lcohen999

Add me to the list, S postings on a W ticket.

I emailed Air Canada and there is a memo at Aeroplan to that effect

yyzprincess

PW Your post is 100% correct. The other poster is full of Cr**P as usual.

My 10th July Z class flights posted correctly.

My 8th July Z class international flight posted as "S".
I was told by AE & AC July 8th flight will not be retroactively corrected. I will have to request the correction by sending email request.
I was advised if sent to AE Documents can take several weeks or months.
Suggestion to send to superelite@ aircanada.ca. Did. & guess what, the email was directed to Aeroplan . Aeroplan's response, contact the partner carrier.
Back to square one. I have to resend emails.

It was a big mistake on my part to book AC in Z. In hindsight I should have booked my Z class ticket on *A & credit AE & would not have to deal with this nonsense. My Sept Transpacific Z is going to be booked with *A & future Z class until AC has fixed the bug.

Again the other poster is full of Cr**p as usual.

zsm1928

just had same issue. YYZ- LAX, booked on flight pass. One way showed up as an S fare but return was correct as an M fare. sent AE and email

YUL_Around_The_World

I just noticed that mine is the same ... S to go to USA ... return in M ... both on same "M" flight pass ...

YUL_Around_The_World

BTW don't waste your time with AE they told me it's an AC issue!!

yyzprincess

Unfortunately, emails to AC are being auto directed to AE.

I am not booking anymore Z on AC until this issue is resolved.

Z class booked on partners I am told are being credited correctly, that maybe the option to take for now.

gesmith10

same issue July 8 V posted as an S. thanks for the heads up.

moorw003

One suspects if they'd posted too many points, a retroactive fix would be forthcoming much sooner

yvr76

I ran into this last year a couple times as AC was playing with fare buckets (first moving Flex fares to Tango, and then to harmonize their fare classes across *Alliance). In both cases AC communicated with AE without intervention and resolved the problem, although it did take several weeks. So unless any of you need your miles for e-credit thresholds, be patient and save yourself some paperwork.

loosegoose

Why the cardiac arrest over a mistake that will be corrected. If it changes your status or makes you miss the next e cert accumulation you can call AC and explain your situation. I have never seen them NOT react positively to a situation like that.
Fact is it was an IT screwup and it will be corrected. My bank has made them, very few admittedly, among other institutions I deal with so it does happen. We don't live in a perfect world. I'm sure that if the mistake was in your favour you wouldn't notify AC as statistics seem to indicate.

loosegoose

Based on what intelligence is that remark made. You have been "counselling" anywhere AC execs for many years on how to run their airline yet it is still not anywhere close to your satisfaction/perfection levels. I wonder why they are not listening. Are they full of the same stuff also?

You seem to have a "special relationship" with the Ben's so they should fix it for you as a special customer in a heartbeat if you ask them on their thread. You "counsel" them about everything else that bothers you about AC and they are about customer satisfaction improvement so lets hope you fix it for all of us who flew on July 8.

loosegoose

Would you be in a hurry to report a mistake in your favour?

Chowtime

Booked paid J Class on July 8 and was credited tango so I'm out 125% of my status miles.

PointWeasel

Will be corrected....that's a hopeful statement. Attention to detail should be there for any company that I deal with and while mistakes happen, AC and AE are more prone to them than any other airline I have dealt with over the years. The finger-pointing between the 2 companies is utterly ridiculous.

As far as not reporting an over-credit and your assumption, dead wrong. In fact, the last over crediting I received was from Starwood and the agent I spoke with twice said 'thank you for bringing it to our attention, but let's leave it as it is.'

When you report 'that everything is or will be fixed' to other FTers, when it clearly IS NOT, that's when people get irritated.

As I have said again and again here, AE sees itself simply as a clearing house for 'loyalty mileage' and even if they and AC are responsible for the ongoing IT errors, their agents have been instructed to point the finger back at the operating carriers. This should be a case study on how to piss off your loyal customers. @:-)

loosegoose

This is the first time ever I have had a problem like this other than the odd flight not posting at all which was fixed immediately. Again, I ask why the cardiac palpitations for an immediate fix if it was, as noted, a system breakdown. if it takes several weeks or months I would say a complaint was valid but this only came to light last Thursday which was when I brought it to both AC and AE's attention. It is obviously a software fix that might take some programming time to capture all the flights that were posted wrongly. It goes into a "must do" list of other foxes I'm sure they have almost daily in such a complex system.

Nobody pointed fingers in my calls. AE said it was a posting error by AC who acknowledged that fact to me. AE was right to say it was an AC posting error but there was no finger pointing as such.

Again, why the " I want it and I want it now" urgency? In my case it is delaying receipt of e certs at the next threshold level but I'm not about to run out next week or month. If your need is really urgent call AC and they will probably accommodate you on that basis.