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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Aug 31, 2017, 6:52 pm
  #1006  
 
Join Date: Feb 2013
Programs: Hilton Plastic, Delta Silver Emeritus
Posts: 1,037
Originally Posted by Tizzette
What do you think went wrong here? I recently closed my Chase Sapphire and personal United cards with hefty five figure credit lines to free up plenty of credit for my application for Chase Freedom Unlimited. I wanted Freedom Unlimited for the 1.5x on all spending, non-categorized, because I have a lot of spend that doesn't fit any bonus categories. I took for granted it would come through with a generous credit limit but they gave me a ludicrous $500! $500! So I called to raise the limit and only got $5,500. There has been no change in my credit standing. All my other Chase cards started off with five figures. I don't understand.
Possible answer: It hadn't hit credit report yet.

Real answer: Who knows? I got the Amazon Prime card (over 5/24) and they gave me $500. A couple weeks later I had an in-branch approval and got a $24,000 line on a Sapphire.
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Old Aug 31, 2017, 7:17 pm
  #1007  
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Originally Posted by Tizzette
What do you think went wrong here? I recently closed my Chase Sapphire and personal United cards with hefty five figure credit lines to free up plenty of credit for my application for Chase Freedom Unlimited. I wanted Freedom Unlimited for the 1.5x on all spending, non-categorized, because I have a lot of spend that doesn't fit any bonus categories. I took for granted it would come through with a generous credit limit but they gave me a ludicrous $500! $500! So I called to raise the limit and only got $5,500. There has been no change in my credit standing. All my other Chase cards started off with five figures. I don't understand.
You made an assumption that credit limit from closed cards is immediately available for other cards. That's very incorrect.

While I don't know the timing at Chase, at BofA credit limit that you leave on the card when it's closed remains locked up for over a year!!!!!!! So we try to teach all people closing and re-applying for BofA cards to reduce the credit limit first as much as you can, then wait at least a few days, and only then close the card itself. At BofA, credit limit that's reduced while the card is still open takes weeks to a few months to be available for new cards, but that's way way way way way better than waiting over a year if you don't reduce CL before closing!

Now, again, that's BofA, and I don't know the timing at Chase. But I bet it it's at least far from instantaneous at Chase, which you seemed to have assumed it would be.

At Chase, people generally recommend either lowering credit limit proactively, or keeping the card with high limit open until you're in the process of having your application considered, and then ask them if they can transfer credit from old card to the new card. They can only do that if the old card is still open at that point. Then you should close the old card only after you're transferred credit from it to the new card.
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Old Aug 31, 2017, 8:43 pm
  #1008  
 
Join Date: Nov 2014
Posts: 261
Originally Posted by Tizzette
What do you think went wrong here? I recently closed my Chase Sapphire and personal United cards with hefty five figure credit lines to free up plenty of credit for my application for Chase Freedom Unlimited. I wanted Freedom Unlimited for the 1.5x on all spending, non-categorized, because I have a lot of spend that doesn't fit any bonus categories. I took for granted it would come through with a generous credit limit but they gave me a ludicrous $500! $500! So I called to raise the limit and only got $5,500. There has been no change in my credit standing. All my other Chase cards started off with five figures. I don't understand.
You could have product changed the Sapphire to the Freedom Unlimited to kept the same credit line but more importantly to kept average age of accounts up.
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Old Sep 1, 2017, 5:02 am
  #1009  
 
Join Date: Aug 2017
Programs: UA 1k Hyatt Globalist
Posts: 42
Originally Posted by gumercindo
Nope, don't call. Wait until either denial or approval.
OK, wait..., it has already been more than two weeks.
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Old Sep 1, 2017, 10:13 am
  #1010  
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Originally Posted by sdsearch
At Chase, people generally recommend either lowering credit limit proactively, or keeping the card with high limit open until you're in the process of having your application considered, and then ask them if they can transfer credit from old card to the new card. They can only do that if the old card is still open at that point. Then you should close the old card only after you're transferred credit from it to the new card.
I just got ding for this. Previous application for Hyatt got approved with 30k limit, I reduced it to 5k. I applied IHG 3 weeks later, I can't get anymore credit, I have to get the credit from my other cards. Pretty pissed right now. I thought I was in the clear since I did the same thing for my wife and she always get approved automatically and get her prior credit limit back in full.
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Old Sep 1, 2017, 12:21 pm
  #1011  
 
Join Date: Aug 2009
Posts: 662
Applied and approve for business ink preferred 2-3 weeks ago so I need to wait x amount of days before applying for the freedom unlimited? Thanks in advance.
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Old Sep 1, 2017, 1:40 pm
  #1012  
 
Join Date: Jun 2010
Posts: 2,042
Originally Posted by cuthroat
You could have product changed the Sapphire to the Freedom Unlimited to kept the same credit line but more importantly to kept average age of accounts up.
I did SM Chase about that and was told to just apply for Freedom Unlimited separately.
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Old Sep 2, 2017, 2:11 am
  #1013  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by briang191
Applied and approve for business ink preferred 2-3 weeks ago so I need to wait x amount of days before applying for the freedom unlimited? Thanks in advance.
Chase personal cards are generally 2/30, or two applications per 30 days. So you should be fine with for the CFU with just a recent CIP app

Last edited by prech; Sep 2, 2017 at 2:17 am
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Old Sep 2, 2017, 8:28 am
  #1014  
 
Join Date: Jun 2010
Posts: 2,042
Originally Posted by Tizzette
What do you think went wrong here? I recently closed my Chase Sapphire and personal United cards with hefty five figure credit lines to free up plenty of credit for my application for Chase Freedom Unlimited. I wanted Freedom Unlimited for the 1.5x on all spending, non-categorized, because I have a lot of spend that doesn't fit any bonus categories. I took for granted it would come through with a generous credit limit but they gave me a ludicrous $500! $500! So I called to raise the limit and only got $5,500. There has been no change in my credit standing. All my other Chase cards started off with five figures. I don't understand.
Update on how I got this fixed. First, use Secure Message, not phone agents. SM got my issue upped to higher levels. They reopened one of the closed accounts, transferred its credit line and then closed it back, all more or less instantaneously. The account had only been closed about 10 days, if it had been months this probably would not have worked. Before I closed the accounts, I should have transferred the amount of credit I wanted to hold onto for the new Freedom Unlimted to another of my Chase cards, then still had credit available to transfer without Chase having to do this rigmarole for me.
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Old Sep 2, 2017, 4:04 pm
  #1015  
 
Join Date: Oct 2006
Posts: 325
Do auto finance pulls count towards the 5/24 rule?

Quick question....My wife and I were at the 3/24 area on our credit reports. Then we purchased a new vehicle. Well the dealership AND toyota both now show as hard inquires on both our reports pushing us now to the 5/24 mark. Will this make us possibly unable to apply for some chase cards or are they only looking at credit card inquires which we would realistically only be at the 3/24 mark then? Thanks!
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Old Sep 2, 2017, 4:07 pm
  #1016  
 
Join Date: Oct 2016
Posts: 65
Originally Posted by shand32783
Quick question....My wife and I were at the 3/24 area on our credit reports. Then we purchased a new vehicle. Well the dealership AND toyota both now show as hard inquires on both our reports pushing us now to the 5/24 mark. Will this make us possibly unable to apply for some chase cards or are they only looking at credit card inquires which we would realistically only be at the 3/24 mark then? Thanks!
5/24 applies to cards opened, not inquiries. So you should still be at 3/24.
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Old Sep 2, 2017, 7:10 pm
  #1017  
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Originally Posted by shand32783
Quick question....My wife and I were at the 3/24 area on our credit reports. Then we purchased a new vehicle. Well the dealership AND toyota both now show as hard inquires on both our reports pushing us now to the 5/24 mark. Will this make us possibly unable to apply for some chase cards or are they only looking at credit card inquires which we would realistically only be at the 3/24 mark then? Thanks!
5/24 has nothing to do with inquiries. So while your vehicle wouldn't change your status, are you sure you're at 3/24 if you thought it counted inquiries?

The way Chase determines your 5/24 status (and so the way you should do it too) is to look at your actual credit report (you can do it free anytime at Credit Karma or free once a year per bureau at annualcreditreport.com) and count up all the bank-issued cards that have an "opened on" date in the past 24 months.

Some cards don't appear on your credit report at all, and some new cards may take a month or two before they appear on your credit report. So you counting them on the credit report may or may not come up with the same count as you counting in your head based on memory or whatever.
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Old Sep 2, 2017, 7:39 pm
  #1018  
 
Join Date: Oct 2006
Posts: 325
I think counted right...

Originally Posted by sdsearch
5/24 has nothing to do with inquiries. So while your vehicle wouldn't change your status, are you sure you're at 3/24 if you thought it counted inquiries?

The way Chase determines your 5/24 status (and so the way you should do it too) is to look at your actual credit report (you can do it free anytime at Credit Karma or free once a year per bureau at annualcreditreport.com) and count up all the bank-issued cards that have an "opened on" date in the past 24 months.

Some cards don't appear on your credit report at all, and some new cards may take a month or two before they appear on your credit report. So you counting them on the credit report may or may not come up with the same count as you counting in your head based on memory or whatever.
I believe I got it right. I went from 3 to 5 and the 3 on my credit karma say Credit card Cos. and I haven't applied for anymore than that after checking through the numerous accounts =) Thanks again for clarifying as it would have messed up my game plan. Now....to get approved for the ones im trying to get. ~SH
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Old Sep 2, 2017, 9:21 pm
  #1019  
 
Join Date: Aug 2009
Posts: 662
Is it safe to assume running credit for a higher line of credit does not count against 5/24?
briang191 is offline  
Old Sep 3, 2017, 2:31 am
  #1020  
 
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Originally Posted by briang191
Is it safe to assume running credit for a higher line of credit does not count against 5/24?
Wiki:
How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
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