BAflyer90

I'm a UK CItizen with Global Entry, so no GE card was issued.

I recently flew from Toronto to the US, but wasn't allowed into the Global Entry line due to not having the GE card to show the person allowing people into the line. I explained I wasn't issued a card, but I still wasn't allowed access.

I was able to use the GE kiosk after waiting in the standard immigration line, but didn't get the "front of the line" privilege.

Not the end of the world but is this standard practice at all Canadian airports, to check for the GE card? The GE website suggests that the card is really only for land crossings.

I'll be be making another trip from YYZ to the US in the near future and wondering if it'll be the same situation again.

sambagrrl07

It's happened to me at both YYZ and YUL, and I think at YVR as well. I've now taken to carrying the GE card with me.

aidy

We, a Brits, dont get issued GE cards this is the issue.

However i regularly travel through YYZ and YWG, what i do is take a printout of my GE status from GOES and show that to the the guard checking the queue, they are hesitant but they always let me though.

BAflyer90

Great idea, I'll try that this week and report back!

Lost

If I remember correctly from the last time I was through YYZ, the line guards were either airport employees or airport contractors and not CBP officers.

You might call the relevant CBP preclearance sites (scroll down) to see if they can help educate the airport personnel that the GE card is not required for air travel.

BAflyer90

No luck today with the printout unfortunately.

There were two women guarding the line, the first one was about to let me in after some deliberation (given my explanation of having no card) but the other woman overheard what was going on and came over to lay down the law: no card, no entry.

Actually the first woman started to argue my case with her colleague "but he doesn't get issued a card?" but the other one had made her decision and just reiterated: no card, no entry. Basically "not my problem" !

As mentioned above these people do seem to be airport employees rather than CBP. I might try calling the preclearance center next week to see if I can get an official answer from CBP regarding the situation.

aidy

Weird I've never been stopped. I'm going through YWG, however domestic, but I'll head through the Nexus line tomorrow and see what happens

Lost

The airport's Twitter (@TorontoPearson) looks to be very active, so you might also send them a message if you have that in addition to calling CBP. Squeaky wheel gets the grease.

From the CBP GE FAQ:

reclusive46

are you trying to access the nexus security line? As they are usually ok for you to go through normal security and then go to the kiosks after.

Moderator2

Please continue to follow this subject in the legacy thread at the Flyertalk Travel Security board:

http://www.flyertalk.com/forum/trust...-required.html