotions section of the website.

A form to request cards for Authorized Users is HERE.
A form to setup Automatic Payments is HERE.

Differences between the legacy Professional cards and the new Consumer cards:
  • Card type. Professional = charge card; Consumer = credit card
  • Foreign transaction fees. Professional 3%; Consumer 0.
  • CDW vehicle value cap. Professional = $75,000 (Diners) or $100,000 (Carte Blanche); Consumer = $50,000
  • Other insurance. On cursory examination there appears to be differences in the carriers and terms of the other coverages. The Consumer coverages may be a standard package arranged by MasterCard, while the Professional coverages may be inherited from Citi. Someone would need to read carefully side-by-side to find the differences.


Mint.com and PersonalCapital.com does NOT currently work with this card however I have confirmed that they will add it once they receive at least 5 requests to do so. So, for those that have the card and use these sites please send a support ticket asking them to add "Diners Club International" at the URL: https://www.bmoharriscreditcards.com...sumer/Login.do . ^

Between the Consumer (personal), Professional (legacy), and Corporate Cards there are a variety of contacts for various needs:

Cardmember Customer Service
1-800-2-DINERS (1-800-234-6377)
Outside the US: 1-514-877-1577

Internet Help Desk
1-877-263-5018 (Mon-Sun, 24 hours a day)

Club Rewards
Customer Contact Center: 1-800-234-4034 (Mon-Sun, 9 a.m. - 9 p.m. ET)

TTY Service for Hearing Impaired Customers

Professional and Consumer Cardmembers: 1-866-889-0889
Corporate Cardmembers (US and Canada): 1-866-859-2089
Corporate Cardmembers (Outside North America): 1-800-976-6037

Corporate Client Services: 1-800-964-9444 (Mon-Fri, 8 a.m. - 8 p.m. ET)

Corporate Sales Group: 1-800-999-9093 (Mon-Fri, 8 a.m. - 5 p.m. ET)

Travel Management Companies
For inquiries and lead referrals please email [email protected]
or call 1-800-999-9093.

Payment Address

Diners Club Professional
P.O. Box 6012
Carol Stream, IL 60197-6012

Diners Club Commercial / Corporate
P.O. Box 5732
Carol Stream, IL 60197-5732

Diners Club Consumer
P.O. Box 6012
Carol Stream, IL 60197-6012

Overnight Payment Address
BancTec Inc.
2100 A Corporate Drive
Addison, IL 60101

Wire transfer payment information

Bank Name: BMO Harris Bank N.A.
Account #: 1982143000
Account Name: Diners Wire Payments
Address: 111 W. Monroe
Chicago, IL 60603
ABA: 071000288
Swift code: HATRUS44
Payable to: Harris/Diners Club (include name/account#)
Cutoff time is 2pm CT

Insurance - Inquiries and Claims
•MasterRental Coverage (Primary Collision Damage Waiver Coverage)
•Purchase Assurance and Extended Warranty
•Common Carrier Accidental Death and Dismemberment Benefits
•Hotel/motel Burglary Coverage
•Travel Assistance Services
•Travel Accident Insurance
•Flight Delay Coverage
•Baggage Delay Coverage
•Lost or Damaged Luggage Coverage
•Master Assist
(US): 1-800-MC-ASSIST (1-800-622-7747)
(Outside the US): 636-722-7111 (collect); or en Español: 1-800-633-4466

RoadAssist Roadside Services
1-877-764-3576
(Outside the US): 904-636-3647 (collect)

Collections
Professional: 1-888-551-4881 (Mon-Fri, 8 a.m. – 8 p.m. ET)
Corporate: 1-888-551-4667 (Mon-Fri, 8 a.m. - 8 p.m. ET)
Consumer: 1-888-551-4881 (Mon-Fri, 8 a.m. – 8 p.m. ET)
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Two new Diners Club USA MasterCards. Applications suspended mid November 2014.

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Old Oct 30, 2014, 9:24 pm
  #181  
 
Join Date: Jan 2014
Posts: 224
Originally Posted by jjangoo
Has anyone used BB to make a payment to this card yet? Would BMO Harris be the correct payee?
Someone posted earlier that they used "Diners Club" as the payee for BB. You can see their post here;

http://www.flyertalk.com/forum/23709033-post150.html
traveler9020 is offline  
Old Oct 31, 2014, 1:20 pm
  #182  
 
Join Date: Apr 2013
Location: Maryland
Posts: 55
Customer representative explained to me today that they are aware of the problem with Club Rewards not showing/posting and are working to fix the problem. Unfortunately there is no estimate when it will be fixed.
joanna j is offline  
Old Oct 31, 2014, 2:14 pm
  #183  
 
Join Date: Aug 2014
Posts: 394
Took 11 calendar days since application/approval for card to arrive. Rewards link nowhere to be found in my account either. I guess I will make some purchases and wait until statement closes.
miadeals is offline  
Old Oct 31, 2014, 2:51 pm
  #184  
 
Join Date: Aug 2014
Programs: Alaska MVP Gold, Marriott Gold
Posts: 283
Originally Posted by miadeals
Took 11 calendar days since application/approval for card to arrive. Rewards link nowhere to be found in my account either. I guess I will make some purchases and wait until statement closes.
Got my card yesterday after applying on the 6th. Used it today at my favorite grocery store with no problem. No link/tab for awards that I can see online. Very old school and worrisome website.
finloopio is offline  
Old Nov 2, 2014, 1:46 pm
  #185  
mia
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Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action

Please discuss transactions at Target in the dedicated thread:

http://www.flyertalk.com/forum/diner...ud-alerts.html
mia is online now  
Old Nov 2, 2014, 3:57 pm
  #186  
 
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Originally Posted by mia
Please discuss transactions at Target in the dedicated thread:

http://www.flyertalk.com/forum/diner...ud-alerts.html
Thanks Mia was getting tired of Target !
edgewood49 is offline  
Old Nov 3, 2014, 6:05 pm
  #187  
 
Join Date: Jun 2014
Posts: 319
Originally Posted by miadeals
Took 11 calendar days since application/approval for card to arrive. Rewards link nowhere to be found in my account either. I guess I will make some purchases and wait until statement closes.
which carrier?USPS or UPS?
thanks
Pecan Pie is offline  
Old Nov 3, 2014, 6:45 pm
  #188  
 
Join Date: Jan 2010
Posts: 1,708
Originally Posted by finloopio
Got my card yesterday after applying on the 6th. Used it today at my favorite grocery store with no problem. No link/tab for awards that I can see online. Very old school and worrisome website.
Yeah, the website was obviously not ready yet for the card launch.
ddallas is offline  
Old Nov 3, 2014, 8:55 pm
  #189  
 
Join Date: Jan 2014
Posts: 224
Originally Posted by Pecan Pie
which carrier?USPS or UPS?
thanks
Mine came USPS.
traveler9020 is offline  
Old Nov 3, 2014, 9:10 pm
  #190  
 
Join Date: Jan 2014
Posts: 224
What's the deadline to cancel this card and get the annual fee refunded? I'm experiencing a bit buyers remorse.
traveler9020 is offline  
Old Nov 3, 2014, 9:37 pm
  #191  
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Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
Originally Posted by traveler9020
What's the deadline to cancel this card and get the annual fee refunded? I'm experiencing a bit buyers remorse.
I forget; which one of the cards did you get again? I got the $95 one but I got it mainly for PIN priority. Of course, I'm finding out that chip and signature may actually be easier in the US for small merchants right now.
tmiw is offline  
Old Nov 4, 2014, 12:09 am
  #192  
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Originally Posted by Pecan Pie
which carrier?USPS or UPS?
thanks
I was instant approved on 10-21; pin arrived on the 27th and the card arrived on the 31st, both via USPS.

When I called in to set up my change of pin, the (knowledgeable) customer service person said that the cards were taking a "little longer to be sent out than in the first few weeks". So that may mean that a lag between pin arrival and card arrival is now to be expected.

(BTW, pin change went through flawlessly (did a balance inquiry); the next day I made a purchase at a Wal-Mart and the pin pad accepted my newly-changed pin) ^
Non-NonRev is offline  
Old Nov 4, 2014, 7:19 am
  #193  
 
Join Date: Apr 2002
Posts: 587
Originally Posted by Non-NonRev
I was instant approved on 10-21; pin arrived on the 27th and the card arrived on the 31st, both via USPS.

When I called in to set up my change of pin, the (knowledgeable) customer service person said that the cards were taking a "little longer to be sent out than in the first few weeks". So that may mean that a lag between pin arrival and card arrival is now to be expected.

(BTW, pin change went through flawlessly (did a balance inquiry); the next day I made a purchase at a Wal-Mart and the pin pad accepted my newly-changed pin) ^
Where did you do the balance inquiry ? Can you go to any ATM ? I'm thinking about changing my pin and the way I understand it is that you call customer service requesting the change and they give you 12 hrs to do it.
steve4 is offline  
Old Nov 4, 2014, 9:08 am
  #194  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action

Please use this thread for discussion of Club Rewards points activity:

http://www.flyertalk.com/forum/diner...card-site.html
mia is online now  
Old Nov 4, 2014, 2:01 pm
  #195  
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Originally Posted by steve4
Where did you do the balance inquiry ? Can you go to any ATM ? I'm thinking about changing my pin and the way I understand it is that you call customer service requesting the change and they give you 12 hrs to do it.
The customer service agent checked her system for the chip-enabled ATM location nearest to my home address (based on zip code, I assume), which ended up being a Bank of America location about one mile from my house.

I assume you could ask for a different location (for example, one closer to work). I don't know whether you can go to any random chip-enabled ATM (of your own choosing) during the 12-hour open period.
Non-NonRev is offline  


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