dnss44

I have been trying since November to register on the Aer Club website having been an Aerlingus Gold Circle member for many years.
Each time I get to the end of the registration process I am told it was not possible to register at this time.
I have called the Aerlingus help desk on a number of occasions and been advised of various fixes including setting up an Avios account, changing my username and changing my password, without any success.
I have been told that it is not possible to contact Aerlingus IT by phone or email for help. There is no one to talk to about this other than the help desk who are useless.
Is there anyone else in this situation?
Can anyone help?
Many thanks
David

phoneticduck

I think I can.

Instead of registering, just login to your gold circle account, or rather use your gold circle credentials to log in to the Aer Lingus site. I cannot recall exactly what happens next but it is along the lines of being force migrated to Aer Club, and asked to create a username for your Aer Club account.

You should at the far end of this (short but somewhat confusing) process find that you were in fact pre-registered for Aer Club back in November and your 250 avios will be waiting for you.

I did this myself just the other day so it should work for you. Please let us know if it does.

ROKNA

Exactly

If you had a GC account, log in using the email address and password

You then should be pushed to migrate

Things get funny if your username is already in use or the password on the EI site is not acceptable to the Avios site

dnss44

Thank you.
I have tried that and still cannot complete the registration when as to complete my Aer Club details.
Where else can I migrate the registration?
When I go to my details in GC it recognises me but does not list my tier or Avios points.
David

DELLAS

It sounds like an issue a few had and to be honest if you want a quick fix then set up a brand new account and join as a new member.

dubal

They have too many big issues with Aer Club to deal with individual problems.

I find they just fob you off and never follow up, incredibly poor service, but it's been like that since launch.

tangey

I'm not sure if it's a related issue, but I had problems when migrating. The issue was due to the fact that the password for my long existing avios account did not match the new password requirements.

I had to log into my avios account, set the password to a new one that matched the new requirements, and then everything worked ok.

Drums

This all results from the clamor from members get to the new program live and pushed out the door.

It was a lose lose situation from them in the end. Once they made promises expectations were created. Once deadlines started getting missed members started kicking off and this resulted in Aer Lingus giving in to the pressure and thus putting out a product that was barley viable.

The service levels were fine when it came to Gold Circle, the minute AerClub went live it all went pear shaped as perhaps naively they were not properly resourced to deal with the barrage of issues, that lets face it 5 months later are still persistent.

Aer Lingus management are soley to blame for all this in my eyes, not the lounge staff, call centers, twitter accounts, AerClub team, IT department etc.

Management have set them up for failure from day 1.

dnss44

Thanks to you all.
Still no joy, I have changed my Avios password but still cannot register on Aer Club.
My deep frustration still lies in the fact that despite spending fortunes on weekly flights with Aer Lingus, there is no one who can help or take responsibility for this issue.
Cheers
D

ajamieson

I have a similar issue. Was given assigned an Aer Club account number that is identical to my existing Avios account number. If I log into my Aer Club account, it tells me the username/password is incorrect and, if I reset, I get locked out of my Avios account even though the two have different details. Sometimes I get a message telling me to use the same login for both accounts; that doesn't work either.

What a mess!

phoneticduck

Where to begin....

Being assigned the same number for both accounts I would consider a logical impossibility, since they are, at their core, both avios accounts. Major malfunction somewhere in all of that.

Moreover, the advice to "use the same login for both accounts..." seems to imply that the accounts are distinct, despite having identical numbers?

You mentioned that the two accounts have different details? Different how? I thought they were identical?

Take it up with avios instead of Aer Club? Get your original avios account sorted out first, and back to working order, and then apply for a new Aer Club account from scratch?

nollag

I have tried now on three separate machines to join aerclub. It takes me through the full registration process, but then says

ChrisBub

I am having very similar issues. My problem is an old Vueling account which was also force migrated to Avios without my knowledge a while back. Aerclub people told me to delete the Vueling account and then I should no longer get the error message 'This email address is already in use'.
Of course, that didn't work. I called Vueling to ask them to completely delete my email from their system, and they said this is not possible, but that in addition, I would not be able to sign up to an account again with my email address....
So now I'm stuck. I can't complete the Aer Club migration, and apparently there is no way to set it up with my email address. I am not going to invent a new email account simply for this purpose.
I guess I could try to see with Avios if there is something they could do, but Aer Club are no help at all in the whole thing and their team don't seem to know how to fix any of the problems.
Very disappointing overall.

sarahluv

Aer lingus twitter CS advised leaving out the space in UK postcodes. This meant I could finally register. They are still refusing to backdate my membership though. Missed out on a pile of tier points and miles.

preacherirl