No Amtrak travel in 3 years, lose all your miles
May 3, 2010, 5:48 pm
#61
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
Unless it's in writing somewhere, I would assume that it's not a benefit.
I am of course willing to stand corrected.
May 3, 2010, 8:52 pm
#62
Join Date: Mar 2009
Programs: AGR,CO,PC,AA
Posts: 411
Come on now, we all know AGR's real T&C are not what is actually printed. They get away with it because the whole program is a bit of a joke anyway.
May 3, 2010, 9:43 pm
#63
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
This very issue was an SPG program concern until relatively recently (the SPG terms didn't reflect the actual practice/policy that using the SPG Amex would extend expiration).
May 3, 2010, 10:29 pm
#64
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
I'm not cynical. But, either it's in writing, or it's not official, regardless of what AGR Insider claims.
May 4, 2010, 6:22 am
#65
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
I have Amtrak trips planned in June and October of this year, so it'll be a good long while before I have to worry about AGR point expiration (and God help me if I am still living in Alaska in three years
), but it would still be nice if this benefit were explained officially in some T&C somewhere.
Jun 3, 2010, 1:18 pm
#66
Company Representative - Amtrak
Join Date: Feb 2010
Location: Washington, DC
Programs: Amtrak Guest Rewards (Select Executive)
Posts: 528
Thanks, Vicki.
I have Amtrak trips planned in June and October of this year, so it'll be a good long while before I have to worry about AGR point expiration (and God help me if I am still living in Alaska in three years), but it would still be nice if this benefit were explained officially in some T&C somewhere.
I have Amtrak trips planned in June and October of this year, so it'll be a good long while before I have to worry about AGR point expiration (and God help me if I am still living in Alaska in three years
), but it would still be nice if this benefit were explained officially in some T&C somewhere. We've updated the program terms and conditions on www.AmtrakGuestRewards.com to include the following under section D on Point expiration: "Points earned under the Program will not expire if the member is an active cardholder of the Amtrak Guest Rewards World MasterCard issued by Chase Bank."
Thanks
Vicky Radke
Program Manager, Loyalty Marketing
Jun 3, 2010, 1:26 pm
#67
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
Vicky, is it also true that traveling on an AGR ticket also resets the 3-year clock? The terms and conditions indicate that any sort of travel extends the date:
D.2 If no Amtrak travel is purchased, recorded or reported within a 3-year period, or if you do not make and honor an Amtrak travel reservation within this timeframe, your points will expire.
Jun 3, 2010, 1:38 pm
#68
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Hi jackal -
We've updated the program terms and conditions on www.AmtrakGuestRewards.com to include the following under section D on Point expiration: "Points earned under the Program will not expire if the member is an active cardholder of the Amtrak Guest Rewards World MasterCard issued by Chase Bank."
Thanks
Vicky Radke
Program Manager, Loyalty Marketing
We've updated the program terms and conditions on www.AmtrakGuestRewards.com to include the following under section D on Point expiration: "Points earned under the Program will not expire if the member is an active cardholder of the Amtrak Guest Rewards World MasterCard issued by Chase Bank."
Thanks
Vicky Radke
Program Manager, Loyalty Marketing
Jun 4, 2010, 1:25 am
#69
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Hi jackal -
We've updated the program terms and conditions on www.AmtrakGuestRewards.com to include the following under section D on Point expiration: "Points earned under the Program will not expire if the member is an active cardholder of the Amtrak Guest Rewards World MasterCard issued by Chase Bank."
Thanks
Vicky Radke
Program Manager, Loyalty Marketing
We've updated the program terms and conditions on www.AmtrakGuestRewards.com to include the following under section D on Point expiration: "Points earned under the Program will not expire if the member is an active cardholder of the Amtrak Guest Rewards World MasterCard issued by Chase Bank."
Thanks
Vicky Radke
Program Manager, Loyalty Marketing
Jun 4, 2010, 1:51 pm
#70
Company Representative - Amtrak
Join Date: Feb 2010
Location: Washington, DC
Programs: Amtrak Guest Rewards (Select Executive)
Posts: 528
Only paid travel will reset the clock, a redemption ticket would not count. Thanks-
Vicky Radke
Amtrak Loyalty
Jun 4, 2010, 3:07 pm
#71
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
Jun 5, 2010, 12:06 pm
#72
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
I would suggest that you change the T&C's for that as well since the present wording says the opposite.
D.2 If no Amtrak travel is purchased, recorded or reported within a 3-year period, or if you do not make and honor an Amtrak travel reservation within this timeframe, your points will expire.
Replace "or" with "and", and then the statement states what you intend it to state.
Jun 5, 2010, 12:20 pm
#73
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
Traveling on an award ticket satisfies the "making and honoring an Amtrak travel reservation" requirement.
Jun 5, 2010, 12:40 pm
#74
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
In fact, I don't think the "make and honor" statement adds anything over and above "purchase, record, and report". That entire phase could be dropped.
Maybe AGR will offer us a consultant's fee for editorial review of the T&C's?
Jun 10, 2010, 7:47 am
#75
Join Date: Apr 2004
Location: MCY
Programs: AAdvantage, QFF, UA, Hyatt, SPG
Posts: 448
What is the effect of the new ability to transfer AGR points between accounts? Lets say one has a bunch of points about to expire and have no way of making an Amtrak trip to preserve them. If a relative creates a new Guest Rewards account and the points are transferred to them, how long are the points good for without Amtrak travel by them? Does a new 3 year clock begin?