Originally Posted by
PointWeasel
Will be corrected....that's a hopeful statement. Attention to detail should be there for any company that I deal with and while mistakes happen, AC and AE are more prone to them than any other airline I have dealt with over the years. The finger-pointing between the 2 companies is utterly ridiculous.
As far as not reporting an over-credit and your assumption, dead wrong. In fact, the last over crediting I received was from Starwood and the agent I spoke with twice said 'thank you for bringing it to our attention, but let's leave it as it is.'
When you report 'that everything is or will be fixed' to other FTers, when it clearly IS NOT, that's when people get irritated.
As I have said again and again here, AE sees itself simply as a clearing house for 'loyalty mileage' and even if they and AC are responsible for the ongoing IT errors, their agents have been instructed to point the finger back at the operating carriers. This should be a case study on how to piss off your loyal customers. @:-)
This is the first time ever I have had a problem like this other than the odd flight not posting at all which was fixed immediately. Again, I ask why the cardiac palpitations for an immediate fix if it was, as noted, a system breakdown. if it takes several weeks or months I would say a complaint was valid but this only came to light last Thursday which was when I brought it to both AC and AE's attention. It is obviously a software fix that might take some programming time to capture all the flights that were posted wrongly. It goes into a "must do" list of other foxes I'm sure they have almost daily in such a complex system.
Nobody pointed fingers in my calls. AE said it was a posting error by AC who acknowledged that fact to me. AE was right to say it was an AC posting error but there was no finger pointing as such.
Again, why the " I want it and I want it now" urgency? In my case it is delaying receipt of e certs at the next threshold level but I'm not about to run out next week or month. If your need is really urgent call AC and they will probably accommodate you on that basis.