WS New 787 J Class Review

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Old May 15, 19, 2:41 am
  #31  
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Originally Posted by HangTen View Post
News flash gang:

It took WJ about 4 weeks to get its ducks in a row, service wise, when it launched in 96.

Did you really expect WJ to roll out of the gate with a new product with perfection?

Give it a few weeks folks.

Besides, their price for a lie flat across the Atlantic from Calgary is about half the cost of the other guys.

5 hour delay in catering is pretty insane though. It's one thing if it was a gaff like forgetting to load catering on an outbound for a hub. It's an entirely different stories where you have all the tools necessary to provide service and only have to cater to 16 people and you end up taking 5 hours to complete the service. I have been on puddle hopper flights several times (and a few TPACs) and in economy have always received my meal within 2 hours of takeoff, even if there was some chop. And it's not like they had to cater Y either given WS doesn't provide meals on their flights to Y passengers! In addition, you would think that if it's your inaugural flight you would do everything to get things right. Something about leaving a good first impression. Perhaps there is some mitigating factors we're missing here like J pax getting access to the Concorde lounge at LGW, but failing that I would be surprised to go unfed on such a long haul flight.

Out of curiosity how many meals were served on that flight? IIRC flights from Europe to Western North America are given 2 meals, once during take off and another prior to landing. If the first meal was delayed by 5 hours, and the length of the flights is 8 hours, I would find it hard to believe that they would serve the second meal 2 hours later!

Safe Travels,

James
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Old May 15, 19, 8:58 am
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Originally Posted by j2simpso View Post
5 hour delay in catering is pretty insane though. It's one thing if it was a gaff like forgetting to load catering on an outbound for a hub. It's an entirely different stories where you have all the tools necessary to provide service and only have to cater to 16 people and you end up taking 5 hours to complete the service. I have been on puddle hopper flights several times (and a few TPACs) and in economy have always received my meal within 2 hours of takeoff, even if there was some chop. And it's not like they had to cater Y either given WS doesn't provide meals on their flights to Y passengers! In addition, you would think that if it's your inaugural flight you would do everything to get things right. Something about leaving a good first impression. Perhaps there is some mitigating factors we're missing here like J pax getting access to the Concorde lounge at LGW, but failing that I would be surprised to go unfed on such a long haul flight.

Out of curiosity how many meals were served on that flight? IIRC flights from Europe to Western North America are given 2 meals, once during take off and another prior to landing. If the first meal was delayed by 5 hours, and the length of the flights is 8 hours, I would find it hard to believe that they would serve the second meal 2 hours later!

Safe Travels,

James
Mr James, they do in fact offer complimentary meals in all cabins on the 787. And the dining experience in the business cabin is dine on demand, not everyone dines at the same time.

Last edited by cirrusdragoon; May 15, 19 at 10:49 am
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Old May 15, 19, 10:47 am
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Originally Posted by cirrusdragoon View Post


Mr James, they do in fact offer complimentary meals in all cabins on the 787. And the dining experience [in J cabin] is dine on demand, not everyone dines at the same time.
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Old May 15, 19, 11:24 am
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Originally Posted by cirrusdragoon View Post


Mr James, they do in fact offer complimentary meals in all cabins on the 787. And the dining experience in the business cabin is dine on demand, not everyone dines at the same time.
hardly dine on demand when you order a meal and get served 5 hours later. it's like video on demand but wait 5 hours for it to start from moment you press play
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Old Yesterday, 1:55 am
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Another day, another video review this time from Sam Chui:


One thing to keep in mind was that his trip was sponsored by WS so his in-flight experience will likely not be the same as what Joe business traveller gets on WS. Hence, take what he's saying with a pinch of salt.

Originally Posted by cirrusdragoon View Post
Mr James, they do in fact offer complimentary meals in all cabins on the 787. And the dining experience in the business cabin is dine on demand, not everyone dines at the same time.
While that may be true for the 787 service, it's not true for their transatlantic service on their 767s or 737s nonstops from cities like YYZ, YHZ and YVR. Perhaps this will change once WS accepts more 787s but it will be some time before WS catches up to the service standards of AC.

-James
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Old Yesterday, 4:38 pm
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Originally Posted by j2simpso View Post
Another day, another video review this time from Sam Chui:

https://www.youtube.com/watch?v=C9GJSsHzO78

One thing to keep in mind was that his trip was sponsored by WS so his in-flight experience will likely not be the same as what Joe business traveller gets on WS. Hence, take what he's saying with a pinch of salt.



While that may be true for the 787 service, it's not true for their transatlantic service on their 767s or 737s nonstops from cities like YYZ, YHZ and YVR. Perhaps this will change once WS accepts more 787s but it will be some time before WS catches up to the service standards of AC.

-James
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