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Originally Posted by 1KPath
(Post 15180694)
Today, in order to earn two (2) Regional Upgrades, you first need to reach 100,000 elite status miles (EQM) and then fly 10,000 additional flight miles on United in a quarter. In 2011, you will automatically earn two (2) Regional Upgrades as soon as you reach 75,000 EQM or 90 EQS, and will earn two more at every 25,000 EQM or 30 EQS thereafter with unlimited earning potential. In addition, now all EQM/EQS you earn (not just flight miles on United), will count towards earning Regional Upgrades.
"Today, in order to earn two (2) Regional Upgrades, you first need to reach 100,000 elite status miles (EQM) in 2010 and then fly 10,000 additional flight miles on United in a quarter in 2011. Under the new system, you first need to reach 100,000 elite status miles (EQM) in 2010 and then fly 75,000 additional flight miles in 2011..." There is absolutely no way (none!) that this can be interpreted as a benefit for current (and requalifying) 1Ks. Even 1Ks who will eventually earn 150k (which is neutral...you need to fly 175K to for this to be a net positive) will probably have to wait longer to get 4 CR-1s. Under the old system, you'd get four CR-1s after six months. If you have an even flight pattern, it would take you eight months to fly 100k miles. and earn 4 CR-1s. I honestly believe that the folks at 77 w. wacker can't figure this out and don't understand why people are so angry. Disappointing. |
Originally Posted by boolean64
(Post 15191603)
There is absolutely no way (none!) that this can be interpreted as a benefit for current (and requalifying) 1Ks. Even 1Ks who will eventually earn 150k (which is neutral...you need to fly 175K to for this to be a net positive) will probably have to wait longer to get 4 CR-1s. Under the old system, you'd get four CR-1s after six months. If you have an even flight pattern, it would take you eight months to fly 100k miles. and earn 4 CR-1s.
I honestly believe that the folks at 77 w. wacker can't figure this out and don't understand why people are so angry. Disappointing. |
Originally Posted by 1KPath
(Post 15180694)
Here is the response to a letter I sent yesterday concerning the change in segments required and the number and how CR1s are earned from UA1P1KGS...
Hello Mr 1KPath, We’re always glad to hear from 1K Three Million Miler members like you. Thanks for writing. I'm sorry you're disappointed with how Regional Upgrades will be earned beginning in 2011. We’d like to reward members earlier in the same year that they have activity. Prior to making any changes to our program, we look at how it will impact all of our members. Today, in order to earn two (2) Regional Upgrades, you first need to reach 100,000 elite status miles (EQM) and then fly 10,000 additional flight miles on United in a quarter. In 2011, you will automatically earn two (2) Regional Upgrades as soon as you reach 75,000 EQM or 90 EQS, and will earn two more at every 25,000 EQM or 30 EQS thereafter with unlimited earning potential. In addition, now all EQM/EQS you earn (not just flight miles on United), will count towards earning Regional Upgrades. As a Million Miler, you will still earn the two Regional Upgrades in January. Please be patient as the program expands and changes. We appreciate and value customer comments as they validate what is important to our members. I am forwarding your suggestions to our marketing department, which evaluates new ideas and suggestions to enhance the program and to keep it interesting and meaningful for our members. Regards, A couple of things...1. the response from 1KVoice is now the UA1P1KGS desk??...2. two Regional Upgrades will still be given to MMs in January (a good thing)...3. my comments on the increase in the number of segments required for 1K was ignored (important for a number of my employees) I really get the impression that UA is not quite sure what they want to do...sort of throwing things against the wall and seeing what sticks. I have a gut feeling that the MP and marketing departments are having a battle with the new bean counters...if they are like any of the bean counters I know!! With this in mind, I hope everyone writes to United to express displeasure with the changes...it might give some of the MP people some some extra ammo to fight for the existing program!! I am thankful that my business travel career is nearly over (after 35 years!!) and that I have status on AA and DL if things get even worse on UA!! |
Originally Posted by kokonutz
(Post 15174470)
I had the EXACT SAME REACTION when I opened that email.
It was like, hey, cool, a little salt for the wound! Thanks! Even though I qualified for 1K almost a month ago, I just got the welcoming email. It includes this statement: "Congratulations! There's never been a more exciting time to be an elite." Yes, there was - it was last week! |
Originally Posted by mre5765
(Post 15190722)
I see. So a *G crediting to LH's M&M should have no status such as free checked bags and lounge access on UA metal and carpet, because most of the miles of a typical SEN were from LH metal?
If UA didn't care how much we spend on SQ, LX, LH, etc. then it wouldn't allow us to accrue EQMs on those flights. I'm pretty sure SQ, LX, LH, etc. pay M+ for each RDM and EQM they credit to M+, and UA in turn pays those airlines for eahc RDM and EQM flown on UA metal and credited back to those airlines. Reciprocity those drives business to UA. If UA did not let me accrue RDMs and EQMs on partner airlines, then the usefulness of the alliance would diminish, and I'd find an alliance that gave me those advantages. Your idea is pretty bad, and dead on arrival. The days of using miles/segments as measurements of loyalty are numbered. Millions of people are awash in miles that they can't use and us so-called 'elites' are treated as anything but.... |
I still haven't gotten the e-mail from United! I did get one from CO, though I have shunted most of my earning to UA in anticipation of program integration.
The changes are pretty much a wash for me, but I sympathize with all complaining here - it is definintely a devaluation for very frequent flyers. I'm not clear on low I will be able to best use my upcoming batch of "UA" SWU's, since UACO is rapidly clearing out UA-branded flights in my home IAH market. I suppose that the CO branded flights (connecting to UA TPACS/TALTS) would be elegible for UDU, but my success rate for UDUs on flights of one carrier for which my associated number is of the other brand has been dismally low(0/8) despite being both CO Plat and UA 1K. It definitely makes a difference in getting the upgrade - better to have the branded carrier and FF number the same. As others have noted, this bodes ill for future developments. |
Originally Posted by as219
(Post 15191830)
I think they understand perfectly well: They're giving us fewer CR1s and making us wait until much later in the year to get them. What's not to understand? :td:
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My husband and I are both 1K's and have had an awful time this year getting upgrades or even international business class awards. Flew NRT to SFO last week in econ plus. I split our awards into one ways as I knew when I booked them that our chances of getting business class were between slim and remote. Got it outbound only.
Also flew Continental to Palau from Tokyo in business class. Having 1K status (Mr Karen2 is also a Million Miler) meant nothing in terms of the order of choosing a meal. We were dead last. My big hope with the merger is that some of the Micronesia awards with Continental will stay the same and not run up to Star Alliance cost. |
I think these changes are on the net slightly positive for me. I rarely qualify as 1K (twice in the last 15 years, and needed DEQM to do it the second time) but almost always qualify as 1P. The new 75K tier gives me an achievable target to shoot for and thus affects my decisions whether to choose UA or non-UA at the margin. Getting to 0P status (75K) in 2011 will mean that I have a moderate shot at UDU (flying out of elite-rich SFO) in 2012 by separating myself from the larger pack of 1P members. In my mind, affecting my behavior at the margin is exactly what a corporate loyalty program is supposed to be trying to do... get me to decide in favor of that company in the cases where it's not totally clear cut one way or another for other reasons.
I feel for those of you whose flying patterns routinely put you into the "donut" in the new program where the the number of CR-1 upgrade you earn will be decreased. However, consider that there are probably many more fliers who under the new scheme will earn CR-1's by getting into the 75K-100K range than there are fliers in the donut who will be earning fewer CR-1's than they would have in the past. I expect that there will be about as many total CR-1's issued under the new scheme as would have been issued under the old scheme. People already complain about how CR-1's don't do them any good because they are not clearing; then it is consistent for United to architect the new program so as to not flood the market with more CR-1's. Upgrades are a big deal to me as to many other FTers, and I've had excellent success with UDU on UNited this year despite flying out of elite-rich SFO (albeit as a 1K this year, which won't continue), and I'm 2/2 on Continental flights as well. But I also value my status for faster processing through shorter elite lines, early boarding, improved customer service handling during irregular operations and priority on standby waitlists (get me home or to where I'm going!), usually priority if I want to volunteer to be bumped, etc. The announced changes don't significantly impact any of these benefits, except insofar as perhaps as a 0P I might find myself slightly better off than I had been as a 1P. Yes, in the years to come when I might not make it to 75K, as 1P and not 0P, I'll be slightly worse off than I had been in the past when I was 1P along with everybody else who didn't make it all the way to 1K, but I find that change quite equitable. I rarely travel with a companion. Those of you who often do and complain that fewer CR-1's means that you will not be able to upgrade your companion and therefore both of you will be sitting in the back, please consider that under the old scheme where you got more CR-1's, when you were able to both sit up front, potentially you displaced *TWO* people like me who might have successfully upgraded via UDU or upgraded ourselves using our own CR-1's. You perceive that United is rewarding your loyalty less, and therefore United is taking a chance of losing some of your business; but by rewarding two people like me more (with a greater upgrade success rate), United may gain more of our business. This isn't obviously a net loss for United, and it may very well be a net gain. Oh, and like many lurkers on this thread, I am neither Chicken Little nor hopelessly complacent. Instead I remain watchfully waiting. I don't consider myself married to United Airlines or Mileage Plus, but I recognize other pastures aren't necessarily greener, and those that are today won't necessarily stay that way, either. |
Originally Posted by SFOSpiff
(Post 15191942)
Salt wasn't enough, now they've added lemon juice. :eek:
Even though I qualified for 1K almost a month ago, I just got the welcoming email. It includes this statement: "Congratulations! There's never been a more exciting time to be an elite." Yes, there was - it was last week! and it's going downhill fast. |
Originally Posted by SFOSpiff
(Post 15191942)
"Congratulations! There's never been a more exciting time to be an elite."
Yes, there was - it was last week! |
Originally Posted by SEA1K4EVR
(Post 15188573)
When writing UA don't call them "CR1's"... that's a FT term. They are confirmed regional upgrades.
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Originally Posted by boolean64
(Post 15192062)
I don't know. I think there is a chance 1Kvoice is being sincere when they send that example out and say "hey, it's better for you. before you had to fly 110,000 miles first...now you only have to fly 75,000" But perhaps I'm just trying to be an optimist and the reality is they think we really are that stupid...
And my response from 1K Voice had exactly the same idiotic boilerplate. Don't they understand they are addressing existing 1Ks, for whom the new CR1 rule is absolutely no benefit? What's funny is that they probably have some marketing person who thinks the 75K giving CR1s "earlier" would actually be plausible to somebody paying attention. |
Originally Posted by pshuang
(Post 15192538)
I think these changes are on the net slightly positive for me. I rarely qualify as 1K (twice in the last 15 years, and needed DEQM to do it the second time) but almost always qualify as 1P. The new 75K tier gives me an achievable target to shoot for and thus affects my decisions whether to choose UA or non-UA at the margin. Getting to 0P status (75K) in 2011 will mean that I have a moderate shot at UDU (flying out of elite-rich SFO) in 2012 by separating myself from the larger pack of 1P members. In my mind, affecting my behavior at the margin is exactly what a corporate loyalty program is supposed to be trying to do... get me to decide in favor of that company in the cases where it's not totally clear cut one way or another for other reasons.
I feel for those of you whose flying patterns routinely put you into the "donut" in the new program where the the number of CR-1 upgrade you earn will be decreased. However, consider that there are probably many more fliers who under the new scheme will earn CR-1's by getting into the 75K-100K range than there are fliers in the donut who will be earning fewer CR-1's than they would have in the past. I expect that there will be about as many total CR-1's issued under the new scheme as would have been issued under the old scheme. People already complain about how CR-1's don't do them any good because they are not clearing; then it is consistent for United to architect the new program so as to not flood the market with more CR-1's. Upgrades are a big deal to me as to many other FTers, and I've had excellent success with UDU on UNited this year despite flying out of elite-rich SFO (albeit as a 1K this year, which won't continue), and I'm 2/2 on Continental flights as well. But I also value my status for faster processing through shorter elite lines, early boarding, improved customer service handling during irregular operations and priority on standby waitlists (get me home or to where I'm going!), usually priority if I want to volunteer to be bumped, etc. The announced changes don't significantly impact any of these benefits, except insofar as perhaps as a 0P I might find myself slightly better off than I had been as a 1P. Yes, in the years to come when I might not make it to 75K, as 1P and not 0P, I'll be slightly worse off than I had been in the past when I was 1P along with everybody else who didn't make it all the way to 1K, but I find that change quite equitable. I rarely travel with a companion. Those of you who often do and complain that fewer CR-1's means that you will not be able to upgrade your companion and therefore both of you will be sitting in the back, please consider that under the old scheme where you got more CR-1's, when you were able to both sit up front, potentially you displaced *TWO* people like me who might have successfully upgraded via UDU or upgraded ourselves using our own CR-1's. You perceive that United is rewarding your loyalty less, and therefore United is taking a chance of losing some of your business; but by rewarding two people like me more (with a greater upgrade success rate), United may gain more of our business. This isn't obviously a net loss for United, and it may very well be a net gain. Oh, and like many lurkers on this thread, I am neither Chicken Little nor hopelessly complacent. Instead I remain watchfully waiting. I don't consider myself married to United Airlines or Mileage Plus, but I recognize other pastures aren't necessarily greener, and those that are today won't necessarily stay that way, either. |
Originally Posted by JetAway
(Post 15187593)
The best way is the allow 2011 1Ks to earn their CR-1s at every 25k miles starting at 1 January 2011 and to allow non-1Ks to earn their CR-1s whenever they reach 75k miles in 2011.
Originally Posted by lax2010
(Post 15187824)
I like this better.
Originally Posted by TechnoPagan
(Post 15191346)
I just received the exact same response minus the part about MM CR1s and "being patient" :mad::rolleyes::mad::rolleyes:
Originally Posted by Thunderroad
(Post 15191852)
Got practically the same boilerplate response to my email to the 1K desk.
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