Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Feb 9, 2016, 10:49 am
#991
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Feb 9, 2016, 5:25 pm
#992
Join Date: Oct 2015
Location: UK
Programs: BA EC
Posts: 524
Try to select a seat for my upcoming flight from BCN-LGW on this sat, unable to select a seat with bronze status
Feb 10, 2016, 4:14 am
#993
Join Date: Apr 2014
Location: North East - UK
Programs: Exec Club - Gold, HH - Diamond, Club Carlson - Gold, IHG - Spire
Posts: 39
Got a weird issue. One of my bookings to NYC had a flight time change, and since the flight changed to a 10 minutes earlier departure, my booking says the expected avios and tier points earned have changed to '0' for all passengers. Same flights/BA planes and class of travel, even after the change of time. Is the likelihood I will receive the points/avios and the error is what is being displayed online?
Feb 10, 2016, 5:25 am
#994
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Got a weird issue. One of my bookings to NYC had a flight time change, and since the flight changed to a 10 minutes earlier departure, my booking says the expected avios and tier points earned have changed to '0' for all passengers. Same flights/BA planes and class of travel, even after the change of time. Is the likelihood I will receive the points/avios and the error is what is being displayed online?
The system that displays TP/avios on MMB is not the same which actually does the crediting to your account - so the fact than MMB is not accurate is not an issue.
Feb 10, 2016, 9:33 am
#995
Company Representative
Join Date: Jun 2015
Posts: 462
Got a weird issue. One of my bookings to NYC had a flight time change, and since the flight changed to a 10 minutes earlier departure, my booking says the expected avios and tier points earned have changed to '0' for all passengers. Same flights/BA planes and class of travel, even after the change of time. Is the likelihood I will receive the points/avios and the error is what is being displayed online?
Please PM us with details of the booking and we'll investigate.
For the record Tier Points and Avios are credited post travel so while the display in MMB may be incorrect it will not determine whether TP/Avios are credited.
Simon
Feb 10, 2016, 3:29 pm
#997
Join Date: Jun 2013
Location: Brooklyn, NY
Programs: AA, BA, DL, MR, SPG, AGR
Posts: 5
Change date on Existing Avios Booking
Trying to change the date of an existing Avios booking. The date picker appears to have a bug where it is actually one day off. As an example, I picked 16 March 2016 and it says I picked 15 March 2016 instead. Please assist.
MAC OS X 10.11.1 Safari 9.0.1 (Also tried Firefox, same thing)
MAC OS X 10.11.1 Safari 9.0.1 (Also tried Firefox, same thing)
Feb 10, 2016, 3:36 pm
#998
Join Date: Jan 2014
Location: LCY
Programs: Mucci des Ancients Matelots
Posts: 769
Last edited by GaxxyFlyer; Feb 10, 2016 at 3:43 pm
Feb 10, 2016, 6:55 pm
#999
Join Date: Nov 2012
Location: Cambridgeshire
Programs: Varies
Posts: 1,297
OH made a booking today using an Amex 241 voucher. The initial quote for return club class tickets LHR - YVR, off-peak, showed the correct number of avios (125k for the two of us). When he added a charitable donation the page updated and in the same place as before the total number of avios required had doubled to 250k. He had to cancel the charity donation, backpage and resubmit the request in order to get the correct number of avios again. The booking then went through correctly.
eta, we did the booking together, so I witnessed the change in total avios that happened as soon as the charity donation was added
eta, we did the booking together, so I witnessed the change in total avios that happened as soon as the charity donation was added
Last edited by ttama; Feb 10, 2016 at 7:36 pm Reason: More info
Feb 11, 2016, 2:07 am
#1000
Join Date: Mar 2003
Location: Here today gone tomorrow
Programs: *G, ow Saph
Posts: 2,865
incorrect mileage credit
Not sure if this thread is meant to include general BA technical problems related to IT, or only and specifically web site issues.
I have now had 4 segments in a row where I've input the loyalty program number to which I wished to credit, and the segments have still credited to a different program.
I changed the program number in MMB, confirmed with counter and gate staff that the correct number was in, had boarding passes printed with the correct number on them...and STILL had mileage post elsewhere.
This is clearly an issue, bug, or glitch of some sort and I'd appreciate any help sorting it out.
I have now had 4 segments in a row where I've input the loyalty program number to which I wished to credit, and the segments have still credited to a different program.
I changed the program number in MMB, confirmed with counter and gate staff that the correct number was in, had boarding passes printed with the correct number on them...and STILL had mileage post elsewhere.
This is clearly an issue, bug, or glitch of some sort and I'd appreciate any help sorting it out.
Feb 11, 2016, 7:22 am
#1001
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
I just tried to change my seat assignment for a flight next Sunday morning, from 3F to 2A in the Club Europe cabin. I got the following error message:
Sorry, we are unable to confirm your seat request(s) at this time. Please try again later or check in at the earliest opportunity in order to choose the best available seat(s)
I thought that perhaps someone else had happened to select 2A just before I did, so I refreshed the seat map. Seat 2A is still free. So I tried to change my seat assignment again, from 3F to 2A, and got the same message.
Sorry, we are unable to confirm your seat request(s) at this time. Please try again later or check in at the earliest opportunity in order to choose the best available seat(s)
I thought that perhaps someone else had happened to select 2A just before I did, so I refreshed the seat map. Seat 2A is still free. So I tried to change my seat assignment again, from 3F to 2A, and got the same message.
Feb 11, 2016, 7:56 am
#1002
Company Representative
Join Date: Jun 2015
Posts: 462
Hi, This sounds like it might be a broader systems issue than just ba.com - Please could you PM details of where the incorrect scheme was credited.
Thank you
John
Thank you
John
Feb 11, 2016, 8:01 am
#1003
Company Representative
Join Date: Jun 2015
Posts: 462
Trying to change the date of an existing Avios booking. The date picker appears to have a bug where it is actually one day off. As an example, I picked 16 March 2016 and it says I picked 15 March 2016 instead. Please assist.
MAC OS X 10.11.1 Safari 9.0.1 (Also tried Firefox, same thing)
MAC OS X 10.11.1 Safari 9.0.1 (Also tried Firefox, same thing)
I've not managed to replicate this - do you mind PM your booking detail.
John.
Feb 11, 2016, 10:14 am
#1004
Company Representative
Join Date: Jun 2015
Posts: 462
Our apologies. Issue is still impacting Silver and Bronze members. We are working to resolve it.
Simon
Feb 11, 2016, 10:18 am
#1005
Join Date: Jan 2014
Location: LCY
Programs: Mucci des Ancients Matelots
Posts: 769
