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Thread: Inconsistent compensation practice
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Old Feb 25, 2006 | 1:26 pm
  #14  
mscott97
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Join Date: Jan 2004
Location: San Jose, Ca, USA
Programs: UA 1P
Posts: 121
Originally Posted by LAXNRT
I had non-working seats and enterntaintment systems in United F and C several times and have received compensation for that as the FA / purser made anote of this and made me fill out some paper work. I have gotten 100, 175 and 200 dollar travel vouchers for this. The 200 I got for a non-working video screen and the 100 for a non-working seat. Seems that non working entertainment is more valuable than comfort. The seat was a pain as for 4 hours the seatback wouldn't stay upright.

Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
Last year my IFE was only partially functional on an International flight (E+ ). I pointed this out to pursar who had me fill out a card and about 3-4 weeks later I received a $75 voucher in the mail
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