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Current US passport wait? (Merged Threads)

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Old Mar 1, 2022, 6:35 am
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Last edit by: CKDGM
Passport Agency Appointments (same day expedited service)
Appointments for same-day expedited service often go quickly. It is best that you schedule your appointment with the passport agency exactly 14 days before your trip. You will want to call the passport number before the center opens at 8am EST as they will have just opened up one day (14 days out) of appointments at all agencies. Appointment times start at 8am. It is important that you have enough buffer in your travel schedule. For example, if you make an appointment for a new passport at 11am and your time of travel is at 2pm, there will not be enough time for you to get your passport. If you book the 8am slot you may have to wait until the end of the business day to get your new passport or it may only be a few hours.

You will want to have your date of travel, time of travel, your flight itinerary number, name of destination, full name of applicant, and applicant's birth city, and the zip code of where you live (to help them find the closest available center with open slots). Use the following steps to increase your chances of success to booking an appointment as they can go very quickly:
  1. 14 days before your trip, you need to schedule an appointment with the passport agency.
  2. At 7:55 am call the passport number 877-487-2778 (This have to be exactly 14 days before your plane ticket or less. If less, it will get harder to find an appointment)
  3. Click 1 (For English)
  4. Click 2 (New Passport)
  5. Continue to Click 7 to repeat, and keep doing this while watching your watch or using Time.gov to get the exact time down to the second.
  6. When your it hits exactly 8:00 am Click 2 (for traveling within 14 days option)
  7. There will be a delay of 3-4 second and you will wait for the next available agent. If you are very lucky, you will be put straight through to an agent. You may be waiting few minutes or maybe as long as 15-20 minutes.
  8. If you did not click 1 exactly at 8 am, you may have to wait for more than an hour and half
After the appointment slot has been reserved you will be provided with a unique identifier code and reservation number. These details will also be emailed to you.

Credit: chgoeditor

Known office locator numbers (not complete)
Note: The office code (first two digits of your application locator number returned by Passport Status) is the office reviewing your documents and approving your application. It isn't necessarily the address you mailed the forms to (always Irving or Philadelphia for renewals) nor the facility where the book is physically printed and mailed (often Tucson or Hot Springs).

10: Boston
11: NYC
12: Honolulu
14: Stamford, CT
15: Portsmouth, NH
17: Aurora, CO
18: Chicago
19: Washington, DC
20-29: Portsmouth, NH
34-39: Charleston
40-42: New Orleans, LA
45: Portsmouth, NH
50: Los Angeles, CA
51: Miami
53: Seattle
54: Minneapolis
55: Dallas
56: Detroit
57: San Francisco
58: Philadelphia, PA
61-64: Tucson
65: Hot Springs, AR
67: San Juan, PR
68: Portsmouth, NH
69: Portsmouth, NH
71: US embassies/consulates abroad (possibly Portsmouth, NH)
74: Atlanta
75: St Albans, VT
76: San Diego, CA
77: Buffalo, NY
78: El Paso, TX
79: Houston, TX
80: Special Issuance Agency ("Issues diplomatic, official, service, and no-fee regular passports, and facilitates visa processing for those traveling on behalf of the U.S. government.")
95: Online

A list of agencies and their locator numbers is listed on this page under the heading, "List of passport agencies and centers with locator numbers."

H/T Nayef, txviking, and various individual posts both here and on Reddit. If you have a locator not in the above list, check the return address agency name or postmark/ZIP on your returned citizenship docs, or passport card if you applied for one, which may be the processing office, although the address itself is likely to be a PO Box in Sterling, VA in all cases (which appears to be a lockbox location that processes mail for all locations). The passport books are printed in fewer locations, often Hot Springs and Tucson, and may not correspond to the agency where the processing steps occurred. If it doesnt match the list above, please add or correct.
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Old Apr 15, 2021 | 5:10 pm
  #1141  
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As careful readers of this thread may have already figured out, the Irving, Texas, processing center seems to have returned to normal:

3/12/21: Mailed application by certified mail; did not pay to expedite
3/18/21: Application received (six days for an intra-Metroplex letter!)
3/19/21: Check cashed
4/13/21: Approved
4/15/21: New passport received

That's 34 days, less than five weeks, which is back to normal. I deliberately didn't expedite so as to avoid the Philadelphia processing center. I did, however, pay Walgreens $15 for a passport photo -- wasted money, I know. I also renewed early so as to avoid any "back to traveling" rush that might happen since my old passport was on its last couple of years anyway and since, conversely, a "no international travel" time like now is a good time to renew.

But, unfortunately, I've suffered the same fate as Kale73: my Global Entry personal information page won't accept the new passport number; all I get when I punch the "Save" button is an automated popup that says I have to visit an enrollment center in person. And, no, I most assuredly did NOT change my name! Did waiting a few days and trying again help your situation, Kale73, or am I just stuck with having to make an extra trip to DFW? Seems pretty pointless.

Hope this helps someone. And, Kale73, please let me know if you have any advice.
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Old Apr 15, 2021 | 6:00 pm
  #1142  
 
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Originally Posted by FallenPlat
As careful readers of this thread may have already figured out, the Irving, Texas, processing center seems to have returned to normal:

3/12/21: Mailed application by certified mail; did not pay to expedite
3/18/21: Application received (six days for an intra-Metroplex letter!)
3/19/21: Check cashed
4/13/21: Approved
4/15/21: New passport received

That's 34 days, less than five weeks, which is back to normal. I deliberately didn't expedite so as to avoid the Philadelphia processing center. I did, however, pay Walgreens $15 for a passport photo -- wasted money, I know. I also renewed early so as to avoid any "back to traveling" rush that might happen since my old passport was on its last couple of years anyway and since, conversely, a "no international travel" time like now is a good time to renew.

But, unfortunately, I've suffered the same fate as Kale73: my Global Entry personal information page won't accept the new passport number; all I get when I punch the "Save" button is an automated popup that says I have to visit an enrollment center in person. And, no, I most assuredly did NOT change my name! Did waiting a few days and trying again help your situation, Kale73, or am I just stuck with having to make an extra trip to DFW? Seems pretty pointless.

Hope this helps someone. And, Kale73, please let me know if you have any advice.
speak for yourself, my renewal application along with that of my wife has been sitting at the Irving texas mailing center for almost 4 weeks waiting to get into the system, you might have been lucky but operations are far from getting back to normal
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Old Apr 15, 2021 | 6:02 pm
  #1143  
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Originally Posted by FallenPlat
As careful readers of this thread may have already figured out, the Irving, Texas, processing center seems to have returned to normal:

3/12/21: Mailed application by certified mail; did not pay to expedite
3/18/21: Application received (six days for an intra-Metroplex letter!)
3/19/21: Check cashed
4/13/21: Approved
4/15/21: New passport received

That's 34 days, less than five weeks, which is back to normal. I deliberately didn't expedite so as to avoid the Philadelphia processing center. I did, however, pay Walgreens $15 for a passport photo -- wasted money, I know. I also renewed early so as to avoid any "back to traveling" rush that might happen since my old passport was on its last couple of years anyway and since, conversely, a "no international travel" time like now is a good time to renew.

But, unfortunately, I've suffered the same fate as Kale73: my Global Entry personal information page won't accept the new passport number; all I get when I punch the "Save" button is an automated popup that says I have to visit an enrollment center in person. And, no, I most assuredly did NOT change my name! Did waiting a few days and trying again help your situation, Kale73, or am I just stuck with having to make an extra trip to DFW? Seems pretty pointless.

Hope this helps someone. And, Kale73, please let me know if you have any advice.
My GE profile similarly didnt take it right away. But I tried it again a week or so later and it worked
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Old Apr 15, 2021 | 8:19 pm
  #1144  
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Originally Posted by FallenPlat
As careful readers of this thread may have already figured out, the Irving, Texas, processing center seems to have returned to normal:

3/12/21: Mailed application by certified mail; did not pay to expedite
3/18/21: Application received (six days for an intra-Metroplex letter!)
3/19/21: Check cashed
4/13/21: Approved
4/15/21: New passport received

That's 34 days, less than five weeks, which is back to normal. I deliberately didn't expedite so as to avoid the Philadelphia processing center. I did, however, pay Walgreens $15 for a passport photo -- wasted money, I know. I also renewed early so as to avoid any "back to traveling" rush that might happen since my old passport was on its last couple of years anyway and since, conversely, a "no international travel" time like now is a good time to renew.

But, unfortunately, I've suffered the same fate as Kale73: my Global Entry personal information page won't accept the new passport number; all I get when I punch the "Save" button is an automated popup that says I have to visit an enrollment center in person. And, no, I most assuredly did NOT change my name! Did waiting a few days and trying again help your situation, Kale73, or am I just stuck with having to make an extra trip to DFW? Seems pretty pointless.

Hope this helps someone. And, Kale73, please let me know if you have any advice.
Originally Posted by United747
My GE profile similarly didnt take it right away. But I tried it again a week or so later and it worked
+1

I'm in the same boat as FallenPlat re TTP not accepting a new passport. I'm thinking the back end system only updates once or twice per month (unbelievable, right?) and am simply trying once per day to make my passport update on the TTP website. I'll report back as to the number of days it takes from the date a passport is issued to the date that TTP website will accept that new passport number.
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Old Apr 16, 2021 | 9:44 am
  #1145  
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Thanks for the input. I had also suspected that the government's back-end data synchronization procedures might not be exactly real time. I'll keep trying to update the Global Entry information page as well and report back.

As for the passport application, it's possible that Certified Mail, as opposed to Priority Mail, may have helped since certification requires essentially immediate manual processing in the form of a "received" signature or rubber stamp together with mailing back the little green postcard.

And for most people, by the way, the best way of knowing the fate of an application is seeing when the check is cashed through an online banking application. Everything else comes close to being just (inaccurate) noise, or at least that's what I think.
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Old Apr 16, 2021 | 10:00 am
  #1146  
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Originally Posted by HkCaGu
Passport card renewal: Certified mail to Irving, TX went out on Mon 1/25, delivered on Mon 2/22 morning!
Got confirmation e-mail from [email protected] Wed 2/24 morning.
The check will be deducted from my bank account on Wed 2/24.
Passport card renewal update/correction:
Tue 1/26 First class certified mail sent from CA.
Mon 2/22 Delivered to Irving, TX, PO box
Wed 2/24 6am CST "In process" email from state.gov, estimate 10-12 weeks
Wed 2/24 $30 check cleared
Tue 4/06 7pm EDT "Approved" email from state.gov, estimate arrival Mon 4/12
Tue 4/06 11pm EDT "Mailed" email from state.gov, first class, 2 mailings
Sat 4/10 Passport card delivered, return address USG official mail, Portsmouth, NH 03801, no stamp, no postmark
Fri 4/16 Informed Delivery shows a mailing arriving today, return address DOS NPC, Sterling, VA, $0.51 frank says 4/12, ZIP 03801 (presumably old card)

Last edited by HkCaGu; Apr 16, 2021 at 10:04 am Reason: added check clearing date
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Old Apr 16, 2021 | 11:13 am
  #1147  
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Originally Posted by Steinbeck1211
speak for yourself, my renewal application along with that of my wife has been sitting at the Irving texas mailing center for almost 4 weeks waiting to get into the system, you might have been lucky but operations are far from getting back to normal
Same...this seems all very hit and miss
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Old Apr 17, 2021 | 1:35 pm
  #1148  
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Yet another minor passport application from me. This time I'd like speed so I requested all the possible improvements, speed-ups initially. We shall see how it fares.

April 17th.
Deposited expedited US passport application at USPS for a child with priority express mailing back and forth. The child doesn't have its federal name, i.e. SS identifier, so an additional paper attesting to this was also added. It was sent to Philadelphia.

I should add that it was not as straightforward as I thought to schedule a passport application appointment at a local post office for the next day. The local ones I checked were booked until Thursday next week at the earliest and I eventually, luckily found a slot in the suburbs not too far away. Unexpected obstacles all along the way!

I shall provide updates.

Last edited by crescatfloreat; Apr 18, 2021 at 7:24 am Reason: More information added
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Old Apr 19, 2021 | 10:40 am
  #1149  
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Originally Posted by FallenPlat
As careful readers of this thread may have already figured out, the Irving, Texas, processing center seems to have returned to normal:

3/12/21: Mailed application by certified mail; did not pay to expedite
3/18/21: Application received (six days for an intra-Metroplex letter!)
3/19/21: Check cashed
4/13/21: Approved
4/15/21: New passport received

That's 34 days, less than five weeks, which is back to normal. I deliberately didn't expedite so as to avoid the Philadelphia processing center. I did, however, pay Walgreens $15 for a passport photo -- wasted money, I know. I also renewed early so as to avoid any "back to traveling" rush that might happen since my old passport was on its last couple of years anyway and since, conversely, a "no international travel" time like now is a good time to renew.
Our check cashed date is 3/24. They actually got the paperwork in PA on 3/7 per USPS delivery confirmation and took their sweet time to get the application scanned. Based on the number of days, it took them 17 business days from check cashed to approved for you.

For us, today is business day number 18. Our approval came at 3 AM on 3/24 so techincally, its business day number 19 for us. Lets see.
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Old Apr 19, 2021 | 12:57 pm
  #1150  
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I'm getting super worried about my wife's passport renewal. We paid for expedited.

Mailed: 3/31/21
"Delivered" at Philly: 4/10/21

Today is 4/19/21 and still "Not Found" in the DOS status system. We have mandatory intl travel coming up on 6/1, and I'm starting to get nervous. Anyone know exactly when this thing is supposed to show up in the system? Is it 4-6wks from arriving at Philly, 4-6wks from mailing the application, or 4-6wks from "in process" in the system? Thanks much for the help!
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Old Apr 19, 2021 | 2:14 pm
  #1151  
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Originally Posted by b787bydesign
I'm getting super worried about my wife's passport renewal. We paid for expedited.

Mailed: 3/31/21
"Delivered" at Philly: 4/10/21

Today is 4/19/21 and still "Not Found" in the DOS status system. We have mandatory intl travel coming up on 6/1, and I'm starting to get nervous. Anyone know exactly when this thing is supposed to show up in the system? Is it 4-6wks from arriving at Philly, 4-6wks from mailing the application, or 4-6wks from "in process" in the system? Thanks much for the help!
Your questions are exactly why we have this thread.... it seems to vary greatly based upon to which processing location the application was sent. Some are being completely processed and returned in about 3 weeks while most others (like mine) are taking as much as 8 to 10 weeks. No way to know "exactly."
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Old Apr 19, 2021 | 3:33 pm
  #1152  
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Just got our acceptance email(s). Also, the Senator's office notified us before the passport status site updated. We got the Senator's office email before the official emails. But, we did not get the Approved email. We only got the Shipped emails with tracking information.

3/04/21: Mailed application by Priority mail; did not pay to expedite. Mailed from Charlotte, NC to Philadelphia, PA

3/07/21: Application received in Philadelphia, PA
3/24/21: Application Status shows up as "Processing" and Check cashed
4/19/21: Approved / Shipped Notification
x/xx/21: New passport received
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Old Apr 19, 2021 | 3:39 pm
  #1153  
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Originally Posted by dvpatel
Just got our acceptance email(s). Also, the Senator's office notified us before the passport status site updated. We got the Senator's office email before the official emails. But, we did not get the Approved email. We only got the Shipped emails with tracking information.

3/04/21: Mailed application by Priority mail; did not pay to expedite. Mailed from Charlotte, NC to Philadelphia, PA

3/07/21: Application received in Philadelphia, PA
3/24/21: Application Status shows up as "Processing" and Check cashed
4/19/21: Approved / Shipped Notification
x/xx/21: New passport received
When did you contact the Senator's office and which state are you in?
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Old Apr 19, 2021 | 6:38 pm
  #1154  
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Originally Posted by b787bydesign
When did you contact the Senator's office and which state are you in?
Contacted them on April 5 as an emergency came up. Sent them the authorization the same night. It took them till 4/8 to get back a status that we had requested routine service. By then, we were told to NOT fly as India was getting worse by the day. So, on 8th we told them we won't be expediting the request which they were willing to do if we gave them our credit card or we could call the passport agency and expedite and then we were to call the senator's office back.

We're in Charlotte, NC.
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Old Apr 19, 2021 | 9:36 pm
  #1155  
lhc
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Just got our acceptance email today, in total it took about 7 weeks (assuming the return priority mail is on time).
Passport book renewal, regular processing, didn't go through any special contact channels after mailing:

3/06/21 - Mailed from CT (USPS Priority Mail) to Philadelphia, PA processing center
4/05/21 - Got email notification from State Dept for "in-process"
4/06/21 - Check cashed
4/19/21 - Got email notification for "approved", second email ~2 hours later for "shipped" with tracking number
4/25/21 - Estimated delivery date
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