WS New 787 J Class Review
May 15, 2019, 2:41 am
#31
Original Poster
Join Date: Nov 2017
Posts: 3,359
News flash gang:
It took WJ about 4 weeks to get its ducks in a row, service wise, when it launched in ‘96.
Did you really expect WJ to roll out of the gate with a new product with perfection?
Give it a few weeks folks.
Besides, their price for a lie flat across the Atlantic from Calgary is about half the cost of the other guys.
It took WJ about 4 weeks to get its ducks in a row, service wise, when it launched in ‘96.
Did you really expect WJ to roll out of the gate with a new product with perfection?
Give it a few weeks folks.
Besides, their price for a lie flat across the Atlantic from Calgary is about half the cost of the other guys.
Out of curiosity how many meals were served on that flight? IIRC flights from Europe to Western North America are given 2 meals, once during take off and another prior to landing. If the first meal was delayed by 5 hours, and the length of the flights is 8 hours, I would find it hard to believe that they would serve the second meal 2 hours later!
Safe Travels,
James
May 15, 2019, 8:58 am
#32
Join Date: Apr 2019
Location: Copenhagen
Programs: skyteam
Posts: 578
5 hour delay in catering is pretty insane though. It's one thing if it was a gaff like forgetting to load catering on an outbound for a hub. It's an entirely different stories where you have all the tools necessary to provide service and only have to cater to 16 people and you end up taking 5 hours to complete the service. I have been on puddle hopper flights several times (and a few TPACs) and in economy have always received my meal within 2 hours of takeoff, even if there was some chop. And it's not like they had to cater Y either given WS doesn't provide meals on their flights to Y passengers! In addition, you would think that if it's your inaugural flight you would do everything to get things right. Something about leaving a good first impression. Perhaps there is some mitigating factors we're missing here like J pax getting access to the Concorde lounge at LGW, but failing that I would be surprised to go unfed on such a long haul flight.
Out of curiosity how many meals were served on that flight? IIRC flights from Europe to Western North America are given 2 meals, once during take off and another prior to landing. If the first meal was delayed by 5 hours, and the length of the flights is 8 hours, I would find it hard to believe that they would serve the second meal 2 hours later!
Safe Travels,
James
Out of curiosity how many meals were served on that flight? IIRC flights from Europe to Western North America are given 2 meals, once during take off and another prior to landing. If the first meal was delayed by 5 hours, and the length of the flights is 8 hours, I would find it hard to believe that they would serve the second meal 2 hours later!
Safe Travels,
James
Last edited by cirrusdragoon; May 15, 2019 at 10:49 am
May 15, 2019, 11:24 am
#34
Join Date: Apr 2005
Posts: 96
hardly dine on demand when you order a meal and get served 5 hours later. it's like video on demand but wait 5 hours for it to start from moment you press play
May 18, 2019, 1:55 am
#35
Original Poster
Join Date: Nov 2017
Posts: 3,359
Another day, another video review this time from Sam Chui:
One thing to keep in mind was that his trip was sponsored by WS so his in-flight experience will likely not be the same as what Joe business traveller gets on WS. Hence, take what he's saying with a pinch of salt.
While that may be true for the 787 service, it's not true for their transatlantic service on their 767s or 737s nonstops from cities like YYZ, YHZ and YVR. Perhaps this will change once WS accepts more 787s but it will be some time before WS catches up to the service standards of AC.
-James
One thing to keep in mind was that his trip was sponsored by WS so his in-flight experience will likely not be the same as what Joe business traveller gets on WS. Hence, take what he's saying with a pinch of salt.
-James
May 18, 2019, 4:38 pm
#36
Join Date: Apr 2019
Location: Copenhagen
Programs: skyteam
Posts: 578
Another day, another video review this time from Sam Chui:
https://www.youtube.com/watch?v=C9GJSsHzO78
One thing to keep in mind was that his trip was sponsored by WS so his in-flight experience will likely not be the same as what Joe business traveller gets on WS. Hence, take what he's saying with a pinch of salt.
While that may be true for the 787 service, it's not true for their transatlantic service on their 767s or 737s nonstops from cities like YYZ, YHZ and YVR. Perhaps this will change once WS accepts more 787s but it will be some time before WS catches up to the service standards of AC.
-James
https://www.youtube.com/watch?v=C9GJSsHzO78
One thing to keep in mind was that his trip was sponsored by WS so his in-flight experience will likely not be the same as what Joe business traveller gets on WS. Hence, take what he's saying with a pinch of salt.
While that may be true for the 787 service, it's not true for their transatlantic service on their 767s or 737s nonstops from cities like YYZ, YHZ and YVR. Perhaps this will change once WS accepts more 787s but it will be some time before WS catches up to the service standards of AC.
-James
May 20, 2019, 1:01 pm
#37
Join Date: Apr 2016
Posts: 616
But only on flights overseas, domestic 787 service doesn't include a complementary meal for Economy passengers
May 27, 2019, 7:50 am
#40
Join Date: Aug 2002
Location: PDX/LHR
Posts: 263
Arrived earlier today at LGW on WS1 from YYC. Business class was staffed with three FAs, not the two it seems the early days of this flight had. I can't speak to how long dinner took to be served, as I went straight to sleep. Breakfast was served about 90 minutes out of Gatwick and all seemed pretty efficient. I prefer the WS seat to the current BA offering, so would not hesitate to take this flight again.
May 27, 2019, 8:33 am
#41
Join Date: May 2006
Posts: 980
J cabin is staffed with three FAs for international flights due to the increased workload associated with the dine on demand service. On domestic flights, the J cabin meal offerings/service flow is identical to the W cabin (ie: not on demand) and therefore only requires two FAs.
Jun 24, 2019, 7:02 pm
#42
Join Date: Oct 1999
Location: New York
Posts: 7,347
I have just posted my review.
WestJet’s Boeing 787-9 Transatlantic [LGW-YYC] Business Class Experience
I really gives WestJet an A for effort, and the highlight is still the crews, who cannot be better.
For those who are worried about meal serving times, they have three F/As in J now, so the lunch service was completed within first two hours.
To me, it is still a "work in progress"! The Gatwick ground experience and lounge are frankly disappointing.
However, it is a promising product!
Carfield
WestJet’s Boeing 787-9 Transatlantic [LGW-YYC] Business Class Experience
I really gives WestJet an A for effort, and the highlight is still the crews, who cannot be better.
For those who are worried about meal serving times, they have three F/As in J now, so the lunch service was completed within first two hours.
To me, it is still a "work in progress"! The Gatwick ground experience and lounge are frankly disappointing.
However, it is a promising product!
Carfield
Jun 30, 2019, 12:27 pm
#43
Join Date: Mar 2015
Location: SEA
Programs: AS MVP , Delta Gold Medallion, "Credit Card" status for various hotels
Posts: 672
I just flew yyc-dub in business - was very impressed with the service, plating, food quality, and seat. Meal service took approximately 3hrs15min. There was only a gap of about two and a half hours between dinner and breakfast. I skipped breakfast and had no problems sleeping through the service.
Overall, I was pleased with the flight. If they could reduce the amount of time it takes to serve dinner, it would be nearly perfect.
Overall, I was pleased with the flight. If they could reduce the amount of time it takes to serve dinner, it would be nearly perfect.
Jul 1, 2019, 4:14 pm
#44
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Jul 1, 2019, 5:26 pm
#45
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893