Originally Posted by
emanon256
And the issue of Priority as that you were #1 on the wait list. The other PAX were never on the wait list.
Its PAX like the OP that make me glad I am no longer in customer service.
So basically the SEA agent screwed up and confirmed those 4 when they should have gone on the standby list as Y was oversold and they should not have been confirmed as that is against procedure.
Originally Posted by
Steph3n
they were not on standby. period.
Sounds like you need to invest in a netjet or something since your you time is so important that no one else matters.
Yes. And by UA procedure, they _should_ have been on standby. Therefore, the agent went around UA procedures, and confirmed them in a situation where they should have been on standby. I.e. UA screwed up.