Based on what intelligence is that remark made. You have been "counselling" anywhere AC execs for many years on how to run their airline yet it is still not anywhere close to your satisfaction/perfection levels. I wonder why they are not listening. Are they full of the same stuff also?

You seem to have a "special relationship" with the Ben's so they should fix it for you as a special customer in a heartbeat if you ask them on their thread. You "counsel" them about everything else that bothers you about AC and they are about customer satisfaction improvement so lets hope you fix it for all of us who flew on July 8.