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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Oct 6, 2013, 12:04 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html


ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------

This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)


Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W

Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card

- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.

- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember

- Annual Fee: $95,
not waived


From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)


When will I receive my free nights?
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

Do I need to print the certificates and take them with me?
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.

Can the free weekend certs be redeemed online?
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.


so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.

You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15

Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.

Terms and conditions for the free nights
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:

Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.

GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Apr 13, 2016, 12:02 pm
  #136  
 
Join Date: Jan 2010
Posts: 33
Originally Posted by mike814
Statement closed 4/11 with min spend met, points posted to Hilton 4/12, details of the points show in all points activity today but no certificates. Citi says they see I earned the certificates but nothing they can do to find out when they will be issued.

Im still somewhat puzzled why the certificates are more difficult than a points bonus which usually posts right away.
If it makes you feel any better, I made my spend on 2/20, statement closed on 3/7, and I'l still waiting 4/13 and counting for my two weekend certs.
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Old Apr 13, 2016, 12:14 pm
  #137  
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Originally Posted by Opie100
If it makes you feel any better, I made my spend on 2/20, statement closed on 3/7, and I'l still waiting 4/13 and counting for my two weekend certs.
are you serious? I'm going to blow a gasket if that happens to me.
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Old Apr 13, 2016, 2:57 pm
  #138  
 
Join Date: Jan 2010
Posts: 33
Originally Posted by TMM1982
are you serious? I'm going to blow a gasket if that happens to me.
They told me they have 6-8 weeks from statement close to deliver them, which is in contrast with the T&C which says "6-8 weeks after
purchase requirements have been met," which to any normal person means the day you hit the spend. Sucks.

Last edited by Opie100; Apr 13, 2016 at 3:54 pm
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Old Apr 13, 2016, 3:01 pm
  #139  
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Originally Posted by Opie100
They told me they have 6-8 weeks from statement close to deliver them. Sucks.
Sure I understand the technicality. But that will just motivate me to use the nights and immediately close card to spite them.
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Old Apr 13, 2016, 4:01 pm
  #140  
 
Join Date: Feb 2009
Posts: 6,606
Originally Posted by ctbarron
No problems using the certs for other people, although I have only done for family.

Certs can be used as long as there are standard rooms available, regardless of point requirement.
It would be for me using my dads cert.

When I call do I just add my name to the reservation along with my dads name or can I just book it in my name ?

Thanks
flyer4512 is offline  
Old Apr 14, 2016, 4:59 am
  #141  
 
Join Date: Apr 2014
Location: Miami
Posts: 138
Originally Posted by Opie100
They told me they have 6-8 weeks from statement close to deliver them, which is in contrast with the T&C which says "6-8 weeks after
purchase requirements have been met," which to any normal person means the day you hit the spend. Sucks.
We all should hold them to what the actual terms say. I'm still not 8 weeks from the day I hit spend, which was probably 3/12. I do hope they come faster as some people have reported because this timeline is terrible.
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Old Apr 14, 2016, 5:02 am
  #142  
 
Join Date: Apr 2014
Location: Miami
Posts: 138
Originally Posted by sfp
Another datapoint for the two sign-up bonus reward certificates: Met spend ~2 weeks before statement close date, statement closed 4/7, received 2 reward certs via e-mail the morning of 4/9. HHonors line was able to view my previously made cash reservation, canceled it, and re-book (by inserting appropriate # of points in my account, then using certs to cover the points).
Was this your first statement or a subsequent statement. Also did you already pay the annual fee before the certificate came?
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Old Apr 16, 2016, 7:31 am
  #143  
 
Join Date: Apr 2014
Location: Miami
Posts: 138
Talking

Originally Posted by mike814
Statement closed 4/11 with min spend met, points posted to Hilton 4/12, details of the points show in all points activity today but no certificates. Citi says they see I earned the certificates but nothing they can do to find out when they will be issued.

Im still somewhat puzzled why the certificates are more difficult than a points bonus which usually posts right away.
Just to update with the data point, I received the certificates this morning (4/16). This is similar experience to sfp above in the thread so I'm wondering if the general rule is batching overnight Friday/Saturday after statement closes.

Anyway, was able to book Conrad Koh Samui to backup to my paid reservation. Very happy with result.
mike814 is offline  
Old Apr 16, 2016, 6:44 pm
  #144  
 
Join Date: Jan 2010
Posts: 33
Originally Posted by mike814
Just to update with the data point, I received the certificates this morning (4/16). This is similar experience to sfp above in the thread so I'm wondering if the general rule is batching overnight Friday/Saturday after statement closes.
My statement closed March 7 and still nothing, even after multiple calls. So who knows when these actually happen.
Opie100 is offline  
Old Apr 18, 2016, 2:50 pm
  #145  
 
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
have you guys tried calling hilton to check if the certificates are in your acccount Sometimes I have trouble locating the email so I call hilton directly and they can see the certificate. You don't have to provide the certificate number to them
mintcilantro is offline  
Old Apr 18, 2016, 6:56 pm
  #146  
 
Join Date: Feb 2009
Posts: 6,606
Can anybody confirm/deny that you can book the certs in another persons name or is it like a paid or point reservation where you can add the 2nd name ?

Thanks
flyer4512 is offline  
Old Apr 18, 2016, 9:34 pm
  #147  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by flyer4512
Can anybody confirm/deny that you can book the certs in another persons name or is it like a paid or point reservation where you can add the 2nd name ?

Thanks
Slightly vague, but I found this in the wiki.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
Superorb is offline  
Old Apr 19, 2016, 11:05 am
  #148  
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Join Date: Jul 2007
Location: PDX
Programs: AA (Gold), Alaska MVP, Hilton Diamond, Hyatt Plat, IHG Plat, SPG Gold,
Posts: 513
Bonus after 24 month?

Any data points on whether or not someone has gotten the two sign up bonus certificates a second time recently? Have had the card for 24 months and two weeks (still open but second year fee hasn't hit yet). Want to apply again but don't want to pay a new card fee if the sign up bonus doesn't happen.
TxTrav is offline  
Old Apr 19, 2016, 2:16 pm
  #149  
 
Join Date: Feb 2009
Posts: 6,606
Originally Posted by Superorb
Slightly vague, but I found this in the wiki.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.

Do these certificate reservations show up when the person logs into their Hilton account the way a cash or point reservation does ?

If so I can just add my name to my dads reservation that way do when I book using his points.

Thanks
flyer4512 is offline  
Old Apr 20, 2016, 10:49 am
  #150  
 
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Did any body noticed that the bonus category for flights and car rentals seems to include more than that recently?

It is the second month I'm surprised to see more travel related purchases that receive the bonus that supposed to be just for flights and car rentals. Not that I'm complaining.
MD/DC Flyer is offline  


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