Acceptable Comp for Improper Processing of Standby?
May 5, 2009 | 12:46 pm
#46
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As for the 24hour overnight delay vs. my 10hr overnight delay, is time the only criteria for 'inconvenience'? They were vacationing to SYD. I got 4 hours of sleep, missed my morning client meeting, and am now going to miss my afternoon meeting b/c UA also lost my bag in all of this. So yes... who's really more inconvenienced? Vacationers that could've slept for 10 hours & hung out in SF, or someone thats now going to miss 2 client meetings?
May 5, 2009 | 12:50 pm
#48
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Originally Posted by shazbot
What's the point of being 1K if vacation or length of delay takes priority?
I and United will salute you.
May 5, 2009 | 12:51 pm
#49
Join Date: Sep 2008
Posts: 351
Unfortunately (and probably very distressing to you) the agent was correct.
International travel--particularly missed connections go on the standby list as
BP5A which trumps any normal standby on the BP5B list. The 5B list is typically the status based list that we all refer to, but in this case United standby boarding priority was adhered to correctly and the GM members were placed on the higher than you on the 5A list.
International travel--particularly missed connections go on the standby list as
BP5A which trumps any normal standby on the BP5B list. The 5B list is typically the status based list that we all refer to, but in this case United standby boarding priority was adhered to correctly and the GM members were placed on the higher than you on the 5A list.
I couldn't find the priority boarding codes in any recent posts here. I spied a list recently, so here goes. It's divided into two sections, the first (priorities 1-4) for customers with reservations, and the second (priorities 5-10) for customers without reservations.
BP1-A Full fare revenue pax; company officers
BP1-B Priority flight crew
BP1-C FAA inspectors
BP2 Other than full-fare revenue (meaning rev pax at discount fares)
BP3 UA business travel / UA emergency travel, outbound (going to the place of business or the place of emergency)
BP4 Other airline business travel; travel agent "POSS SPACE" (positive space?)
BP5A Disserviced and full fare F and C pax
BP5B All other revenue standbys
BP5C Non-revenue positive space standbys
BP5H Shuttle revenue and positive space
BP6A UA emergency travel (returning); other airline emergency travel (going)
BP6B UA retirees or spouse or child 25 or under with 25 years of service or more
ALSO parents accompanied by retiree with 25+ years of service
ALSO UA employees and "eligibles" traveling on 1/4 fare
ALSO Retirees with less than 25 years of service who are traveling on 1/4 fare
BP7 UA business travel on space available (i.e., standing by, not on confirmed space)
BP8A UA employee/spouse/dependent child 22 or younger, or accompanied child age 22-25 on pleasure travel
ALSO UA employee plus one companion, or parents who are traveling with the employee
ALSO parents traveling with retiree who has less than 25 years of service
ALSO retirees/spouses/dependent child 22 or younger, or accompanied child 22-25, with less than 25 years of service, on pleasure travel
ALSO retirees and eligibles with 25+ years of service, on international travel
ALSO United Express employees on space-available business travel, by seniority
BP8D United Express retirees' dependent child 22-25, unaccompanied
ALSO UA employees plus *two* companions, or unaccompanied parents
ALSO parents of retirees traveling alone
BP8C Companions traveling alone (I may have noted this out of order.)
BP9 United Express employees on "1090" (?); travel agent employees; travel agents traveling on United Express (am not sure I translated this correctly)
BP10 Employees of other airlines
BP1-A Full fare revenue pax; company officers
BP1-B Priority flight crew
BP1-C FAA inspectors
BP2 Other than full-fare revenue (meaning rev pax at discount fares)
BP3 UA business travel / UA emergency travel, outbound (going to the place of business or the place of emergency)
BP4 Other airline business travel; travel agent "POSS SPACE" (positive space?)
BP5A Disserviced and full fare F and C pax
BP5B All other revenue standbys
BP5C Non-revenue positive space standbys
BP5H Shuttle revenue and positive space
BP6A UA emergency travel (returning); other airline emergency travel (going)
BP6B UA retirees or spouse or child 25 or under with 25 years of service or more
ALSO parents accompanied by retiree with 25+ years of service
ALSO UA employees and "eligibles" traveling on 1/4 fare
ALSO Retirees with less than 25 years of service who are traveling on 1/4 fare
BP7 UA business travel on space available (i.e., standing by, not on confirmed space)
BP8A UA employee/spouse/dependent child 22 or younger, or accompanied child age 22-25 on pleasure travel
ALSO UA employee plus one companion, or parents who are traveling with the employee
ALSO parents traveling with retiree who has less than 25 years of service
ALSO retirees/spouses/dependent child 22 or younger, or accompanied child 22-25, with less than 25 years of service, on pleasure travel
ALSO retirees and eligibles with 25+ years of service, on international travel
ALSO United Express employees on space-available business travel, by seniority
BP8D United Express retirees' dependent child 22-25, unaccompanied
ALSO UA employees plus *two* companions, or unaccompanied parents
ALSO parents of retirees traveling alone
BP8C Companions traveling alone (I may have noted this out of order.)
BP9 United Express employees on "1090" (?); travel agent employees; travel agents traveling on United Express (am not sure I translated this correctly)
BP10 Employees of other airlines
May 5, 2009 | 12:52 pm
#50
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May 5, 2009 | 12:53 pm
#51
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Its PAX like the OP that make me glad I am no longer in customer service.
May 5, 2009 | 1:02 pm
#52
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It sounds like you had a checked bag. I did not even think you could go standby when checking bags. Is this waived for 1Ks?
May 5, 2009 | 1:03 pm
#53
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Sounds like you need to invest in a netjet or something since your you time is so important that no one else matters.
May 5, 2009 | 1:04 pm
#54
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Yes. And by UA procedure, they _should_ have been on standby. Therefore, the agent went around UA procedures, and confirmed them in a situation where they should have been on standby. I.e. UA screwed up.
Last edited by iluv2fly; May 5, 2009 at 3:06 pm Reason: merge
May 5, 2009 | 1:05 pm
#55
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May 5, 2009 | 1:09 pm
#56
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UA's procedure is to oversell flights if deemed necessary. You are wrong.
May 5, 2009 | 1:09 pm
#57
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And i'm ok with being wrong. In the end, gate agents have the ultimate call as they should.
very good point. If the flight was full when the OP tried to get on it and the other four passengers got on, it's possible that the other agent opened up space or it's also possible they were already confirmed before he got there. We really don't know and anything else is speculation. But, being that they did have confirmed seats (even if it's by an agent opening up availability) then the OP was indeed the only person on the Standby list and not disserviced.
And that is the right thing to do. I do the same. I've learned that if you're helpful and offer suggestions, they will generally help you get your request.
That's exactly what I was saying.
And you're correct, the part I missed was that the other four folks weren't standby and were confirmed. There is a difference.
It sucks for the OP that UA opened up seats for the other four folks but not them, but it's the luck of the draw and it was the right thing to do. Stranding four people in SFO for 24 hours vs one person for 8 should be a no-brainer to anyone.
As for the VDB, what I was saying is that if UA knew he would misconnect, they should have considered VDB'ing someone else on the LAX flight to get the OP to their destination.
Actually, after re-reading the OP, the 4 PAX were not even on the standby list. They were transfered to this flight. So there was space available, that the OP was waiting for on standby. The other PAX were then re-ticket onto the flight, and the GA asked that the 4 pax not be IVDBd. Then no standby space was available for the OP. So basically, the OP was standby, and other PAX were confirmed for the flight, making the Sort Order moot.
The fact is - UA could have had four pax that would have required overnight stays in SFO/LAX and a full 24-hour delay vs. 1 who possibly had to stay in SFO and a few hour delay. Had the OP been proactive, after the flight closed, they should have requested to be put on another carrier. Everytime delays have caused me to miss my last connection, I have always called and asked to be routed on another carrier. As a 2P, i have never once been denied, and the cause has always been delays due to WX or ATC. While it is possible, as UA can be inconsistent, I would think chances are good that a 1K wouldn't have much trouble getting the same.
It sucks for the OP that UA opened up seats for the other four folks but not them, but it's the luck of the draw and it was the right thing to do. Stranding four people in SFO for 24 hours vs one person for 8 should be a no-brainer to anyone.
As for the VDB, what I was saying is that if UA knew he would misconnect, they should have considered VDB'ing someone else on the LAX flight to get the OP to their destination.
May 5, 2009 | 1:15 pm
#58
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Not going to pile on the OP as that's been taken care in most of the posts above. Actually think the OP has some valid points.
One question (not sure if it was covered)-
OP, sounds like your time is very, very, very valuable,
, Why did you not book (and pay the premium for) the nonstop?
One question (not sure if it was covered)-
OP, sounds like your time is very, very, very valuable,
, Why did you not book (and pay the premium for) the nonstop?
May 5, 2009 | 1:17 pm
#59
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Not going to pile on the OP as that's been taken care in most of the posts above. Actually think the OP has some valid points.
One question (not sure if it was covered)-
OP, sounds like your time is very, very, very valuable,, Why did you not book (and pay the premium for) the nonstop?
One question (not sure if it was covered)-
OP, sounds like your time is very, very, very valuable,
, Why did you not book (and pay the premium for) the nonstop?
May 5, 2009 | 1:21 pm
#60
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Posts: 384
Do you mean this?
BP5A Disserviced and full fare F and C pax
BP5B All other revenue standbys
BP5C Non-revenue positive space standbys
BP5H Shuttle revenue and positive space
which doesn't have a single mention of Int'l vs. Domestic? And btw, #13 is incorrect. Missed int'l connection doesn't automatically qualify you as a disserviced pax.
Its not overselling flights. Its confirming people on a re-route when that re-route is already at Y0. The general policy in this case is that you are on the standby list, and the agent does not confirm you into Y.
BP5A Disserviced and full fare F and C pax
BP5B All other revenue standbys
BP5C Non-revenue positive space standbys
BP5H Shuttle revenue and positive space
which doesn't have a single mention of Int'l vs. Domestic? And btw, #13 is incorrect. Missed int'l connection doesn't automatically qualify you as a disserviced pax.
Its not overselling flights. Its confirming people on a re-route when that re-route is already at Y0. The general policy in this case is that you are on the standby list, and the agent does not confirm you into Y.
Last edited by iluv2fly; May 5, 2009 at 3:07 pm Reason: merge