UNITED863

While this will sound unpopular to some on this board, I have to agree with the "need" to modify the compensation system. I have benefited with $200 for a broken reading light or shoddy audio, yes, but it really is overpayment for a very minor issue.

However, I agree with the previous poster's example of $200 not cutting it for a broken C-seat on a lengthy intercontinental flight. The seat, in that case, is well more than half of the benefit of sitting in Business & $200 wouldn't cut it.

Instead of blindly throwing e-certs at us, it just makes (business) sense if they take the full scenario into consideration and respond appropriately (with or without comp).

I'm grateful for what I've received in the past, but realistic enough to understand the old policy was a bit faulty & is changing.

MSPGabe

UA has something somewhat like this for agents at the airport.

A ton of categories, such as Baggage, Operations, Employees, etc, and then a scale of Minor, Moderate, Severe, with examples for each.

aluminumdriver

I concur.

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RhoadWarrior

Know what this thread tells me?

1. UA deserved the meanest airline award or whatever it was they recently won.
2. The airlines brought this on themselves and are their worst enemy.

Sure it's a difficult business to be in in the first place, but where are all the people with good ideas? Surely there must be employees that have recommended a review and categorization of all complaints to come up with a meaningful credit system instead of throwing money at people that complain the lamp button sticks and denying credit to those traveling overseas with a broken inflight entertainment system.

UA has been in a terrible financial condition for years, and now we get honest replies from customer service?? Airlines are run something akin to a cross between government and a telephone company. Government is fat, inefficient and employ too many useless people. Telephone companies are fat, inefficient (though they would like to think otherwise) and greedy.

why fly

I will miss the compensation however it seems UA has been very generous. So i guess we knew it had to end.
Air Canada is the worst for compensation and its has the most problems a person needs compensation for. [ IFE and worst in NA for on time performance] AC's 10% off certs are used before taxes and surcharges so they are not worth the paper they are printed on.

ohstewardess

Seriously? That is nuts. Reusing vouchers is one thing, but vandalism is another.

gfowler-ord-1k

I have accidentally tried to reuse the same e-cert number online and it was always rejected. There may be a loophole somewhere but if there is please do not post how to do it. Vandalism should not be tolerated and I would think/hope the number of cases are very small.

My impression is that overall the onboard maintenance issues have improved over the last year. IFE issues used to be frequent.

Shareholder

+1. Agree fully. UA has been played the mark/fool by too many here for too long and as long as it is flying the oldest fleet in NAmerica cannot afford this generosity, particularly since the vast majority of those making these claims have bought the cheapest upgradeable fares!

Shareholder

You print them out? They're e-vouchers. But seriously, AC's fleet is more modern than UA's and there is actual IFE inseat on every airplane in coach except for its DASH8s. Yes, there are issues from time to time because it is a complex system, but at least it exists. Ever fly a UA 747 in coach? If it weren't for E+ I am sure most of us wouldn't be elites in this program...

PTahCha

The last compensation I received from Continental was a roll-aboard bag for a damaged checked bag.

dieselbear

One observation and two comments.

• I don't recall a single UA (pre-merger) non-1K-specific topic thread that has had so many 1K comments in such a short period of time; quite the hot button
• I had a CO flight from EWR-TLV in paid BF earlier this year where IFE at my seat didn't work; the FA encouraged me to send a note which I did and got a nice note and a generous miles-based apology (much more than 500 miles)
• I had a UA flight from SFO-MCO last week in Y that was delayed by more than two hours because of IRROPS and the crew gave complimentary drinks in-flight; I thought this was appropriate with no additional "compensation" required and I hope this sort of procedure will continue

SFOSpiff

I would tend to agree with you here. A 2 hour delay (especially if the destination is non-hub, meaning most passengers aren't making a connection) isn't a huge deal. But they should do something as a token gesture - I had a 1 hour delay on a CO flight (EWR-SFO) and felt they should have given us free DirecTV. (though maybe their planes can't do that, which probably means they don't trust the crew)

However, a few months ago I had a DEN-IAD flight leave 1.5 hours late, meaning I just missed my connection (literally by seconds) and had to wait around for 5 hours. Not only did UA not do anything proactive to compensate me, they were not at all helpful on the ground either. I think a 1K in that sort of situation should at least get an RCC pass to wait it out.

pigx5

I would agree this.

fastair

Using a premium service that people pay for to get away from the crowds and to avoid the lines of misconnected customers is a bad form of compensation for those who have paid for that service. If every misconnected was let into the rcc, those that have paid for use of the rcc would have a pretty low caliber experience, fighting for space and service with the hundreds of disgruntled misconnected non-members.

SFOSpiff

I didn't say every misconnect, I said 1Ks. Maybe only 1Ks in First, then.

But I do apologize for tarnishing El Dorado with my presence.