No Amtrak travel in 3 years, lose all your miles
May 19, 08, 7:09 pm
#31
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 34,607
May 19, 08, 8:57 pm
#32
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
I have heard of someone having their account closed who had never taken a paid trip for three years, but had done an award trip about 4 months before the end of the three year period and still had his account closed.
May 19, 08, 9:01 pm
#33
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
Now I will grant you that Hilton will reset the clock with any activity, be it transfer, redemtion, or stay. But again, they'll zap you in one year's time, AGR does give you three. I'd say that's pretty customer friendly.
If one can't ride an Amtrak train in three years, then they're most likely just using AGR as a clearing house, which doesn't make them a customer. Sorry!
May 20, 08, 3:38 am
#34
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
What I was referring to are drop-of-the-hat no-notice changes, inordinate delays in updating status/sending out new membership cards, difficulties in getting service when there are point posting problems, unanswered e-mails, etc.
Maybe anti-customer was a bit strong, but AGR is far from the pinnacle of excellent customer service.
May 20, 08, 1:30 pm
#35
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 34,607
I've ridden plenty of Amtrak trains. I just find that I get the most bang for my buck by converting CO points into AGR points and spending those. Amtrak gets paid when I transfer points into its program.
May 21, 08, 3:58 pm
#36
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
Personally I think that they probably should change the rules, such that any ride on an Amtrak train resets the clock. But then I don't set the rules.
May 21, 08, 4:07 pm
#37
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
Their expiration policy is not anti-customer. Sorry if you misunderstood what I meant.
What I was referring to are drop-of-the-hat no-notice changes, inordinate delays in updating status/sending out new membership cards, difficulties in getting service when there are point posting problems, unanswered e-mails, etc.
Maybe anti-customer was a bit strong, but AGR is far from the pinnacle of excellent customer service.
What I was referring to are drop-of-the-hat no-notice changes, inordinate delays in updating status/sending out new membership cards, difficulties in getting service when there are point posting problems, unanswered e-mails, etc.
Maybe anti-customer was a bit strong, but AGR is far from the pinnacle of excellent customer service.
I don't know most of what's coming up, but a little birdie has told me that they are trying to make improvements to at least some of those things that you list. The coming website changes tonight, are just a part of the improvements that are supposed to be coming.
One of the biggest things that I have heard is coming, is that they are trying very hard to fix the problems with points not posting from the mall. Merchants that can't seem to fix their problems may well be eliminated, and in fact I note that two were just recently kicked out of the program as of May 1st. I assume, don't know for sure, that it was because they either couldn't or wouldn't comply with the needed changes to ensure that points post correctly.
Now I'm certainly not promising anything, or that they fix everything, or that we'll like all of the fixes either; but at least from what I'm hearing they are trying to improve things for the better.
Oct 10, 08, 4:52 pm
#39
Join Date: Jul 2006
Location: BDL/PVD/BOS
Posts: 565
D. Point Expiration
1. Subject to the terms of this TOC, Points earned under the Program will not expire as long as the Program continues and the Member travels on Amtrak using their Membership Number within a 3-year period.
2. If no Amtrak travel is purchased, recorded or reported within a 3-year period, or if you do not make and honor an Amtrak travel reservation within this timeframe, your points will expire. You can view all Point and Travel activity by logging into ‘My Account’ on this Site.
1. Subject to the terms of this TOC, Points earned under the Program will not expire as long as the Program continues and the Member travels on Amtrak using their Membership Number within a 3-year period.
2. If no Amtrak travel is purchased, recorded or reported within a 3-year period, or if you do not make and honor an Amtrak travel reservation within this timeframe, your points will expire. You can view all Point and Travel activity by logging into ‘My Account’ on this Site.
Oct 11, 08, 12:12 am
#40
Join Date: Oct 2007
Location: RDU, SEA, YVR
Programs: AA, AC, AGR, AS, BA, CX, DL, UA, WN, all non-elite
Posts: 374
Dec 8, 09, 6:34 pm
#42
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Sorry to hear that.
It can't hurt to call, though I don't think you'll have much luck. If you can take a paid trip within a short time from now, I believe that has worked for some people in the past.
I really wish AGR would display the expiration date in the online account management section and on statements.
It can't hurt to call, though I don't think you'll have much luck. If you can take a paid trip within a short time from now, I believe that has worked for some people in the past.
I really wish AGR would display the expiration date in the online account management section and on statements.
Dec 13, 09, 8:40 pm
#45
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,792
