I had non-working seats and enterntaintment systems in United F and C several times and have received compensation for that as the FA / purser made anote of this and made me fill out some paper work. I have gotten 100, 175 and 200 dollar travel vouchers for this. The 200 I got for a non-working video screen and the 100 for a non-working seat. Seems that non working entertainment is more valuable than comfort. The seat was a pain as for 4 hours the seatback wouldn't stay upright.

Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.