New Credit Card Details (Comenity Capital Bank)
Jan 9, 2017, 1:19 pm
#571
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
Spend met / paid off / AF paid now waiting for the statement to close and points to post
Jan 9, 2017, 1:20 pm
#572
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
http://www.flyertalk.com/forum/alask...-new-post.html
Jan 17, 2017, 8:40 pm
#573
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
Has anybody cancelled their account recently? I cancelled mine as the AF is coming up next week and there is no point in keeping the card. The account still shows the full credit line available which is strange. With other card issuers when the card is closed, they immediately zero out the available credit. Is this a multi day/week process or is another call in order to be sure it is actually cancelled?
Jan 18, 2017, 11:25 am
#574
Join Date: Jul 1999
Posts: 196
Has anybody cancelled their account recently? I cancelled mine as the AF is coming up next week and there is no point in keeping the card. The account still shows the full credit line available which is strange. With other card issuers when the card is closed, they immediately zero out the available credit. Is this a multi day/week process or is another call in order to be sure it is actually cancelled?
Jan 18, 2017, 1:03 pm
#575
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
I called them again and they claim the account is closed but they could not explain why the full credit line still shows as available. Still seems odd to me. Why would you close an account and yet leave the credit line?
Jan 18, 2017, 9:29 pm
#577
Join Date: Aug 2012
Posts: 6,752
They do this to accord you time to update your recurring payments and in case you forget one or two. It's more of a measure to avoid liability, in case you forget to update a very important creditor/service provider.
Jan 25, 2017, 9:30 am
#578
Join Date: May 2007
Location: Dallas, TX
Programs: WN A-list Preferred and CP, AA EXP, Hilton Diamond, RIP Kimpton
Posts: 853
For those that have paid their annual fee recently, did you receive your code for $150 off a companion ticket? I paid my fee in November and the last two years had received the code by early January but this year nothing.
Jan 25, 2017, 11:13 am
#579
Join Date: Jan 2011
Location: West Hollywood
Programs: Hyatt Globalist, Hilton Diamond, Alaska MVP, Delta Gold, AA Gold
Posts: 173
I paid my AF in July and still haven't gotten a code. Although to be honest, I only realized this when I saw your post...
Jan 25, 2017, 12:30 pm
#580
Join Date: May 2011
Programs: AA EXP, DL Plat, VX Gold, VS Gold, HHonors Gold; SPG Gold; Marriott Gold
Posts: 238
I just cancelled my premium card as my AF due this month - no option provided to waive annual fee but admittedly I have spent very little on the card in 2016.
I think Comenity is probably dealing with the card shutting down or transferring very soon, so may have a very limited retention strategy given they don't have an alternative co-brand card to flip users on to.
I think Comenity is probably dealing with the card shutting down or transferring very soon, so may have a very limited retention strategy given they don't have an alternative co-brand card to flip users on to.
Jan 25, 2017, 2:01 pm
#581
Join Date: May 2007
Location: Dallas, TX
Programs: WN A-list Preferred and CP, AA EXP, Hilton Diamond, RIP Kimpton
Posts: 853
and I only remembered it when I went to buy a ticket for my wife that was $156. I had that "hey wait a minute..." thought. I guess it's worth a phone call.
Jan 28, 2017, 4:58 pm
#583
Join Date: Jul 1999
Posts: 196
It's an easy cancellation in that I've never received a retention offer. In my experience, that's Comenity's SOP, not a sign that something is up.
Jan 29, 2017, 6:35 am
#584
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
My guess is this. It's standard practice for some CC companies to keep the CL open for a period of time after an account has been cancelled or closed. Though your account is closed and any new charges declined, recurring bill payments may be approved for the next 30/60 days.
They do this to accord you time to update your recurring payments and in case you forget one or two. It's more of a measure to avoid liability, in case you forget to update a very important creditor/service provider.
They do this to accord you time to update your recurring payments and in case you forget one or two. It's more of a measure to avoid liability, in case you forget to update a very important creditor/service provider.
Jan 29, 2017, 9:50 am
#585
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,631