Originally Posted by LAXNRT
I had non-working seats and enterntaintment systems in United F and C several times and have received compensation for that as the FA / purser made anote of this and made me fill out some paper work. I have gotten 100, 175 and 200 dollar travel vouchers for this. The 200 I got for a non-working video screen and the 100 for a non-working seat. Seems that non working entertainment is more valuable than comfort. The seat was a pain as for 4 hours the seatback wouldn't stay upright.
Anybody know how compensation is calculated? Is this just up to inidividual CS reps to decide. I am just surprised by the inconsistency.
I've had numerous non fully functional C class seats recently-- in all cases but one, the "compensation" offered was the ability to move to another seat that for me was less desirable than my booked seat.
On a recent flight where C class was fully occupied, the Purser showed me a preprinted compensation fee schedule (printed on an oversized envelope and signed me up for a $200 voucher which he said I would receive.
What I eventually received was 5000 RDM, which is not equal in value.
This thread reminds me that I must complain about this compensation.