Contacted them on April 5 as an emergency came up. Sent them the authorization the same night. It took them till 4/8 to get back a status that we had requested routine service. By then, we were told to NOT fly as India was getting worse by the day. So, on 8th we told them we won't be expediting the request which they were willing to do if we gave them our credit card or we could call the passport agency and expedite and then we were to call the senator's office back.

We're in Charlotte, NC.