Mar 4, 2014, 11:03 am
Last edit by: Prospero
International satellite-based Wi-Fi is available on the Boeing 777-200ER, 777-300ER and 787 Dreamliners
International WiFi is Panasonic Ku band satellite based (and is blocked in Chinese air space). Note, the latest batch of 787-8s have Viasat high speed satellite wifi
Link to WiFi page on AA.com.
International Wi-Fi is currently only available for purchase once onboard the aircraft at the following prices:
. . . . . . . . 2 Hour Pass – $12
. . . . . . .. .4 Hour Pass – $17
. . . . . . . . Duration of Flight Pass – $19
Which aircraft are equipped with international Panasonic WiFi?
Boeing 737 MAX 8 (all, "out of the box”; 737-800s will be covered as they are retrofitted to 172 seat capacity)
Boeing 777-300ER (all, "out of the box")
Boeing 777-200ER (added during refurbishment, all flying have it)
Boeing 787-8 (first batch only)
Boeing 787-9 all, ("out of the box")
Adding
134 Airbus A320 family (319, -20 and -21) according to member tdedj1
International WiFi is Panasonic Ku band satellite based (and is blocked in Chinese air space). Note, the latest batch of 787-8s have Viasat high speed satellite wifi
Link to WiFi page on AA.com.
Originally Posted by arollins
From AA.com upper right corner there is a search box, enter WIFI, scroll through the info, and you get the following.
For international and select domestic flights, contact the service provider
Panasonic
Call 1-866-924-3715 (toll-free)
Email [email protected]
For Panasonic equipped aircraft:
The Wi-Fi access page will display “service provided by Panasonic”
Your credit card statement charges will appear as ”PAC WIFI”
For international and select domestic flights, contact the service provider
Panasonic
Call 1-866-924-3715 (toll-free)
Email [email protected]
For Panasonic equipped aircraft:
The Wi-Fi access page will display “service provided by Panasonic”
Your credit card statement charges will appear as ”PAC WIFI”
. . . . . . . . 2 Hour Pass – $12
. . . . . . .. .4 Hour Pass – $17
. . . . . . . . Duration of Flight Pass – $19
Which aircraft are equipped with international Panasonic WiFi?
Boeing 737 MAX 8 (all, "out of the box”; 737-800s will be covered as they are retrofitted to 172 seat capacity)
Boeing 777-300ER (all, "out of the box")
Boeing 777-200ER (added during refurbishment, all flying have it)
Boeing 787-8 (first batch only)
Boeing 787-9 all, ("out of the box")
Adding
134 Airbus A320 family (319, -20 and -21) according to member tdedj1
International (Panasonic satellite) WiFi: availability, experiences
Feb 9, 2013, 3:40 pm
#1
Original Poster
Join Date: Jul 2009
Location: AUS / DXB
Programs: BA Silver | AA LT Gold | EY Silver | Marriott LT Titanium
Posts: 1,838
International (Panasonic satellite) WiFi: availability, experiences
Could those of us who have flown the 77W already provide some insight into the aircraft's WiFi service?
Somebody mentioned in another thread that it is free until the end of March. Is this accurate?
Also, is it operated by Gogo? And if it is, will day passes or monthly subscription plans be usable on this service, or are those solely for domestic itineraries?
And lastly, since this is a satellite based system, how is the performance relative to the EVDO based system on domestic aircraft?
I'm sure that we don't have information about every single one of these questions, but it would be good to document what we do know at this point.
Somebody mentioned in another thread that it is free until the end of March. Is this accurate?
Also, is it operated by Gogo? And if it is, will day passes or monthly subscription plans be usable on this service, or are those solely for domestic itineraries?
And lastly, since this is a satellite based system, how is the performance relative to the EVDO based system on domestic aircraft?
I'm sure that we don't have information about every single one of these questions, but it would be good to document what we do know at this point.
Feb 9, 2013, 7:42 pm
#3
Join Date: Dec 2011
Location: North of DFW by a lot
Programs: AAdvantage EXP, SPG Gold, Hertz Gold
Posts: 40
Could those of us who have flown the 77W already provide some insight into the aircraft's WiFi service?
Somebody mentioned in another thread that it is free until the end of March. Is this accurate?
Also, is it operated by Gogo? And if it is, will day passes or monthly subscription plans be usable on this service, or are those solely for domestic itineraries?
And lastly, since this is a satellite based system, how is the performance relative to the EVDO based system on domestic aircraft?
I'm sure that we don't have information about every single one of these questions, but it would be good to document what we do know at this point.
Somebody mentioned in another thread that it is free until the end of March. Is this accurate?
Also, is it operated by Gogo? And if it is, will day passes or monthly subscription plans be usable on this service, or are those solely for domestic itineraries?
And lastly, since this is a satellite based system, how is the performance relative to the EVDO based system on domestic aircraft?
I'm sure that we don't have information about every single one of these questions, but it would be good to document what we do know at this point.
The service is labeled "AA Internet" (same wi-fi network name) but seems to be provided by t-mobile. (At least that's the outgoing connection when connected). So I assume that GoGo subscription won't be of use here.
The pricing displayed on the screen were the following:
2 Hours $12
4 Hours $17
Duration of Flight: $19
Regarding performance, AA had some trouble on the inaugural DFW-GRU but fixed the issue and we were able to utilize the service all the way from GRU-DFW. I would compare speed to GoGo's domestic equipment. No Streaming and o VoIP but reliable enough for emails, web and pictures.
Hope this is of help.
Safe flying!
Feb 10, 2013, 11:36 am
#6
Original Poster
Join Date: Jul 2009
Location: AUS / DXB
Programs: BA Silver | AA LT Gold | EY Silver | Marriott LT Titanium
Posts: 1,838
Hi Hyperacusis. AA distributed a pamphlet on the inaugural DFW-GRU stating WI-fi would be free on 777-300 direct flights (DFW-GRU, DFW-LHR, JFK-LHR) thought March 27th.
The service is labeled "AA Internet" (same wi-fi network name) but seems to be provided by t-mobile. (At least that's the outgoing connection when connected). So I assume that GoGo subscription won't be of use here.
The pricing displayed on the screen were the following:
2 Hours $12
4 Hours $17
Duration of Flight: $19
Regarding performance, AA had some trouble on the inaugural DFW-GRU but fixed the issue and we were able to utilize the service all the way from GRU-DFW. I would compare speed to GoGo's domestic equipment. No Streaming and o VoIP but reliable enough for emails, web and pictures.
Hope this is of help.
Safe flying!
The service is labeled "AA Internet" (same wi-fi network name) but seems to be provided by t-mobile. (At least that's the outgoing connection when connected). So I assume that GoGo subscription won't be of use here.
The pricing displayed on the screen were the following:
2 Hours $12
4 Hours $17
Duration of Flight: $19
Regarding performance, AA had some trouble on the inaugural DFW-GRU but fixed the issue and we were able to utilize the service all the way from GRU-DFW. I would compare speed to GoGo's domestic equipment. No Streaming and o VoIP but reliable enough for emails, web and pictures.
Hope this is of help.
Safe flying!
Feb 10, 2013, 1:02 pm
#8
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
Shouldn't be surprised about problems with Netflix, streaming and VOIP are supposed to be blocked.
Given the limited bandwidth it needs to be that way so everyone else can stand a chance of getting decent browsing speeds.
Feb 10, 2013, 2:32 pm
#9
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,067
I thought the reason to go with Panasonic was for the ability to offer WiFi over the ocean(i.e. satellite based) since GoGo is currently only available when flying over the Continental US (i.e. ground based).
Feb 10, 2013, 2:45 pm
#10
Join Date: Aug 2004
Location: Chicago
Programs: AA- EXP UA - Silver SPG- PLT Marriott- PLT
Posts: 759
[QUOTE=Mark_T;20221477]160+ movies on the IFE and you want to stream video over the wi-fi
Sure do- the screen on the new 77W is nice, but the selection really isn't that great.
Sure do- the screen on the new 77W is nice, but the selection really isn't that great.
Feb 10, 2013, 2:53 pm
#11
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
With a shared resource like inflight wi-fi I think we need to moderate our expectations and keep individual bandwidth use low, so I wouldn't expect streaming video from a ground based location any time soon.
Feb 10, 2013, 2:58 pm
#12
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
You're right. GoGo is developing their own satellite based system, but it won't be operational for another couple of years, IIRC.
Feb 10, 2013, 5:42 pm
#13
Join Date: May 2007
Posts: 523
Update: flew 77W on Feb 7. Service is not "AA Internet", but rather "AA Inflight". Service provider is T-Mobile/Panasonic. Panasonic field worker was inflight and said they are having issues with their software, not the Satelite. The only service I was able to get was mobile.aa.com. They plan software update this week and hope to restore service soon.
Feb 10, 2013, 6:48 pm
#14
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,940
Forget about streaming at 35,000 feet, on the ground I often can't get Hotel Wi-Fi to be fast enough for anything but reading FT or emails.