i'm wondering if it has something to do with where your traffic is coming in from. Maybe they load balance by incoming (client) IP address and only one or some servers are bad. Don't know if that explains AOL though http://www.flyertalk.com/forum/frown.gif

Still dead for me. I don't know why i bother anymore checking! http://www.flyertalk.com/forum/frown.gif

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RichardMEL, UA 1K
A Star Alliance Member.

I'll bet any of ya out there that this thread gets over 300 posts before they "fix" the problem. By fixing the problem, I mean to our satisfaction. Not their everyday response, "It ain't on our end". Any takers???

Yes, UA's upgrade request and upgrade summary on the web is very broken and has been for some time.

Perhaps people should help UA's web group understand that it *is* their problem:

http://www.ual.com/site/primaryNC/1,13494,2072,00.html

If enough people complain, someone there will get the hint. Then after even more people complain, maybe they'll bother getting someone to fix it.

Be sure to check "send a copy to your email address" to keep in case the web support group can't or won't fix the problem. It might prove useful later if the issue needs to be brought to someone else's attn.

Well Quokka I did this and received the following canned response back within 15 minutes (fairly impressive I suppose):

I feel very valued.


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RichardMEL, UA 1K
A Star Alliance Member.

OK, Valued Customer Richard makes two, any more Valued Customers out there?

Note the offer of [email protected] in the semi canned replies. I took them up on it and sent them email asking for a summary of my upgrades ... along with asking them when folks won't need to bother them and will be able to use the web again http://www.flyertalk.com/forum/smile.gif

Disgraceful for this to go on for so long.

Although I did find out that if I hang a flute from the ceiling, I get my e-upgrade summary.

I think it's better feng shui.

Actually, that's funny: it just worked for me !!!

For those of us who are 1K's how about we also send copy to the 1K email address. I did, guess what you get:

"Thank you for your follow up message. Again, I apologize for the
problems you've been experiencing on united.com and regret the
inconvenience this has caused. I have reported your concerns to our
appropriate management for their review. Your continued patience is
appreciated while awaiting our follow up with you.

Sincerely,

Charlie Johnson
United Airlines Customer Relations"

After many weeks of not working, E-Upgrade Summary is again working for me.

And this one time, at Band Camp....

now listen y'all - don't jinx the e-upgrade thingy because I know when I get home to try it it won't work for me!!! http://www.flyertalk.com/forum/frown.gif http://www.flyertalk.com/forum/smile.gif

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RichardMEL, UA 1K
A Star Alliance Member.

O.K.--- We're up to 146 posts & my challenge still goes. I'll bet anyone my 10 drink tickets that we go over 300 posts, on this thread, before they fix the problem. This bet could be very risky, however. Because without the knowledge as to how many upgrades one actually has in their account, you may now be required to sit in "Y" and "need em".

[This message has been edited by TUFBEAR (edited 02-07-2002).]

Oh My God.

It worked!!!! I couldn't believe my eyes!!!!

http://www.flyertalk.com/forum/biggrin.gif

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RichardMEL, UA 1K
A Star Alliance Member.

Worked for me too.
Now, will My Itineraries go back to displaying my travel agency bookings... ?

It just worked for me for the first time in ages. Yesterday I called Mileage Plus to review my e-upgrades with the agent. She mentioned that "many" people had called regarding the same issue. She said she was going to report it.

Well, it took a while, but I think all of our complaining probably had an impact.