Apr 13, 2013, 11:28 am
Last edit by: WineCountryUA
Old IT issues appear to have been resolved. May still happen if a segment is not full synced such as after a change.
Some suggestions that have worked in the past are
-- try changing seat assignment
-- try emailing the itin to your self
-- try removing and re-entering FF account ( cannot do online, need to call or do at the airport)
-- remove / re-entering TTN on the reservation
The intent of all of these is to cause a refresh of the reservation, restoring the missing CPU flag
Some other reasons for no CPU flag or eligibility are
-- Two or more non-elites on the PNR
-- Lapchild on PNR, see United Website Not Showing Upgrade Option for Booked Itineraries (with lap child)
-- Basic Economy fare
-- Not an eligible flight - see MileagePlus upgrade regions and eligible fares
Some suggestions that have worked in the past are
-- try changing seat assignment
-- try emailing the itin to your self
-- try removing and re-entering FF account ( cannot do online, need to call or do at the airport)
-- remove / re-entering TTN on the reservation
The intent of all of these is to cause a refresh of the reservation, restoring the missing CPU flag
Some other reasons for no CPU flag or eligibility are
-- Two or more non-elites on the PNR
-- Lapchild on PNR, see United Website Not Showing Upgrade Option for Booked Itineraries (with lap child)
-- Basic Economy fare
-- Not an eligible flight - see MileagePlus upgrade regions and eligible fares
Missing "eligible for complimentary premier upgrade" icon?
Feb 5, 2013, 2:34 pm
#1
Original Poster
Join Date: Sep 2012
Location: Chicago
Programs: UA Gold, Marriott Gold, Priority Club/Intercontinental Platinum Ambassador
Posts: 68
Missing "eligible for complimentary premier upgrade" icon?
I have a handful of upcoming trips and just noticed that around half of them have one leg missing the "eligible for complimentary premier upgrade" icon -- and the icon was there previously. These are all U.S. flights so there's no reason they shouldn't be there, and when I called United to ask about it, they said no one else has had that issue and that I should be on the upgrade lists as I normally would even though it's not there. Has anyone else experienced this today or recently? I know there have been other posts that say the icon is somewhat meaningless, but I was curious and found it rather odd.
Feb 5, 2013, 2:39 pm
#4
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I have a handful of upcoming trips and just noticed that around half of them have one leg missing the "eligible for complimentary premier upgrade" icon -- and the icon was there previously. These are all U.S. flights so there's no reason they shouldn't be there, and when I called United to ask about it, they said no one else has had that issue and that I should be on the upgrade lists as I normally would even though it's not there. Has anyone else experienced this today or recently? I know there have been other posts that say the icon is somewhat meaningless, but I was curious and found it rather odd.
And funny cause I just started a thread yesterday asking if this arrow was accurate. Doh.
Aaaand just like that the one that was missing came back.
Last edited by iluv2fly; Feb 5, 2013 at 4:43 pm Reason: merge
Feb 5, 2013, 5:48 pm
#7
Join Date: Nov 2000
Location: DFW from PDX - UA 1K 2MM,Lifetime HHonnors Diamond, Bonvoy AMB/LT Tit, National Exec Elite, Hertz PC
Posts: 554
CPU Upgrade Arrows now Missing?
I just booked 4 tickets. Some tickets have no upgrade arrow on routes with F, others have 1 segment and the rest blank.
All domestic with F booked in Q, W , H , U.
Broken?
Today also I checked in on an upgraded flight in R and my boarding pass shows United Economy 2B, when I go to change my seat it show the FC cabin as Economy. Go figure. A320 and 739.
All domestic with F booked in Q, W , H , U.
Broken?
Today also I checked in on an upgraded flight in R and my boarding pass shows United Economy 2B, when I go to change my seat it show the FC cabin as Economy. Go figure. A320 and 739.
Feb 5, 2013, 6:07 pm
#8
Join Date: May 2011
Posts: 5,814
Feb 5, 2013, 6:32 pm
#10
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Chalk it up to another PSS snafu glitch as all of mine are missing as well
Feb 5, 2013, 7:08 pm
#11
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
It might have had something to do with all the schedule changes last weekend...two of my arrows disappeared as well....maybe we'll get our arrows back next week (from Cupid of course 
).
).
Feb 5, 2013, 7:11 pm
#12
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I have a 5 segment trip this coming weekend. All segments had a ton of F and R space available. They have been clearing in a weird order. Sometimes when i check the blue arrow is there and sometimes it isn't.
Feb 5, 2013, 8:30 pm
#14
Join Date: Jan 2013
Location: SNA/LAX
Programs: UA Platinum, Star Alliance Gold, Asia Miles, Hilton HHonors Gold, Hyatt Discoverist, Emerald Club.
Posts: 525
Just checked my account... Funny... I have 2 arrows that shouldn't be there: NRT --> HKG and HKG --> NRT. I thought CPU's are not available on int'l flights. Not that it matters -- as a silver I'm usually around number 45 on the upgrade list anyways.
Feb 5, 2013, 8:48 pm
#15
Join Date: Aug 2011
Location: SEA
Programs: UA Plat (former 1K)
Posts: 296
(also not on HNL-GUM, though that's not intra-asia)