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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

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Old Oct 14, 2013, 4:55 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NewbieRunner
Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.

Discussion on using US miles to book oneworld awards is available here.

If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.

------------------------

Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.

  • Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
  • American Airlines awards cannot be combined with any of our current partner.
  • American Airlines award travel chart (PDF)

Please see the devoted thread on using US miles to book AA here.
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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

 
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Old Jul 12, 2013, 11:54 pm
  #17041  
 
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
Booked for 4 pax on TG Asia - Europe in J class

Booked for 4 pax. Was surprised I got four seats. CSR initially could see 2 seats only, but then said let me try and the other two showed up "on hold" after which she could pull them into the PNR
2.5 hours on the phone with a pretty helpful CSR in Phoenix. I feed her a few flights, but she came up with a few on her own.

SIN-BKK-FRA all in I, FRA-Bergern BGO in X
Open Jaw
ARN-BKK all in I, BKK-SIN in X for shorter wait time in BKK

BKK-FRA is on TG922, on a A340-600 flight
ARN-BKK is on TG961 on a 777-300 flight

Anybody have experience with TG business class on these two particular flights?
SingaporeDon is offline  
Old Jul 13, 2013, 3:35 am
  #17042  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Originally Posted by SingaporeDon
BKK-FRA is on TG922, on a A340-600 flight
ARN-BKK is on TG961 on a 777-300 flight

Anybody have experience with TG business class on these two particular flights?
http://www.flyertalk.com/forum/thai-...selection.html

http://www.flyertalk.com/forum/thai-...-vs-380-a.html
Air Rarotonga is offline  
Old Jul 13, 2013, 4:37 am
  #17043  
FlyerTalk Evangelist
 
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
What's going on with intra-Europe flights? Multiple agents have said no space ex-LHR to FRA/MUC/DUS despite award space being plentiful...
MatthewLAX is offline  
Old Jul 13, 2013, 5:13 am
  #17044  
 
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
The issue has been reported a lot lately, just in the last couple of posts as well, in fact.
goliath is offline  
Old Jul 13, 2013, 6:24 am
  #17045  
 
Join Date: May 2005
Location: Europe
Posts: 60
I booked two intra-european flights OSL-FRA-OSL a couple of days ago. No problem whatsoever.
TommyL is offline  
Old Jul 13, 2013, 6:28 am
  #17046  
 
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
Originally Posted by goliath
The issue has been reported a lot lately, just in the last couple of posts as well, in fact.
I got LH from FRA to Bergen BGO, for four pax on the same flight in the next 10 days, albeit in coach, and as part of an Asia - Europe itinerary
SingaporeDon is offline  
Old Jul 13, 2013, 6:30 am
  #17047  
 
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
Originally Posted by TommyL
I booked two intra-european flights OSL-FRA-OSL a couple of days ago. No problem whatsoever.
The questions are:

- were the flights on LH?
- were they after November, 1st?

Everything else works just fine.
goliath is offline  
Old Jul 13, 2013, 7:33 am
  #17048  
 
Join Date: May 2005
Location: Europe
Posts: 60
Originally Posted by goliath
The questions are:

- were the flights on LH?
- were they after November, 1st?

Everything else works just fine.
LH and SK...but before Nov 1...
TommyL is offline  
Old Jul 13, 2013, 10:53 am
  #17049  
 
Join Date: Apr 2005
Location: hong kong
Programs: Centurion, Lan Platinum, ANA Mileage Club, HHonors D, SPG G
Posts: 401
Any idea if this itinerary is valid? my stopover will be in europe on the RETURN leg.

HKG-NRT-ORD-JFK (JFK is my destination)
JFK-ARN-IST (IST is my stopover)
IST-FRA-BKK-HKG

8 Segments, 1 stopover on the way back.

Any red flags?

Thanks Guys
chinatown is offline  
Old Jul 13, 2013, 12:40 pm
  #17050  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Originally Posted by chinatown
HKG-NRT-ORD-JFK (JFK is my destination)
JFK-ARN-IST (IST is my stopover)
IST-FRA-BKK-HKG
Looks good. Only IST-FRA could become an issue, backtracking. Definitely worth HUACA.
Air Rarotonga is offline  
Old Jul 13, 2013, 3:16 pm
  #17051  
 
Join Date: Feb 2010
Location: SFO
Programs: AS MVP, Hyatt Globalist
Posts: 803
Is 72hours hold real 72 hours?

I have a ticket hold on thursday. And the agent today says that it will be hold until tomorrow 8pm. But actually I booked it in the early morning of thusday.

I don't trust usairways agent. Is that 72 hours or the 8pm of the third day, in practice?
zig2 is offline  
Old Jul 13, 2013, 3:55 pm
  #17052  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Originally Posted by zig2
I don't trust usairways agent.
If you don't trust, so why don't you confirm your booking to be on the safe side?
Air Rarotonga is offline  
Old Jul 13, 2013, 6:28 pm
  #17053  
 
Join Date: Jul 2012
Location: LAX
Posts: 383
Mystery airline LACSA

Timeline of events

2 hours ago: called US for partner redemption for rt SJO-PTY w/ outbound on the 16th on CM and inbound on the 25th on CM. priced at 25k

Just now: called US for the same itinerary except for an outbound on the 17th. CS says return is on LACSA and is not showing up on both of her lists of *A carriers and fears rejection causing a hassle for me so the helpdesk recommends i put it on a 3 day hold and call back after 24 hours to see if it still holds. If so, book. Priced at 35k

Now i know LACSA operates as Avianca and i told her this but she still insisted i out it on hold. As for the return on CM, i mentioned that as well and she says there are seats only in F. I guess someone took it.

If i can get a confirmed itinerary in my hands it would make my life a lot easier since a hotel booking depends on whether i fly or take a bus. The only thing i lost is the mispricing at 25k (ugh) but i needed to change dates anyways.

So does anyone have experience with AC bookings coming out like this? Is there really a risk of rejection for me or should i just go ahead and book it without worry? Also, i have a confirmation # in my hands but should i call back frequently and ask how much it costs in hopes of an agent pricing it as a within SA trip (25k)? Or is the price already imbeded into the hold?
pkoo is offline  
Old Jul 13, 2013, 6:51 pm
  #17054  
 
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
http://www.usairways.com/pv_obj_cach...wardtravel.pdf

Both SJO and PTY are in Central America, this 35k is correct.
iztok is offline  
Old Jul 13, 2013, 9:21 pm
  #17055  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
[KVS Availability Tool 7.2.3/Diamond - Timetable/NL]
Code:
SJO  San Jose Metro / Juan Santamaria Intl CR = SJO SYQ [MROC]
PTY  Panama City Tocumen Intl PA [MPTO]
MON  29 Jul 2013 - 05 Aug 2013

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Frequency | Dur'n | Dep T | Arr T | Effect | Ending | Exceptions
---------  ------  ----  --------  ----  --------  ---  --  ----------------------------------------------------------------
CM         4165    SJO   06:00     PTY   08:16     EQV  0   1234567     01:16       -       -   29 Jul   05 Aug
CM         392     SJO   08:10     PTY   10:26     EQV  0   1234567     01:16       -       -   29 Jul   05 Aug
CM         193     SJO   08:28     PTY   10:44     EQV  0   1234567     01:16       -       -   29 Jul   05 Aug
CM         163     SJO   11:38     PTY   13:58     E90  0   1234567     01:20       -       -   15 Jun   31 Aug
LR/##      673     SJO   14:00     PTY   16:15     E90  0   1234567     01:15       M       -   22 Jul   02 Sep
CM/##      629     SJO   14:33     PTY   16:50     E90  0   1234567     01:17       -       -   30 Nov   30 Nov
CM         145     SJO   15:20     PTY   17:36     EQV  0   1234567     01:16       -       -   29 Jul   05 Aug
CM         796     SJO   17:36     PTY   19:58     EQV  0   1234567     01:22       -       -   29 Jul   05 Aug
CM coded Flights are operated by Copa Airlines (not Lacsa).

There's only one Lacsa (LR) flight on this route. The brand Lacsa should disappear this year and be changed into Avianca (AV).
Air Rarotonga is offline  


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