Charged $237.70 for extra seat to store duty free bag
Jan 18, 2010, 1:07 pm
#61
Join Date: Sep 2007
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I can only comment from RAH companies we had 12 last year.
Jan 18, 2010, 1:09 pm
#62
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
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There are two problems I have with this situation:
1) Forcing a passenger to pay for a seat for a bag, regardless of what type of bag, the size of bag, the contents of the bag, etc.
2) Not enforcing the 2 carry-on items per passenger limit, which was outlined by the OP
Yes, send an e-mail to customer service about this issue and request a refund minus the cost to check the bag you could have checked at the gate when offered.
1) Forcing a passenger to pay for a seat for a bag, regardless of what type of bag, the size of bag, the contents of the bag, etc.
2) Not enforcing the 2 carry-on items per passenger limit, which was outlined by the OP
Yes, send an e-mail to customer service about this issue and request a refund minus the cost to check the bag you could have checked at the gate when offered.
Jan 18, 2010, 1:11 pm
#63
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
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Actually it is the F/A's job just like the G/A to screen for baggage and yes it is their job to tell you to consolidate.
Jan 18, 2010, 1:11 pm
#64
Join Date: Sep 2006
Location: PHL
Programs: Former long-time US GP; now AA dirt
Posts: 4,904
Jan 18, 2010, 1:13 pm
#65
Join Date: Sep 2006
Location: PHL
Programs: Former long-time US GP; now AA dirt
Posts: 4,904
Jan 18, 2010, 1:14 pm
#66
Join Date: Mar 2007
Programs: US Platinum, Marriott Platinum, Hertz 5-Star
Posts: 923
I have worked for companies where our products and services were not the best in our respective...instead of telling us how great we are, making up excuses, blaming others and etc...we went out made our products and services better.
The Upper Class lounge for Virgin Atlantic at LHR is awesome IMHO. Name me a US Airways lounge (not one that is operated by a Star Alliance member) that has a music room, a reading library, a grill that you can order food to be cooked for you, a salon where you can get a haircut and etc?
How about getting a upper back massage or facial on the plane (Upper Class - Virign Atlantic).
How about true-flat beds? The international airlines started to install true-flat beds in their planes back in 2000-2001. It is my understanding that US Airways rolled out their true-flat beds in November 2009 and they have only one plane in their fleet with true-flat beds.
There are IFEs in coach on most of your domestic competitors. You don't even have IFEs in First Class on domestic flights, flights to Canada and Mexico.
I have flown on four Asia-based airlines (all flights under 3 hours) in their respective countries where they served a meal (NOT a snack and NOT for extra $$$) in coach. On Cathay Pacific flight (2.5 hours) between HKG and PVG, they served a hot meal in coach...the types of meals that I remembered receiving when I started to fly back in the mid-80s.
The real issue is that US Airways is NOT customer-centric nor do they want to be customer-centric.
Jan 18, 2010, 1:17 pm
#67
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
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Pre aquisitions Republic Airways Holdings. Including Republic, Shuttle America and Chautauqua. All 12 were for F/A's for the 2 bag policy and in conjunction with the codeshare airlines gate representative. I can tell you only 1 of those was a US Airways flight.
Jan 18, 2010, 1:21 pm
#68
Join Date: Sep 2006
Location: PHL
Programs: Former long-time US GP; now AA dirt
Posts: 4,904
Did the employees have to pay the $10,000 each? Or did the airlines pay the fines?
Jan 18, 2010, 1:26 pm
#69
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,380
I was not referring to international flights operated by US because your First Class and Business Class products and services are sub-par to your competitors especially international-based airlines like Singapore, LH, OZ, British Airways, Virgin Atlantic, Cathay Pacific and etc.
Originally Posted by dictionary.com
better –noun
13. that which has greater excellence or is preferable or wiser:the better of two choices.
13. that which has greater excellence or is preferable or wiser:the better of two choices.
Jan 18, 2010, 1:27 pm
#70
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
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Jan 18, 2010, 1:34 pm
#71
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
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No I was actually refering to how the airlines handle thing not the product itself. When the singapore airlines agent took my tickets and ripped them up and then threw them in my face I don't think it matters what their product is like. When the Qatar Airways agent spit on my because she thought as she said "a dam jew" yeah thats real customer service. Both flights were horrible as the sentiment just continued on both flights. I have been treated better on Mesa flights...
Jan 18, 2010, 1:36 pm
#72
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
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Jan 18, 2010, 1:40 pm
#73
Join Date: Sep 2006
Location: PHL
Programs: Former long-time US GP; now AA dirt
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That's interesting. You previously wrote: "Perhaps you should read the rules and write out a check for $10,000 for the fine that agent is going to face when he gets caught allowing more than 2 bags." Now you've written something different.
If you're going to be a sticker for the rules, please be consistent.
Jan 18, 2010, 1:43 pm
#74
Join Date: Sep 2006
Location: PHL
Programs: Former long-time US GP; now AA dirt
Posts: 4,904
What I don't understand is how the GA's making the OP pay for an extra seat prevented the carry-on rule from being broken.
Unless the OP suddenly had his clone appear at the gate alongside himself, nothing changed; the OP was still one passenger with too many carry-ons. Buying an extra seat does not equal a second passenger; that's why the OP would not get extra miles to his DM account for buying the extra seat.
Can somebody please explain this to me?
Unless the OP suddenly had his clone appear at the gate alongside himself, nothing changed; the OP was still one passenger with too many carry-ons. Buying an extra seat does not equal a second passenger; that's why the OP would not get extra miles to his DM account for buying the extra seat.
Can somebody please explain this to me?
Jan 18, 2010, 1:48 pm
#75
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,462
What I don't understand is how the GA's making the OP pay for an extra seat prevented the carry-on rule from being broken.
Unless the OP suddenly had his clone appear at the gate alongside himself, nothing changed; the OP was still one passenger with too many carry-ons. Buying an extra seat does not equal a second passenger; that's why the OP would not get extra miles to his DM account for buying the extra seat.
Can somebody please explain this to me?
Unless the OP suddenly had his clone appear at the gate alongside himself, nothing changed; the OP was still one passenger with too many carry-ons. Buying an extra seat does not equal a second passenger; that's why the OP would not get extra miles to his DM account for buying the extra seat.
Can somebody please explain this to me?
We do the same for instruments. If you buy a seat for it then you still get the two carry ons for yourself.
Last edited by cwe84; Jan 18, 2010 at 1:54 pm