Inconsistent compensation practice
Feb 24, 2006 | 2:59 pm
#1
Original Poster
Join Date: Apr 2005
Location: LAX, NRT, BRE, TPE, HAM
Programs: UA Plat 2MM, AA CK, SPG Plat, HH Diamond, KAL MC, Hyatt Globalist, Sixt Plat, Hertz PC
Posts: 392
Inconsistent compensation practice
I had non-working seats and enterntaintment systems in United F and C several times and have received compensation for that as the FA / purser made anote of this and made me fill out some paper work. I have gotten 100, 175 and 200 dollar travel vouchers for this. The 200 I got for a non-working video screen and the 100 for a non-working seat. Seems that non working entertainment is more valuable than comfort. The seat was a pain as for 4 hours the seatback wouldn't stay upright.
Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
Feb 24, 2006 | 3:04 pm
#2
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,806
I've gotten US$200 vouchers (twice now) for my defective international F entertainment systems.
Feb 24, 2006 | 3:15 pm
#3
Join Date: Jan 2006
Location: Colorado Springs, Zurich
Programs: UA G
Posts: 426
On a recent flight in C (FRA - ORD) the IFE system was down. (My seatmate had a broken seat and IFE) This was following a LH flight in B (JNB - FRA) where the overhead video was down also. UA compensated me with 5000 miles, LH with nothing. Would have prefered $$$
Last edited by ORDflyr; Feb 24, 2006 at 3:55 pm
Feb 24, 2006 | 3:35 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,202
My compensation on all airlines has been very consistent. Broken seat - nothing. Broken IFE - nothing.
Feb 24, 2006 | 7:21 pm
#5
Join Date: Apr 2001
Posts: 1,473
Originally Posted by LAXNRT
I had non-working seats and enterntaintment systems in United F and C several times and have received compensation for that as the FA / purser made anote of this and made me fill out some paper work. I have gotten 100, 175 and 200 dollar travel vouchers for this. The 200 I got for a non-working video screen and the 100 for a non-working seat. Seems that non working entertainment is more valuable than comfort. The seat was a pain as for 4 hours the seatback wouldn't stay upright.
Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
On a recent flight where C class was fully occupied, the Purser showed me a preprinted compensation fee schedule (printed on an oversized envelope and signed me up for a $200 voucher which he said I would receive.
What I eventually received was 5000 RDM, which is not equal in value.
This thread reminds me that I must complain about this compensation.
Feb 24, 2006 | 7:59 pm
#6
Join Date: Nov 2004
Programs: UAL
Posts: 4,746
If the service UA provides you is inconsistent to the point you want compensation, don't you think it's a bit much to expect UA to be consistent with their compensation for such inconsistent service?
Feb 24, 2006 | 8:05 pm
#7
Original Poster
Join Date: Apr 2005
Location: LAX, NRT, BRE, TPE, HAM
Programs: UA Plat 2MM, AA CK, SPG Plat, HH Diamond, KAL MC, Hyatt Globalist, Sixt Plat, Hertz PC
Posts: 392
Originally Posted by Sneezy
If the service UA provides you is inconsistent to the point you want compensation, don't you think it's a bit much to expect UA to be consistent with their compensation for such inconsistent service?
If you UA would be more consistent in the way they deal with inconsistency in service I would consistently be more happy if done in a consistently positive way. Serious, I had awful mechanical delays where I got treated badly and got nothing and I had a couple hours of delay for weather reasons where without my doing anything I was credited 7500 miles to my account. I just wonder how this is handled process wise at UA.
Feb 24, 2006 | 8:12 pm
#8
Suspended
Join Date: Jul 2004
Posts: 17,769
Non-functioning PVP on three class 767 IAD-SFO. Full FUA fare. $50 compensation. 
Feb 24, 2006 | 8:28 pm
#9
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,202
Originally Posted by BenjaminNYC
Non-functioning PVP on three class 767 IAD-SFO. Full FUA fare. $50 compensation.
Feb 24, 2006 | 8:30 pm
#10
Join Date: May 2005
Programs: AA Platinum Pro
Posts: 339
Originally Posted by LAXNRT
Serious, I had awful mechanical delays where I got treated badly and got nothing and I had a couple hours of delay for weather reasons where without my doing anything I was credited 7500 miles to my account. I just wonder how this is handled process wise at UA.
Feb 24, 2006 | 9:39 pm
#11
Suspended
Join Date: Jul 2004
Posts: 17,769
Originally Posted by mahasamatman
They figure if you're going to fork out the money for a FUA fare, you must not be concerned with monetary compensation...
Feb 24, 2006 | 9:41 pm
#12
Join Date: Nov 2004
Programs: UAL
Posts: 4,746
Originally Posted by BenjaminNYC
Non-functioning PVP on three class 767 IAD-SFO. Full FUA fare. $50 compensation.
You can call it the "Terminator" fare: "Hey buddy, you got a dead cat in there?"
Feb 24, 2006 | 9:43 pm
#13
Suspended
Join Date: Jul 2004
Posts: 17,769
Originally Posted by Sneezy
Well, now you know what "FUA" really stands for.
Feb 25, 2006 | 1:26 pm
#14
Join Date: Jan 2004
Location: San Jose, Ca, USA
Programs: UA 1P
Posts: 121
Originally Posted by LAXNRT
I had non-working seats and enterntaintment systems in United F and C several times and have received compensation for that as the FA / purser made anote of this and made me fill out some paper work. I have gotten 100, 175 and 200 dollar travel vouchers for this. The 200 I got for a non-working video screen and the 100 for a non-working seat. Seems that non working entertainment is more valuable than comfort. The seat was a pain as for 4 hours the seatback wouldn't stay upright.
Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
Feb 25, 2006 | 1:35 pm
#15
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,879
Paid F ticket from LAX to SYD last summer. Cabin was full.
Personal video screen completely inop. UA gave me four 500-mile domestic upgrade certificates, which will expire and I will get 2,000 miles. Whoopy!
Yep, just another example of why I am such a fan of UA these days.
Personal video screen completely inop. UA gave me four 500-mile domestic upgrade certificates, which will expire and I will get 2,000 miles. Whoopy!
Yep, just another example of why I am such a fan of UA these days.