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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

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Old Oct 14, 2013, 4:55 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NewbieRunner
Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.

Discussion on using US miles to book oneworld awards is available here.

If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.

------------------------

Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.

  • Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
  • American Airlines awards cannot be combined with any of our current partner.
  • American Airlines award travel chart (PDF)

Please see the devoted thread on using US miles to book AA here.
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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

 
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Old Apr 1, 2012, 11:16 pm
  #10321  
 
Join Date: Dec 1999
Location: SFO
Programs: TK E+, AF Plat & QR Plat (all the hard way), AA 3MM (worthless), smattering of others
Posts: 435
Originally Posted by ffI
As soon as UA/CO stopped, US began blocking LH F.
So, just so I understand, US is now blocking all award space on LH F for Dividend Miles members? If that's the case then the US reps I talked to (four today) didn't get the memo -- they were under the impression that they just didn't have the space on the flights I was looking at. Then again realistically corporate would probably not want to tell the front line troops about a bit of nefarious seat-blocking code they just had inserted into their systems.

I should mention, as an aside, that each of the reps I talked to was very, very nice and they tried to be as helpful as they could, but all they could do was tell me what their screens were telling them.

Just to reiterate, so there's no misunderstanding:

For LH flight XXX on XX/XX:

1. The KVS Availability tool tells me there is a First Class award seat available to book.
2. The ANA web site tells me there is a First Class award seat available to book.
3. The United web site tells me there is a First Class "saver" award seat available to book.
4. The US Airways reps tell me that there is NO First Class award seat available to book.

Is anyone else a little steamed about this "new" development? (sorry if I came late to the party...)
jspear is offline  
Old Apr 2, 2012, 12:45 am
  #10322  
 
Join Date: Jan 2008
Location: Melbourne, Australia
Posts: 91
Routing Legality?

Hi All, Stopover question for you?

My friend is trying to do:

BOS-IAD-LAS (Stopover)

LAS-YVR-SYD (Destination)

SYD-YVR-ORD-BOS

Now, I know LAS isn't a legal stopover because UA (the incoming carrier for that segment) doesn't have a hub there, but I was hoping that this rule was "loosely" enforced.

She called up and the agent told her that this routing wasn't possible because she had "2 stopovers, and you can only have one". My friend hung up and tried again, and got the same agent (it was late at night). She tried to persuade the agent again that there was only 1 stopover because SYD was a destination - NOT a stopover, and was told she couldn't do it because she had a stopover and an open jaw (also false). Is it worth even arguing over this point because the system won't let the agent do what we're asking no matter how correct/wrong she thinks we are?

Thoughts?

Thanks,
Matt
matthew gulino is offline  
Old Apr 2, 2012, 6:37 am
  #10323  
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Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Another data point. MUC-DEL and FRA-DEL available on ANA with LH F in April. US agent cant see it. He specifically stated that he often could see LH F though, but he definately sounded lost.
travelkid is offline  
Old Apr 2, 2012, 6:47 am
  #10324  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by travelkid
Another data point. MUC-DEL and FRA-DEL available on ANA with LH F in April. US agent cant see it. He specifically stated that he often could see LH F though, but he definately sounded lost.
try booking it though BD - they should be able to see the same availability as LH. BD can also see lots more SQ availability.
LHR/MEL/Europe FF is offline  
Old Apr 2, 2012, 7:04 am
  #10325  
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Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Originally Posted by LHR/MEL/Europe FF
try booking it though BD - they should be able to see the same availability as LH. BD can also see lots more SQ availability.
Actually having FRA-BKK-FRA on TG F ticketed (suites only on return), but willing to cough up change fee to get LH out. Checked all LH F destsinations in Asia, and ANA showed only DEL and BOM. MUC deaprture connects better with TG C.

Also 2,5x miles on BD + hefty taxes prevent me doing that (although a bit less miles with the HKG add on trick at least outbound).
travelkid is offline  
Old Apr 2, 2012, 6:38 pm
  #10326  
 
Join Date: Apr 2007
Programs: AA
Posts: 46
I will be trying to book award tickets for next Spring. I will be going on a cruise that leaves from PEK and ends up in BKK. From looking at the award chart it looks like the round-trip First Class ticket to PEK is 120,000 miles and the round-trip First Class ticket to BKK is 160,000 miles.

If I went from DFW to PEK and then BKK to DFW would they charge a total of 160,000? I apologize if this has been asked before, but I was unable to find it.
mfanderso is offline  
Old Apr 2, 2012, 6:47 pm
  #10327  
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Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by mfanderso
I will be trying to book award tickets for next Spring. I will be going on a cruise that leaves from PEK and ends up in BKK. From looking at the award chart it looks like the round-trip First Class ticket to PEK is 120,000 miles and the round-trip First Class ticket to BKK is 160,000 miles.

If I went from DFW to PEK and then BKK to DFW would they charge a total of 160,000? I apologize if this has been asked before, but I was unable to find it.
while YMMV is you get an agent that isn't so good on geography, yes, you will pay the highest rate applicable to your itinerary, which in this case is BKK.

your other option (painful) would be to buy a one way ticket bkk-PEK to connect with your flight for the lower level of miles. depending on how they feel, Sri lankan airlines sometime has some very good deals in (their really quite good) business class. they are currently offering one way biz class for about USD400
LHR/MEL/Europe FF is offline  
Old Apr 2, 2012, 7:23 pm
  #10328  
 
Join Date: Apr 2007
Programs: AA
Posts: 46
Originally Posted by LHR/MEL/Europe FF
while YMMV is you get an agent that isn't so good on geography, yes, you will pay the highest rate applicable to your itinerary, which in this case is BKK.

your other option (painful) would be to buy a one way ticket bkk-PEK to connect with your flight for the lower level of miles. depending on how they feel, Sri lankan airlines sometime has some very good deals in (their really quite good) business class. they are currently offering one way biz class for about USD400
Thank you. I will check that out.
mfanderso is offline  
Old Apr 2, 2012, 8:14 pm
  #10329  
 
Join Date: Jan 2008
Programs: US Dividend Miles
Posts: 333
Originally Posted by Big Mac
Hi, can someone tell me if a routing like this is valid (particuarly the BOLD part): USA - Europe - North Asia (destination) - Frankfurt - Amsterdam (stopover) - Zurich - USA.
You may have to try a couple of reps to get FRA-AMS-ZRH, but AMS is so close to both cities that if all else fails, you can just declare either FRA or ZRH as your stopover city and take the Deutsche Bahn (or SBB, the Swiss equivalent) train. Honestly, for a trip that short, you may end up saving time by taking the train anyway (and intra-Europe C is just Y with slightly better food and center seats blocked), so unless cash is especially tight I'm not sure I'd bother.

In addition, do I need to start and end in the same city in the USA or is this considered an open jaw if I don't?
Yes to both.

Also, is F on a Lufthansa A388 better than F on Swiss (do not care for the First Class Terminal nor the car ride to the airplane)?
Keep in mind there's a lot of phantom availability - both of those are almost unobtainium right now. With that in mind they're both supposed to be fantastic products (I can vouch for LX F, never ridden LH F).
shaggy_mutt is offline  
Old Apr 2, 2012, 9:26 pm
  #10330  
 
Join Date: Dec 1999
Location: SFO
Programs: TK E+, AF Plat & QR Plat (all the hard way), AA 3MM (worthless), smattering of others
Posts: 435
Originally Posted by shaggy_mutt
Keep in mind there's a lot of phantom availability - both of those are almost unobtainium right now. With that in mind they're both supposed to be fantastic products (I can vouch for LX F, never ridden LH F).
Close in, there is a smattering of LX F availability. I've done YUL-ZRH before (a popular route for mileage redemption). Now I'm seeing MIA-ZRH-MIA and ZRH-NRT-ZRH within the next 7 days.

However absolutely NO LH F from today until the cows come home.
jspear is offline  
Old Apr 3, 2012, 7:29 am
  #10331  
 
Join Date: Sep 2004
Posts: 973
Q - when can I start buying miles on US

A friend has told me about the 100% bonus dividend miles offered by US Airways until 15 April 2012. I understand I need to register with both US Airways and points.com, then buy 50K miles (max allowed), and I will get 25K miles bonus from US Airways and 25K miles bonus from points.com - giving me a total of 100K points.

Here are some of my questions which I would appreciate some help.

1. US Airways website said I could only purchase miles after I joined for 12 days. Does this mean that I may miss out the deadline of 15 April, on being able to buy miles?

2. I now live in the UK, and would like to visit Australia around Christmas / New Year. I have looked at US award table, and for flights from Europe to Pacific / South Asia, 100K is required for Y, 120 for J and 150 for F. I remember reading in this thread that points for one-way and return are the same. Is this correct?

3. Does anyone know if there will be J or F seats available during Christmas / New Year for flights from LHR to SYD - any possible route?

4. If I participate in this current dividend miles promotion by US, I may get a total of 100K miles. If I would like to fly back to Australia for a visit, then I will need to buy another 20K to 50K in order to fly J or F. Is this correct?

Sorry, I am not very clear on how the whole thing works, and would appreciate some guidance. Thank you in advance.
A1pax is offline  
Old Apr 3, 2012, 7:51 am
  #10332  
 
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
Originally Posted by A1pax
A friend has told me about the 100% bonus dividend miles offered by US Airways until 15 April 2012. I understand I need to register with both US Airways and points.com, then buy 50K miles (max allowed), and I will get 25K miles bonus from US Airways and 25K miles bonus from points.com - giving me a total of 100K points.

Here are some of my questions which I would appreciate some help.

1. US Airways website said I could only purchase miles after I joined for 12 days. Does this mean that I may miss out the deadline of 15 April, on being able to buy miles?
You might be cutting it close. But I am sure there will be another promo after this one.


Originally Posted by A1pax
2. I now live in the UK, and would like to visit Australia around Christmas / New Year. I have looked at US award table, and for flights from Europe to Pacific / South Asia, 100K is required for Y, 120 for J and 150 for F. I remember reading in this thread that points for one-way and return are the same. Is this correct?
Yes.

Originally Posted by A1pax
3. Does anyone know if there will be J or F seats available during Christmas / New Year for flights from LHR to SYD - any possible route?
Yes. If you are flexible on dates and routing. You'll probably have the best chances on LHR(-somewhere in Europe)-BKK-SYD, but there's a ton of other possible routings as well.

Originally Posted by A1pax
4. If I participate in this current dividend miles promotion by US, I may get a total of 100K miles. If I would like to fly back to Australia for a visit, then I will need to buy another 20K to 50K in order to fly J or F. Is this correct?
Yes.
goliath is offline  
Old Apr 3, 2012, 8:17 am
  #10333  
 
Join Date: Sep 2004
Posts: 973
Originally Posted by goliath
You might be cutting it close. But I am sure there will be another promo after this one.




Yes.



Yes. If you are flexible on dates and routing. You'll probably have the best chances on LHR(-somewhere in Europe)-BKK-SYD, but there's a ton of other possible routings as well.



Yes.
Thank you, goliath, for your answers - most helpful and much appreciated to clear up some confusions for me.
A1pax is offline  
Old Apr 3, 2012, 9:19 am
  #10334  
 
Join Date: Jan 2008
Programs: US Dividend Miles
Posts: 333
Originally Posted by jspear
Close in, there is a smattering of LX F availability. I've done YUL-ZRH before (a popular route for mileage redemption). Now I'm seeing MIA-ZRH-MIA and ZRH-NRT-ZRH within the next 7 days.

However absolutely NO LH F from today until the cows come home.
Is it ticketable? I see what you're talking about (and even saw LH F on 4/8 from NRT-FRA) but wonder if anyone is actually able to get it...
shaggy_mutt is offline  
Old Apr 3, 2012, 2:18 pm
  #10335  
 
Join Date: Feb 2010
Location: Československá socialistická republika
Posts: 375
Just booked UA F transatlantic (Under 21 days out). So no blocking going on there...
jrmcrm is offline  


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