Mileage Plus Will Not Honor Dash Commitment
Jan 31, 2002 | 9:31 am
#1
Original Poster
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,122
Mileage Plus Will Not Honor Dash Commitment
As you may recall back in 2001, http://www.dash.com closed it's doors. At that time they posted a message that any prior purchases made to the June 22, 2001 closing will be honored.
They instructed us to send in the prrof of purchases to a particular address in NY and mileage will be credited within 6 months.
I contacted M+ to see where my 2,000+ miles are. They told me to fax the information in and if all was legit, they would credit.
I received a return e-mail back:
Since a promise was made, M+ should honor it.
Anybody else had this happen?
Perhaps a call to UAL Consumer Relations is in order. Anybody have the toll free number?
Opinions?
They instructed us to send in the prrof of purchases to a particular address in NY and mileage will be credited within 6 months.
I contacted M+ to see where my 2,000+ miles are. They told me to fax the information in and if all was legit, they would credit.
I received a return e-mail back:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2"> Subj: FW: Mileage Plus (@aol.com)
Date: 12/27/2001 12:58:57 PM Eastern Standard Time
From: [email protected]
To: @aol.com
Sent from the Internet (Details)
Hello Mxxxx,
Acct. # 000xxxxxxxx
Thank you for the recent Fax regarding your Dash account. Susan has
asked that I reply.
Mx. xxxx, Dash left our program on June 22, 2001. Since they are no
longer a partner we are unable to grant any retro credit request, due to
the bankruptcy of Dash.
Regards,
Diana Johnson
Mileage Plus
Supervisor </font>
Date: 12/27/2001 12:58:57 PM Eastern Standard Time
From: [email protected]
To: @aol.com
Sent from the Internet (Details)
Hello Mxxxx,
Acct. # 000xxxxxxxx
Thank you for the recent Fax regarding your Dash account. Susan has
asked that I reply.
Mx. xxxx, Dash left our program on June 22, 2001. Since they are no
longer a partner we are unable to grant any retro credit request, due to
the bankruptcy of Dash.
Regards,
Diana Johnson
Mileage Plus
Supervisor </font>
Anybody else had this happen?
Perhaps a call to UAL Consumer Relations is in order. Anybody have the toll free number?
Opinions?
Jan 31, 2002 | 6:50 pm
#2
Join Date: Jan 2000
Location: Annapolis, MD
Posts: 483
Dash was unrelated to United. They simply bought miles from United and rewarded them to customers for purchases. Any company can do this from the United web site. Because of this, the company that owes you the miles in Dash, not United. As an example, assume a car company offers you a govt savings bond as an incentive to purchase a car from them. You purchase the car, and the company subsequently goes bankrupt and you never get your savings bond. Is the U.S. Govt responsible to get you that savings bond? Of course not, the company you entered into an agreement with was the car company and they are completely responsible.
Feb 1, 2002 | 7:59 am
#3
Original Poster
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,122
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by CG:
Dash was unrelated to United. They simply bought miles from United and rewarded them to customers for purchases. Any company can do this from the United web site. Because of this, the company that owes you the miles in Dash, not United. As an example, assume a car company offers you a govt savings bond as an incentive to purchase a car from them. You purchase the car, and the company subsequently goes bankrupt and you never get your savings bond. Is the U.S. Govt responsible to get you that savings bond? Of course not, the company you entered into an agreement with was the car company and they are completely responsible.</font>
Dash was unrelated to United. They simply bought miles from United and rewarded them to customers for purchases. Any company can do this from the United web site. Because of this, the company that owes you the miles in Dash, not United. As an example, assume a car company offers you a govt savings bond as an incentive to purchase a car from them. You purchase the car, and the company subsequently goes bankrupt and you never get your savings bond. Is the U.S. Govt responsible to get you that savings bond? Of course not, the company you entered into an agreement with was the car company and they are completely responsible.</font>
And Goldpoints should not post any disputed points for valuemags purchases through the Goldpoints site in your opinion too I suppose.
You will get plenty of people upset if you post your opinion on this site:
http://www.flyertalk.com/forum/Forum1/HTML/006163.html
A partner is a partner. If the partner was advertised on the other partner's website, then some sort of coopertation has to be given in situations such as this.