WS New 787 J Class Review
Apr 14, 19, 1:10 am
#1
Original Poster
Join Date: Nov 2017
Programs: United Gold, BA Exec Club, Via Rail
Posts: 2,750
WS New 787 J Class Review
Spotted this earlier today and thought I'd share since it provides a pretty decent in-flight video review of the new J service on the 787:
-James
-James
Apr 14, 19, 1:55 am
#2
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, WS Gold, Marriott Silver
Posts: 6,962
Two new reviews today, one here and one on Copa both just YouTube videos and this one 20 minutes long. Can you not post a few lines of the basics? Good, bad, service, food etc. Not everyone wants to watch long videos to just get the gist of something.
Are people wanting to monetize them?
James, this isn’t even your own video?
Are people wanting to monetize them?
James, this isn’t even your own video?
Apr 14, 19, 10:22 am
#3
Join Date: Nov 2014
Posts: 30
Originally Posted by ricktoronto
Two new reviews today, one here and one on Copa both just YouTube videos and this one 20 minutes long. Can you not post a few lines of the basics? Good, bad, service, food etc. Not everyone wants to watch long videos to just get the gist of something.
Are people wanting to monetize them?
James, this isn’t even your own video?
Are people wanting to monetize them?
James, this isn’t even your own video?
Apr 14, 19, 12:42 pm
#4
Join Date: Jan 2005
Location: The World
Posts: 791
Love the video review!
(This guy does from great material for aviation nerds.)
(This guy does from great material for aviation nerds.)
Apr 14, 19, 11:22 pm
#5
Original Poster
Join Date: Nov 2017
Programs: United Gold, BA Exec Club, Via Rail
Posts: 2,750
Couple more video TripReports for those who hate reading words on screens:
It's about time we're starting to see Trip Reports about the actual product so that we can determine whether it makes sense to pay the couple extra quids to fly in J.
Safe Travels,
James
It's about time we're starting to see Trip Reports about the actual product so that we can determine whether it makes sense to pay the couple extra quids to fly in J.
Safe Travels,
James
Apr 30, 19, 3:24 pm
#6
Original Poster
Join Date: Nov 2017
Programs: United Gold, BA Exec Club, Via Rail
Posts: 2,750
Another day, another trip report - this time from someone who is a prolific TripReporter:
-James
-James
May 1, 19, 2:08 am
#7
Join Date: Feb 2013
Location: Never home.
Posts: 2,950
5 hours to serve 16 J class passengers lunch has got to be some kind of world record.
May 1, 19, 3:35 am
#8
Join Date: Apr 2016
Location: YHZ/YQM
Programs: none
Posts: 1,218
Originally Posted by winnipegrev
5 hours to serve 16 J class passengers lunch has got to be some kind of world record.
May 1, 19, 5:34 am
#9
Join Date: May 2006
Posts: 583
It is dine on demand. So they are likely juggling 16 different meal times/different courses. And likely only had classroom practice at most because the dine on demand is exclusive to the international routes and not domestic. I’m sure they did the best they could! Cut them some slack in the beginning eh?
May 1, 19, 7:51 am
#10
Join Date: Nov 2014
Posts: 30
Originally Posted by YYCguy
It is dine on demand. So they are likely juggling 16 different meal times/different courses. And likely only had classroom practice at most because the dine on demand is exclusive to the international routes and not domestic. I’m sure they did the best they could! Cut them some slack in the beginning eh?
May 1, 19, 7:56 am
#11
Join Date: Feb 2013
Location: Never home.
Posts: 2,950
Originally Posted by YYCguy
It is dine on demand. So they are likely juggling 16 different meal times/different courses. And likely only had classroom practice at most because the dine on demand is exclusive to the international routes and not domestic. I’m sure they did the best they could! Cut them some slack in the beginning eh?
5 hours is nothing short of shameful.
WestJet should have been doing on demand training domestically then, not treating these J pax as paying guinea pigs. But I doubt dine on demand is the issue - it seems almost everyone wanted to eat at the same time after takeoff. FAs are known to prefer this as it is easier. It couldn't have been a matter of waiting for the oven to finish in a matter of unfortunately staggered orders etc.
May 1, 19, 8:47 am
#12
Join Date: Jul 2014
Location: YVR
Programs: WS Plat., AS Gold, Winner "Misanthropes to Watch" (1984)
Posts: 624
If it takes that long to get served dinner, the best advice would be to pack a lunch to take on board to tide you over while you wait for meal service.
May 1, 19, 8:00 pm
#13
Join Date: Mar 2005
Location: YVR
Programs: HH Gold, Hyatt Diamond, Marriott Gold, National EE, Sixt Platinum, Hertz PC
Posts: 1,325
Originally Posted by Frequentlander
If it takes that long to get served dinner, the best advice would be to pack a lunch to take on board to tide you over while you wait for meal service.
If you need a snack, you can always visit the 'Social Area'.
Ron.
May 2, 19, 9:39 am
#14
Join Date: Jul 2001
Location: YYC
Programs: AC Basic, UA MP Gold, Marriott Gold Elite, SPG Gold, Amex Platinum
Posts: 2,977
Here is Ben Schlappig's review of WestJet Business Class product...
https://onemileatatime.com/westjet-7...zing,%20But...
Coles Notes version:
The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. The crew was also very friendly.
The one glaring problem is the pace of service. I suspect that over time that’s something they’ll be able to work out, because I’ve never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed.
WestJet, your business class is so close to being one of the best transatlantic business class products out there. So kudos for that, but work out the issues, please!
https://onemileatatime.com/westjet-7...zing,%20But...
Coles Notes version:
WestJet 787 business class bottom line
WestJet’s 787 business class has so much potential. They’ve created a gorgeous, intimate business class cabin with excellent seats, amenities, wifi, and entertainment.The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. The crew was also very friendly.
The one glaring problem is the pace of service. I suspect that over time that’s something they’ll be able to work out, because I’ve never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed.
WestJet, your business class is so close to being one of the best transatlantic business class products out there. So kudos for that, but work out the issues, please!
May 2, 19, 9:17 pm
#15
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, SPG Gold, AMEX Plat
Posts: 1,093
Originally Posted by WR Cage
Here is Ben Schlappig's review of WestJet Business Class product...
....
Coles Notes version:
....
Coles Notes version:
The the author/passanger asked for the meal as soon after takeoff as possible, and ended up with:
- "My meal order was taken 40min after takeoff
- I was served my first drink 1hr25min after takeoff
- My table was set 2hr40min after takeoff
- My appetizer was served 3hr after takeoff
- My main was served 3hr20min after takeoff
- My dessert was served 3hr40min after takeoff"
