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International (Panasonic satellite) WiFi: availability, experiences

International (Panasonic satellite) WiFi: availability, experiences

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Old Feb 3, 18, 2:42 pm   -   Wikipost
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International satellite-based Wi-Fi is available on the Boeing 777-300ER / 77W and newer aircraft (787 series) at this time, and on the CIP / reconditioned newest B/E Aerospce Super Diamond and Zodiac Concept D Suite "horizontal flat bed" 777-200 Business Class aircraft.

International WiFi is Panasonic Ku band satellite based (and is blocked in Chinese air space).

Link to WiFi page on AA.com.

Originally Posted by arollins
From AA.com upper right corner there is a search box, enter WIFI, scroll through the info, and you get the following.

For international and select domestic flights, contact the service provider
Panasonic

Call 1-866-924-3715 (toll-free)

Email [email protected]

For Panasonic equipped aircraft:

The Wi-Fi access page will display “service provided by Panasonic”
Your credit card statement charges will appear as ”PAC WIFI”
International Wi-Fi is currently only available for purchase once onboard the aircraft at the following prices:

. . . . . . . .  2 Hour Pass – $12
. . . . . . . .  4 Hour Pass – $17
. . . . . . . .  Duration of Flight Pass – $19


Which aircraft are equipped with international Panasonic WiFi?

Airbus A330-200 (reported by FT member - retrofitting all?)
Boeing 737 MAX 8 (all, "out of the box”; 737-800s will be covered as they are retrofitted to 172 seat capacity)
Boeing 777-300ER / "77W" (all, "out of the box)
Boeing 777-200ER ("772", added during refurbishment, all flying have it)
Boeing 787-8 (all, "out of the box)
Boeing 787-9 all, ("out of the box)
Boeing 767-300ER 100% of the active fleet have been converted (as of 30OCT17) (* = wifi available):
N342AN*, N343AN*, N344AN*, N346AN*, N347AN*, N348AN*, N349AN*, N350AN*, N379AA, N381AN*, N384AA*, N385AM, N388AA, N389AA, N390AA, N391AA, N392AN, N393AN, N394AN, N395AN, N396AN, N397AN*, N398AN, and N399AN*.

Adding

134 Airbus A320 family (319, -20 and -21) according to member tdedj1

AA's International WiFi page makes no mention of the A330 series aircraft.


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Old Feb 9, 13, 3:40 pm
  #1  
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International (Panasonic satellite) WiFi: availability, experiences

Could those of us who have flown the 77W already provide some insight into the aircraft's WiFi service?

Somebody mentioned in another thread that it is free until the end of March. Is this accurate?

Also, is it operated by Gogo? And if it is, will day passes or monthly subscription plans be usable on this service, or are those solely for domestic itineraries?

And lastly, since this is a satellite based system, how is the performance relative to the EVDO based system on domestic aircraft?

I'm sure that we don't have information about every single one of these questions, but it would be good to document what we do know at this point.
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Old Feb 9, 13, 3:53 pm
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Haven't yet flown the 77W, but the internet wifi is Panasonic, not GoGo. In several places people who were on the inaugural flight said it was free for the time being.
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Old Feb 9, 13, 7:42 pm
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Originally Posted by Hyperacusis View Post
Could those of us who have flown the 77W already provide some insight into the aircraft's WiFi service?

Somebody mentioned in another thread that it is free until the end of March. Is this accurate?

Also, is it operated by Gogo? And if it is, will day passes or monthly subscription plans be usable on this service, or are those solely for domestic itineraries?

And lastly, since this is a satellite based system, how is the performance relative to the EVDO based system on domestic aircraft?

I'm sure that we don't have information about every single one of these questions, but it would be good to document what we do know at this point.
Hi Hyperacusis. AA distributed a pamphlet on the inaugural DFW-GRU stating WI-fi would be free on 777-300 direct flights (DFW-GRU, DFW-LHR, JFK-LHR) thought March 27th.

The service is labeled "AA Internet" (same wi-fi network name) but seems to be provided by t-mobile. (At least that's the outgoing connection when connected). So I assume that GoGo subscription won't be of use here.

The pricing displayed on the screen were the following:
2 Hours $12
4 Hours $17
Duration of Flight: $19

Regarding performance, AA had some trouble on the inaugural DFW-GRU but fixed the issue and we were able to utilize the service all the way from GRU-DFW. I would compare speed to GoGo's domestic equipment. No Streaming and o VoIP but reliable enough for emails, web and pictures.

Hope this is of help.

Safe flying!
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Old Feb 9, 13, 7:51 pm
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I got some Gogo passes .. dang. thanks
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Old Feb 9, 13, 10:26 pm
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Interesting..when Gogo hiked rates a month ago I complained- the rep said the rates 'would cover the new international service'...

I terminated my agreement anyway.
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Old Feb 10, 13, 11:36 am
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Originally Posted by imafaan View Post
Hi Hyperacusis. AA distributed a pamphlet on the inaugural DFW-GRU stating WI-fi would be free on 777-300 direct flights (DFW-GRU, DFW-LHR, JFK-LHR) thought March 27th.

The service is labeled "AA Internet" (same wi-fi network name) but seems to be provided by t-mobile. (At least that's the outgoing connection when connected). So I assume that GoGo subscription won't be of use here.

The pricing displayed on the screen were the following:
2 Hours $12
4 Hours $17
Duration of Flight: $19

Regarding performance, AA had some trouble on the inaugural DFW-GRU but fixed the issue and we were able to utilize the service all the way from GRU-DFW. I would compare speed to GoGo's domestic equipment. No Streaming and o VoIP but reliable enough for emails, web and pictures.

Hope this is of help.

Safe flying!
Very interesting, thanks for all the info!
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Old Feb 10, 13, 11:44 am
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I used it this past week and it worked very well.

Speeds were decent, but I wasn't able to get netflix to load, which was kind of disappointing.
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Old Feb 10, 13, 1:02 pm
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Originally Posted by chicagoflyer1976 View Post
Speeds were decent, but I wasn't able to get netflix to load, which was kind of disappointing.
160+ movies on the IFE and you want to stream video over the wi-fi

Shouldn't be surprised about problems with Netflix, streaming and VOIP are supposed to be blocked.

Given the limited bandwidth it needs to be that way so everyone else can stand a chance of getting decent browsing speeds.
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Old Feb 10, 13, 2:32 pm
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I thought the reason to go with Panasonic was for the ability to offer WiFi over the ocean(i.e. satellite based) since GoGo is currently only available when flying over the Continental US (i.e. ground based).
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Old Feb 10, 13, 2:45 pm
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[QUOTE=Mark_T;20221477]160+ movies on the IFE and you want to stream video over the wi-fi

Sure do- the screen on the new 77W is nice, but the selection really isn't that great.
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Old Feb 10, 13, 2:53 pm
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Originally Posted by chicagoflyer1976 View Post
Sure do- the screen on the new 77W is nice, but the selection really isn't that great.
I carry an iPad to cover the occasions when the IFE isn't meeting my needs.

With a shared resource like inflight wi-fi I think we need to moderate our expectations and keep individual bandwidth use low, so I wouldn't expect streaming video from a ground based location any time soon.
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Old Feb 10, 13, 2:58 pm
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Originally Posted by PHL View Post
I thought the reason to go with Panasonic was for the ability to offer WiFi over the ocean(i.e. satellite based) since GoGo is currently only available when flying over the Continental US (i.e. ground based).
You're right. GoGo is developing their own satellite based system, but it won't be operational for another couple of years, IIRC.
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Old Feb 10, 13, 5:42 pm
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Update: flew 77W on Feb 7. Service is not "AA Internet", but rather "AA Inflight". Service provider is T-Mobile/Panasonic. Panasonic field worker was inflight and said they are having issues with their software, not the Satelite. The only service I was able to get was mobile.aa.com. They plan software update this week and hope to restore service soon.
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Old Feb 10, 13, 6:48 pm
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Originally Posted by Mark_T View Post

With a shared resource like inflight wi-fi I think we need to moderate our expectations and keep individual bandwidth use low, so I wouldn't expect streaming video from a ground based location any time soon.
Forget about streaming at 35,000 feet, on the ground I often can't get Hotel Wi-Fi to be fast enough for anything but reading FT or emails.
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Old Feb 10, 13, 6:53 pm
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I was on the 77W last week and internet did not work I could not pass the login screen, tried several devices.
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