Expertise Needed
Jul 9, 2009 | 12:15 am
#1
Original Poster
Join Date: Apr 2004
Location: Philadelphia
Programs: SPG Plat
Posts: 169
Expertise Needed
A few days ago I was booked IAD-SFO on an A fare.
Long story short, I missed my flight, called reservations on the way to the airport and they re-booked me on the next flight.
When I checked in I asked about upgrading back to F (two cabin). I did end up back in F.
I checked my account today and see that it posted as an M fare and to add insult to injury, they pulled certs from my account for the upgrade.
My other concern is that I need the full-fare miles to post for UGS re-qualification.
Do I have any options to get this corrected in any way?
Long story short, I missed my flight, called reservations on the way to the airport and they re-booked me on the next flight.
When I checked in I asked about upgrading back to F (two cabin). I did end up back in F.
I checked my account today and see that it posted as an M fare and to add insult to injury, they pulled certs from my account for the upgrade.
My other concern is that I need the full-fare miles to post for UGS re-qualification.
Do I have any options to get this corrected in any way?
Jul 9, 2009 | 12:19 am
#2
Join Date: Oct 2008
Programs: UA 1K, AA Plat, SPG Platinum, National Executive
Posts: 1,970
A few days ago I was booked IAD-SFO on an A fare.
Long story short, I missed my flight, called reservations on the way to the airport and they re-booked me on the next flight.
When I checked in I asked about upgrading back to F (two cabin). I did end up back in F.
I checked my account today and see that it posted as an M fare and to add insult to injury, they pulled certs from my account for the upgrade.
My other concern is that I need the full-fare miles to post for UGS re-qualification.
Do I have any options to get this corrected in any way?
Long story short, I missed my flight, called reservations on the way to the airport and they re-booked me on the next flight.
When I checked in I asked about upgrading back to F (two cabin). I did end up back in F.
I checked my account today and see that it posted as an M fare and to add insult to injury, they pulled certs from my account for the upgrade.
My other concern is that I need the full-fare miles to post for UGS re-qualification.
Do I have any options to get this corrected in any way?
If it were me, I would first send a fax to the MP service center concisely describing a detailed report of what happened (Pretty much exactly your post above).
Jul 9, 2009 | 12:54 am
#3
Join Date: Jul 2005
Location: TAS
Programs: A3*G, UA 1K
Posts: 9,252
If you were on an A fare they should be able to see that in your ticket. Go from there.
Jul 9, 2009 | 2:08 am
#4
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,399
Call the GS desk and see what they can do. It shouldn't be hard if you booked an A fare.
Jul 9, 2009 | 3:43 am
#5
Join Date: Aug 2005
Location: NRT/HND, IWK, SAT, BWI, NAP, OKA, AUS, DEN, COS and PUB
Programs: UA 1K.. 1MM
Posts: 998
Perhaps your original fare was some sort of MUAUP fare that should normally book A or D, but when the flight was rebooked, the agent inadvetently rebooked you into M instead...
If that's the case, it should be no problem to have the GS desk fix things.
If that's the case, it should be no problem to have the GS desk fix things.