Originally Posted by
dubal
They have too many big issues with Aer Club to deal with individual problems.
I find they just fob you off and never follow up, incredibly poor service, but it's been like that since launch.
This all results from the clamor from members get to the new program live and pushed out the door.
It was a lose lose situation from them in the end. Once they made promises expectations were created. Once deadlines started getting missed members started kicking off and this resulted in Aer Lingus giving in to the pressure and thus putting out a product that was barley viable.
The service levels were fine when it came to Gold Circle, the minute AerClub went live it all went pear shaped as perhaps naively they were not properly resourced to deal with the barrage of issues, that lets face it 5 months later are still persistent.
Aer Lingus management are soley to blame for all this in my eyes, not the lounge staff, call centers, twitter accounts, AerClub team, IT department etc.
Management have set them up for failure from day 1.