Consolidated Thread to Post Your UA Website Experiences/Complaints
Jan 3, 2007, 2:47 pm
#661
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,260
Partially. It shows a summary of my miles but when I did a flight search and tried to book it, I got the same sorry message in red saying "we were unable to complete your login..."
Other times, it wouldn't even let me login, as those above mentioned. Its been funny all day. What's more is the 1P line to book awards rings forever.
Other times, it wouldn't even let me login, as those above mentioned. Its been funny all day. What's more is the 1P line to book awards rings forever.
Jan 3, 2007, 2:48 pm
#662
Join Date: Feb 2005
Location: Shuttling between LA and Tokyo
Programs: UA Lifetime Gold / BA GGL&CCR
Posts: 2,484
Hm. when logging in, I just get a blank webpage with the title saying: "ACCESS DENIED."
Woohoo.
Woohoo.
Jan 3, 2007, 2:53 pm
#663
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,903
It sort of works for me. I can log in and perform a flight search. When I get to the last step its lost track of who I am and says that I need to continue as a "guest".
Jan 3, 2007, 3:08 pm
#664
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,903
Well, that didn't last long. Now, when I enter flight info on the first page and ask to display flights I get:
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
Build date/time: Aug 5 2005 12:17:51
Change Number: 616829
I don't know what "idempotent" is, but I think they have pills for that now.
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
Build date/time: Aug 5 2005 12:17:51
Change Number: 616829
I don't know what "idempotent" is, but I think they have pills for that now.
Jan 3, 2007, 3:14 pm
#665
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
Been that way for about 2 hours now! I guess United doesn't need a monitoring system like SiteScope to tell them the system is down ... all they need to do is check in on FlyerTalk.com :-)
I must say that the level of outages on United is significantly higher than on continental.com, aa.com, priorityclub.com, expedia.com, lufthansa.com, british-airways.com and airfrance.us (but I do chronically have problems with thaiairways.com and singaporeairlines.com) ... it should be rare, but I get these sorts of errors chronically.
In all fairness, though; this is a new site, so one would expect some glitches ... but the previous site was flaky as well, so I'm not sure we've seen improvement in service levels (hopefully the missing word is "yet").
We were unable to process your request. The system is currently unavailable or the internet service is experiencing heavy traffic. Please try your request later.
In all fairness, though; this is a new site, so one would expect some glitches ... but the previous site was flaky as well, so I'm not sure we've seen improvement in service levels (hopefully the missing word is "yet").
Jan 3, 2007, 3:50 pm
#666
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,045
Working fine for me.
Jan 3, 2007, 3:55 pm
#668
Join Date: Mar 2004
Location: San Francisco, CA
Posts: 681
Down, then up...then Xmas gift?
Was having the same problem until a minute ago. Tried logging in and out a couple of times, then the site started to work. Began searching for reward flights and it now seems to show Mileage Plus reward buckets. If this is, in fact, something new (that I've missed) and NOT a mistake, it's great for reward planning!
Last edited by Potreroflyr; Jan 3, 2007 at 4:19 pm Reason: brevity, clarity, stupidity
Jan 3, 2007, 4:04 pm
#669
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,258
Think the award/upgrade buckets have always been there, if one mouses over the flight details.
ITN search engine still working... Errors on last two flight searches on new UA site.
Pat
ITN search engine still working... Errors on last two flight searches on new UA site.
Pat
Jan 3, 2007, 4:08 pm
#670
Join Date: Mar 2004
Location: San Francisco, CA
Posts: 681
Stand corrected. Guess I just didn't notice them post-makeover. 
Jan 3, 2007, 8:48 pm
#671
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,808
Here's the latest message (they seem to change from hour to hour):
Um...yeah. I'll get right on that.
Server Error
This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log.
This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log.
Jan 4, 2007, 8:52 am
#672
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,759
Trouble logging out
Over the past couple of weeks, I have been unable to log out when in the "my itineraries" pages. I always get an error of some sort. I have then have to go back to the mileage plus area and then log out. I am on a Mac using Safari. Have others experienced this?
Jan 4, 2007, 10:00 am
#673
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,884
n.b. i've found that u.bomb not so safari friendly so i use firefox (currenlty v1.5.09 as 2.0 is buggy) for anything critical such as purchasing, sponsoring and olci.
Jan 5, 2007, 9:50 pm
#674
Join Date: Oct 2006
Location: Chicago - Logan Square
Programs: UAL 1P,HH D, SPG GP, FT Newbie!
Posts: 223
I can no longer hold an itinerary on this stupid website?
What happened to that feature???
I'm trying to book a quick ORD-MSP-ORD run for next weekend and it will not give me the option to just hold the itinerary - I can only buy it straight up. Well considering I want to use a paper coupon, that doesn't really help me, now does it?
What happened to that feature???
I'm trying to book a quick ORD-MSP-ORD run for next weekend and it will not give me the option to just hold the itinerary - I can only buy it straight up. Well considering I want to use a paper coupon, that doesn't really help me, now does it?
Jan 6, 2007, 6:42 pm
#675
Join Date: Oct 2006
Location: Chicago - Logan Square
Programs: UAL 1P,HH D, SPG GP, FT Newbie!
Posts: 223
Grrrrr......
.bomb won't let me upgrade any of my itineraries, everytime I try, I get "System error occured. Please try again later."
.bomb won't let me upgrade any of my itineraries, everytime I try, I get "System error occured. Please try again later."