Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Mar 3, 2015, 4:03 am
#361
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
Another recent data point, flying with the family...
There are 3 of us flying ARN-KLX-ARN, 2 spots in business class for both legs. Agent split the itinerary to put the kids (son is A3 Gold, daughter is not) in business class using the 4 upgrade coupons. No extra taxes, but I am stuck in the back of the plane (for now).
Now I just need to work in 2 extra legs so my son can renew his gold card, which won't be easy from KLX.
There are 3 of us flying ARN-KLX-ARN, 2 spots in business class for both legs. Agent split the itinerary to put the kids (son is A3 Gold, daughter is not) in business class using the 4 upgrade coupons. No extra taxes, but I am stuck in the back of the plane (for now).
Now I just need to work in 2 extra legs so my son can renew his gold card, which won't be easy from KLX.
Mar 3, 2015, 9:09 pm
#363
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
Another recent data point, flying with the family...
There are 3 of us flying ARN-KLX-ARN, 2 spots in business class for both legs. Agent split the itinerary to put the kids (son is A3 Gold, daughter is not) in business class using the 4 upgrade coupons. No extra taxes, but I am stuck in the back of the plane (for now).
Now I just need to work in 2 extra legs so my son can renew his gold card, which won't be easy from KLX.
There are 3 of us flying ARN-KLX-ARN, 2 spots in business class for both legs. Agent split the itinerary to put the kids (son is A3 Gold, daughter is not) in business class using the 4 upgrade coupons. No extra taxes, but I am stuck in the back of the plane (for now).
Now I just need to work in 2 extra legs so my son can renew his gold card, which won't be easy from KLX.
Mar 3, 2015, 9:51 pm
#364
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
Mar 6, 2015, 11:46 pm
#365
Join Date: Jul 2005
Location: Here
Posts: 1,907
Seat upgrade coupons
Not sure about the auto posting of the due economy miles on upgraded flights as some posters have been reporting. I flew MUC-ATH-JTR-ATH-LHR in the last few days with the international legs upgraded. Both the domestic legs have posted. The international ones haven't.
Mar 9, 2015, 5:05 am
#367
Join Date: Mar 2014
Programs: BA Gold, A3 Gold
Posts: 163
Mar 9, 2015, 7:07 am
#369
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,477
Mar 9, 2015, 12:02 pm
#370
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Thanks!! Very clear!!
Just a small point:
1. At the end of subtitle "procedure" when it says "Sometimes this gets charged, sometimes it doesn't." Could you explain in the wiki in brackets what this depends on, or it's just a mistake? (I remember seeing somewhere in the A3 forum a discussion about this) and I think the conclusion was that it's a mistake although I'm not 100% sure.
Thanks.
Just a small point:
1. At the end of subtitle "procedure" when it says "Sometimes this gets charged, sometimes it doesn't." Could you explain in the wiki in brackets what this depends on, or it's just a mistake? (I remember seeing somewhere in the A3 forum a discussion about this) and I think the conclusion was that it's a mistake although I'm not 100% sure.
Thanks.
Mar 9, 2015, 12:29 pm
#371
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,477
Thanks!! Very clear!!
Just a small point:
1. At the end of subtitle "procedure" when it says "Sometimes this gets charged, sometimes it doesn't." Could you explain in the wiki in brackets what this depends on, or it's just a mistake? (I remember seeing somewhere in the A3 forum a discussion about this) and I think the conclusion was that it's a mistake although I'm not 100% sure.
Thanks.
Just a small point:
1. At the end of subtitle "procedure" when it says "Sometimes this gets charged, sometimes it doesn't." Could you explain in the wiki in brackets what this depends on, or it's just a mistake? (I remember seeing somewhere in the A3 forum a discussion about this) and I think the conclusion was that it's a mistake although I'm not 100% sure.
Thanks.
Mar 9, 2015, 4:14 pm
#372
Join Date: Oct 2009
Posts: 294
So, although terms & conditions about Seat Upgrade Coupon mention that only Flex fares are upgradeable, this is not enforced?
I am looking at booking an A3 award using A3 miles. I see availability in in Light, Flex and Business (awards). Do I actually need to book the Flex at the slightly higher point price if I want to upgrade that later on with a coupon?
thanks
I am looking at booking an A3 award using A3 miles. I see availability in in Light, Flex and Business (awards). Do I actually need to book the Flex at the slightly higher point price if I want to upgrade that later on with a coupon?
thanks
Mar 9, 2015, 4:37 pm
#373
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,477
So, although terms & conditions about Seat Upgrade Coupon mention that only Flex fares are upgradeable, this is not enforced?
I am looking at booking an A3 award using A3 miles. I see availability in in Light, Flex and Business (awards). Do I actually need to book the Flex at the slightly higher point price if I want to upgrade that later on with a coupon?
thanks
I am looking at booking an A3 award using A3 miles. I see availability in in Light, Flex and Business (awards). Do I actually need to book the Flex at the slightly higher point price if I want to upgrade that later on with a coupon?
thanks
Mar 11, 2015, 1:54 pm
#374
Join Date: Nov 2014
Posts: 69
Wiki says:
"Benefits
No matter what the fare basis of the original ticket, including GoLight, you receive full Business Class benefits after upgrade."
One exception is confirmed: no free car for a domestic round trip.
I tried to take advantage of that benefit, but it was refused. It applies only to regular purchased tickets.
In consequence I decided to cancel upgrades for domestic legs. Vouchers were returned to my account. New ticket was issued free of charge.
"Benefits
No matter what the fare basis of the original ticket, including GoLight, you receive full Business Class benefits after upgrade."
One exception is confirmed: no free car for a domestic round trip.
I tried to take advantage of that benefit, but it was refused. It applies only to regular purchased tickets.
In consequence I decided to cancel upgrades for domestic legs. Vouchers were returned to my account. New ticket was issued free of charge.