Know what this thread tells me?
- UA deserved the meanest airline award or whatever it was they recently won.
- The airlines brought this on themselves and are their worst enemy.
Sure it's a difficult business to be in in the first place, but where are all the people with good ideas? Surely there must be employees that have recommended a review and categorization of all complaints to come up with a meaningful credit system instead of throwing money at people that complain the lamp button sticks and denying credit to those traveling overseas with a broken inflight entertainment system.
UA has been in a terrible financial condition for years, and now we get honest replies from customer service?? Airlines are run something akin to a cross between government and a telephone company. Government is fat, inefficient and employ too many useless people. Telephone companies are fat, inefficient (though they would like to think otherwise) and greedy.