Jun 12, 2013, 8:18 pm
Last edit by: WineCountryUA
What is ORC?
ORC=Original Routing Credit: Claiming credit for your original routing as you originally booked it in the event you are rerouted on flights that earn fewer miles than you originally booked.
When do I qualify for ORC?
If you are flying a UA flight on a UA-issued ticket and crediting to UA Mileage Plus, then generally after being rebooked during IROPS due to a misconnect or canceled flight (regardless of the cause--weather, mechanical, ATC delays, etc.) on a more direct routing than you originally booked that earns fewer United miles. This includes being rebooked on other airlines, even if they are not United partners, as well as being rebooked on other UA flights or UA partner flights.
What if I SDC and then have IROPS?
Reports suggest SDCing AAA-BBB to AAA-XXX-BBB and then having IROPS where you are placed back on AAA-BBB, that ORC might be denied for AAA-XXX-BBB. As your original purchase was AAA-BBB.
Unknown what would happen in more complex situations, such as you traveled to XXX and then IROPS occurred, you would probably just be better without ORC.
You will generally not qualify for ORC under the following circumstances:
A reroute during a VDB has been an open issue (best if you can get the VDB marked INVOL but still should be possible -- may take some pushback if refused)
How do I get ORC?
ORC will not post automatically (even if a gate agent assures you otherwise). You will have to call in or write into the MPSC (Mileage Plus Service Center--NOT the reservations center or Premier reservations line), provide your record locator or e-ticket number, and state that you were rerouted at United's request and would like to receive the mileage as you originally booked. You cannot do this until the miles for the flights you actually flew posted (which, for United metal, is usually shortly after your flight, as of mid-2019) and at least 5 days have passed between the original VDB flight date and the date of the request for ORC. If the agent grants you ORC, and you have UA miles already posted from the flights you actually took, they will send it to auditing. After about a week the miles for the flights you actually flew will be removed from your account and the miles for the original routing will be deposited, so check and make sure that your original routing would have indeed given you more miles than you actually earned!
If you were rebooked on a carrier which isn't a United partner (i.e. AA, DL, etc.), you can generally credit the flight you actually flew to that carrier's mileage program and still claim ORC with UA.
Any tips to ensure I am successful?
When dealing with UA over a rebooking that will earn you fewer miles, make sure the agent marks your ticket as "INVOL." When the MPSC sees this note, they will be much more likely to quickly agree to grant you ORC. The absence of "INVOL" on your ticket makes the agent think you may have voluntarily rerouted yourself on a shorter itinerary, in which case you wouldn't be able to claim ORC.
Automated rebookings (the kind where you misconnect and then check your itinerary or go to a kiosk after landing and find yourself already booked on another flight) generally seem to properly be marked "INVOL," so you should be fine in these cases. You can see if your ticket was marked "INVOL" by clicking on the "View Receipt" function for your itinerary on united.com; it will be shown next to "Fare Rules" below the fare breakdown section, like so:
Note that some people have reported success in claiming ORC on VDB rebookings if they were able to successfully persuade the agent to mark the itinerary "INVOL."
Is there ORC for MM / Lifetime credit? for PQDs?
Yes and Yes (Generally included but to be safe specifically mention these in your request)
Can a get a refund?
It is believed that requesting a refund will block the ability to request ORC.
Other issues?
You may run into difficulty if any of the following are true:
The first two may not be impossible to overcome, but you may need to work harder to get the credit (YMMV, though, especially if both #1 and #2 are true).
The third one is a different case--you need to request credit through the program you're crediting to, as third parties don't have the ability to make adjustments to programs they don't own (UA can't adjust your LH balance, for example--they can only send LH a feed of what flights that person flew, a process which is automated and tied to their operations system).
Archive of older posts - Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Archive)
ORC=Original Routing Credit: Claiming credit for your original routing as you originally booked it in the event you are rerouted on flights that earn fewer miles than you originally booked.
When do I qualify for ORC?
If you are flying a UA flight on a UA-issued ticket and crediting to UA Mileage Plus, then generally after being rebooked during IROPS due to a misconnect or canceled flight (regardless of the cause--weather, mechanical, ATC delays, etc.) on a more direct routing than you originally booked that earns fewer United miles. This includes being rebooked on other airlines, even if they are not United partners, as well as being rebooked on other UA flights or UA partner flights.
What if I SDC and then have IROPS?
Reports suggest SDCing AAA-BBB to AAA-XXX-BBB and then having IROPS where you are placed back on AAA-BBB, that ORC might be denied for AAA-XXX-BBB. As your original purchase was AAA-BBB.
Unknown what would happen in more complex situations, such as you traveled to XXX and then IROPS occurred, you would probably just be better without ORC.
You will generally not qualify for ORC under the following circumstances:
- A change to your itinerary made in advance
- A United-initiated schedule change made prior to departure
- A voluntary change made during travel (i.e. SDC, walking away from a segment, etc.)
A reroute during a VDB has been an open issue (best if you can get the VDB marked INVOL but still should be possible -- may take some pushback if refused)
How do I get ORC?
ORC will not post automatically (even if a gate agent assures you otherwise). You will have to call in or write into the MPSC (Mileage Plus Service Center--NOT the reservations center or Premier reservations line), provide your record locator or e-ticket number, and state that you were rerouted at United's request and would like to receive the mileage as you originally booked. You cannot do this until the miles for the flights you actually flew posted (which, for United metal, is usually shortly after your flight, as of mid-2019) and at least 5 days have passed between the original VDB flight date and the date of the request for ORC. If the agent grants you ORC, and you have UA miles already posted from the flights you actually took, they will send it to auditing. After about a week the miles for the flights you actually flew will be removed from your account and the miles for the original routing will be deposited, so check and make sure that your original routing would have indeed given you more miles than you actually earned!
If you were rebooked on a carrier which isn't a United partner (i.e. AA, DL, etc.), you can generally credit the flight you actually flew to that carrier's mileage program and still claim ORC with UA.
Any tips to ensure I am successful?
When dealing with UA over a rebooking that will earn you fewer miles, make sure the agent marks your ticket as "INVOL." When the MPSC sees this note, they will be much more likely to quickly agree to grant you ORC. The absence of "INVOL" on your ticket makes the agent think you may have voluntarily rerouted yourself on a shorter itinerary, in which case you wouldn't be able to claim ORC.
Automated rebookings (the kind where you misconnect and then check your itinerary or go to a kiosk after landing and find yourself already booked on another flight) generally seem to properly be marked "INVOL," so you should be fine in these cases. You can see if your ticket was marked "INVOL" by clicking on the "View Receipt" function for your itinerary on united.com; it will be shown next to "Fare Rules" below the fare breakdown section, like so:
Fare Rules: Additional charges may apply for changes in addition to any fare rules listed.
INVOL;CXL BY FLT DT/
INVOL;CXL BY FLT DT/
Is there ORC for MM / Lifetime credit? for PQDs?
Yes and Yes (Generally included but to be safe specifically mention these in your request)
Can a get a refund?
It is believed that requesting a refund will block the ability to request ORC.
Other issues?
You may run into difficulty if any of the following are true:
- You're not flying on a UA-issued ticket (recent 2022 reports suggest this is possible)
- The rebooking was done by a third-party due to IROPS on that third party carrier
- You're not crediting to UA MP
The first two may not be impossible to overcome, but you may need to work harder to get the credit (YMMV, though, especially if both #1 and #2 are true).
The third one is a different case--you need to request credit through the program you're crediting to, as third parties don't have the ability to make adjustments to programs they don't own (UA can't adjust your LH balance, for example--they can only send LH a feed of what flights that person flew, a process which is automated and tied to their operations system).
Archive of older posts - Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Archive)
Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Merged)
Mar 12, 2023, 10:42 am
#226
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The Denver customer service desk rebooked me on this flight instead of the continuing flight after we were diverted. Now, the trip shows up on one reservation as two separate flights: ORD-SFO and DEN-SMF, though the ORD-SFO is currently stated as being ineligible for miles as I was rebooked after we landed in Denver. I only earned 90 PQPs on the DEN-SMF leg whereas I would've earned around 200 PQPs if my ORD-SFO flight hadn't diverted.
Last edited by WineCountryUA; Mar 12, 2023 at 10:47 am
Mar 28, 2023, 9:06 pm
#227
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 696
LH cancelled my flight after checkin. I had an 016 United ticket but now I have a LH ticket so it’s crediting less because of the PQP cap.
I think I should be fine to claim ORC but since I got a more direct routing (ZRH-BOM instead of ZRH-MUC-BOM) would I also be able to claim original PQF?
I think I should be fine to claim ORC but since I got a more direct routing (ZRH-BOM instead of ZRH-MUC-BOM) would I also be able to claim original PQF?
Mar 28, 2023, 10:57 pm
#228
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Location: Austin, TX
Posts: 21,412
LH cancelled my flight after checkin. I had an 016 United ticket but now I have a LH ticket so it’s crediting less because of the PQP cap.
I think I should be fine to claim ORC but since I got a more direct routing (ZRH-BOM instead of ZRH-MUC-BOM) would I also be able to claim original PQF?
I think I should be fine to claim ORC but since I got a more direct routing (ZRH-BOM instead of ZRH-MUC-BOM) would I also be able to claim original PQF?
Apr 30, 2023, 6:45 pm
#229
Join Date: Sep 2019
Location: Colorado
Programs: UA Premier 1K
Posts: 44
I was just denied ORC for a flight, looking for suggestions whether it's worth pursing further.
Original flight was GJT-DEN-PHX, round trip. GJT-DEN cancelled due to weather, was auto rebooked on a much later UA itinerary, called and requested rebooking on AA GJT-PHX direct to arrive earlier and that was done. Return PHX-DEN was cancelled a few hours before departure due to MX, rebooked by UA on AA PHX-DEN, continued on the UA DEN-GJT. Credit only posted for the DEN-GJT, as expected.
Request was denied as "your flight was operated by an airline that is not a partner in the MileagePlus program." I think it's possible my request for the AA flight on the outbound may have ruined chances for ORC, but the return change was 100% involuntary. Is there any way to better present the situation to receive ORC? It's 271 PQP, so I'm not going to spend too much time pursuing, but would really like to have it.
Original flight was GJT-DEN-PHX, round trip. GJT-DEN cancelled due to weather, was auto rebooked on a much later UA itinerary, called and requested rebooking on AA GJT-PHX direct to arrive earlier and that was done. Return PHX-DEN was cancelled a few hours before departure due to MX, rebooked by UA on AA PHX-DEN, continued on the UA DEN-GJT. Credit only posted for the DEN-GJT, as expected.
Request was denied as "your flight was operated by an airline that is not a partner in the MileagePlus program." I think it's possible my request for the AA flight on the outbound may have ruined chances for ORC, but the return change was 100% involuntary. Is there any way to better present the situation to receive ORC? It's 271 PQP, so I'm not going to spend too much time pursuing, but would really like to have it.
Apr 30, 2023, 7:01 pm
#230
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164
I was just denied ORC for a flight, looking for suggestions whether it's worth pursing further.
Original flight was GJT-DEN-PHX, round trip. GJT-DEN cancelled due to weather, was auto rebooked on a much later UA itinerary, called and requested rebooking on AA GJT-PHX direct to arrive earlier and that was done. Return PHX-DEN was cancelled a few hours before departure due to MX, rebooked by UA on AA PHX-DEN, continued on the UA DEN-GJT. Credit only posted for the DEN-GJT, as expected.
Request was denied as "your flight was operated by an airline that is not a partner in the MileagePlus program." I think it's possible my request for the AA flight on the outbound may have ruined chances for ORC, but the return change was 100% involuntary. Is there any way to better present the situation to receive ORC? It's 271 PQP, so I'm not going to spend too much time pursuing, but would really like to have it.
Original flight was GJT-DEN-PHX, round trip. GJT-DEN cancelled due to weather, was auto rebooked on a much later UA itinerary, called and requested rebooking on AA GJT-PHX direct to arrive earlier and that was done. Return PHX-DEN was cancelled a few hours before departure due to MX, rebooked by UA on AA PHX-DEN, continued on the UA DEN-GJT. Credit only posted for the DEN-GJT, as expected.
Request was denied as "your flight was operated by an airline that is not a partner in the MileagePlus program." I think it's possible my request for the AA flight on the outbound may have ruined chances for ORC, but the return change was 100% involuntary. Is there any way to better present the situation to receive ORC? It's 271 PQP, so I'm not going to spend too much time pursuing, but would really like to have it.
I've had, erm, less conventional rerouting successfully ORCed -- every once in a while someone (robot or human) gets confused -- and it's definitely easier if the ticket is endorsed as INVOL (which with current automation should happen 100% of the time if the agent is actually using the rebooking tools) but I've never had to request more than twice.
May 16, 2023, 1:28 pm
#231
Join Date: Jun 2018
Posts: 376
Hi, I was wondering if there were any options. I was just denied ORC. I was originally booked on Swiss on a 220 ticket, VCE-ZRH-LHR, with mileage credited to UA. However, Swiss cancelled my flight at the last minute, when I was already at the gate, and rebooked me on BA. When I submitted a request for ORC, I was told it was ineligible because my "flight was not on a partner airline". I called the 1K desk for explanation, and the woman told me that because the ticket was not on 016 stock, they would not allow ORC, even if it was INVOL change, because the rebooked flight was on a non partner airline.
Is it possible to ask Swiss for the ORC, so they will report the flight to UA? BA already proactively stated in their app that I cannot get points with them, and I should ask the originally booked carrier. In fact the BA gate agent was quite snippy, when I boarded she told me they would not give me a meal (I was in J) since I was rebooked from Swiss, and even wrote this on my boarding pass. Not that I wanted the meal, but whatever.
If nothing else, I guess here is a datapoint for anyone wondering what might happen in such a situation.
Is it possible to ask Swiss for the ORC, so they will report the flight to UA? BA already proactively stated in their app that I cannot get points with them, and I should ask the originally booked carrier. In fact the BA gate agent was quite snippy, when I boarded she told me they would not give me a meal (I was in J) since I was rebooked from Swiss, and even wrote this on my boarding pass. Not that I wanted the meal, but whatever.
If nothing else, I guess here is a datapoint for anyone wondering what might happen in such a situation.
May 16, 2023, 1:57 pm
#232
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
Hi, I was wondering if there were any options. I was just denied ORC. I was originally booked on Swiss on a 220 ticket, VCE-ZRH-LHR, with mileage credited to UA. However, Swiss cancelled my flight at the last minute, when I was already at the gate, and rebooked me on BA. When I submitted a request for ORC, I was told it was ineligible because my "flight was not on a partner airline". I called the 1K desk for explanation, and the woman told me that because the ticket was not on 016 stock, they would not allow ORC, even if it was INVOL change, because the rebooked flight was on a non partner airline. ...
Never hurts to ask, with the right expections
May 16, 2023, 2:28 pm
#233
Join Date: Jun 2018
Posts: 376
Yes, this is the normal outcome. Understandable since UA had no role. Occasionally there have reports of success but generally no.
ORC is not common for other carriers, not sure it offers ORC for its elites. There is little incident for LX to do anything.
Never hurts to ask, with the right expections
ORC is not common for other carriers, not sure it offers ORC for its elites. There is little incident for LX to do anything.
Never hurts to ask, with the right expections
May 16, 2023, 3:01 pm
#234
Moderator: United Airlines
Join Date: Jun 2007
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There is been enough UA inconsistency to easily confuse anyone. If this is a crucial credit. I would try try again but with the MileagePlus service center and say you were confused by the denial as you had hear of others being successful. Don't over push but the MPSC center folks have been willing to do good things on the phone (my choice) or email with all the data at hand. The problem with partner ticket credit is it is a more complicated calculation and there may not be a agent accessible tool to determining the credit. The agent will have force post the flight segment and that may be an issue for newer agents. There is no public face policy on ORC to refer to unfortunately.
May 16, 2023, 5:05 pm
#235
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There is been enough UA inconsistency to easily confuse anyone. If this is a crucial credit. I would try try again but with the MileagePlus service center and say you were confused by the denial as you had hear of others being successful. Don't over push but the MPSC center folks have been willing to do good things on the phone (my choice) or email with all the data at hand. The problem with partner ticket credit is it is a more complicated calculation and there may not be a agent accessible tool to determining the credit. The agent will have force post the flight segment and that may be an issue for newer agents. There is no public face policy on ORC to refer to unfortunately.
RC request should really go through LX as it was their ticket. UA really has nothing to do with this ticket other than as potentially the one to award mileage credit for it after LX processes a request. Normally that happens when they process the ticket data after the flight.
May 16, 2023, 5:29 pm
#236
Moderator: United Airlines
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While one could try the above as a last resort, I think the RC request should really go through LX as it was their ticket. UA really has nothing to do with this ticket other than as potentially the one to award mileage credit for it after LX processes a request. Normally that happens when they process the ticket data after the flight.
RC request should really go through LX as it was their ticket. UA really has nothing to do with this ticket other than as potentially the one to award mileage credit for it after LX processes a request. Normally that happens when they process the ticket data after the flight.How does LX communicate to UA to post if there is no flight segment to report?
May 16, 2023, 11:17 pm
#237
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I have no idea, but if you don't ask you'll never know.
Well, LX would manually report the original segment via whatever their standard mechanism for doing so is. But It was said to be LX ticket stock, and 220 is LH ... so perhaps that's who to try with.
The only way UA would post this directly would be out of goodwill, as you mentioned.
If I were in this position I'd try both the LX/LH and UAptions. If one posts the segment then stop trying with the other.
How does LX communicate to UA to post if there is no flight segment to report?
The only way UA would post this directly would be out of goodwill, as you mentioned.
If I were in this position I'd try both the LX/LH and UA
ptions. If one posts the segment then stop trying with the other.
May 17, 2023, 9:00 pm
#238
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I have no idea, but if you don't ask you'll never know.Well, LX would manually report the original segment via whatever their standard mechanism for doing so is. But It was said to be LX ticket stock, and 220 is LH ... so perhaps that's who to try with.
The only way UA would post this directly would be out of goodwill, as you mentioned.
If I were in this position I'd try both the LX/LH and UAptions. If one posts the segment then stop trying with the other.
The only way UA would post this directly would be out of goodwill, as you mentioned.
If I were in this position I'd try both the LX/LH and UA
ptions. If one posts the segment then stop trying with the other.
Jun 27, 2023, 10:12 am
#239
Join Date: Jun 2005
Posts: 497
OK folks. Have a more difficult situation here and wondering what my options are for ORC.
Long story short, I was supposed to fly BOS-EWR-BUF yesterday (Monday). But storms in EWR caused a mess in BOS and elsewhere. My flight to EWR had cascading delays.
I'm a master at finding alternate flights during IRROPS, even on other airlines. But because there was an even worse weather disaster on the east coast on Sunday, most airlines were already filled to the max on Monday/Tuesday as a result. So when Monday's weather meltdown happened it went from bad to worse. There wasn't a single flight available to get me to BUF on any airline from any connection until Wednesday.
So after 8 hours of cascading delays in BOS i pulled the rip cord, aborted, and decided to rent a car and drive.
I called UA to make sure they updated my reservation as I intended to still fly home from BUF later this week. I asked for a refund for the unused outbound.
So...am I allowed to get ORC for the outbound flights (BOS-EWR-BUF)? UA was unable to accommodate me on any other UA flight or other airline. I had no choice but to drive. But if I had my choice I would have flown UA.
Or did my request for refund on the outbound prevent me from getting ORC?
Long story short, I was supposed to fly BOS-EWR-BUF yesterday (Monday). But storms in EWR caused a mess in BOS and elsewhere. My flight to EWR had cascading delays.
I'm a master at finding alternate flights during IRROPS, even on other airlines. But because there was an even worse weather disaster on the east coast on Sunday, most airlines were already filled to the max on Monday/Tuesday as a result. So when Monday's weather meltdown happened it went from bad to worse. There wasn't a single flight available to get me to BUF on any airline from any connection until Wednesday.
So after 8 hours of cascading delays in BOS i pulled the rip cord, aborted, and decided to rent a car and drive.
I called UA to make sure they updated my reservation as I intended to still fly home from BUF later this week. I asked for a refund for the unused outbound.
So...am I allowed to get ORC for the outbound flights (BOS-EWR-BUF)? UA was unable to accommodate me on any other UA flight or other airline. I had no choice but to drive. But if I had my choice I would have flown UA.
Or did my request for refund on the outbound prevent me from getting ORC?
Jun 27, 2023, 10:34 am
#240
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OK folks. Have a more difficult situation here and wondering what my options are for ORC.
Long story short, I was supposed to fly BOS-EWR-BUF yesterday (Monday). But storms in EWR caused a mess in BOS and elsewhere. My flight to EWR had cascading delays.
I'm a master at finding alternate flights during IRROPS, even on other airlines. But because there was an even worse weather disaster on the east coast on Sunday, most airlines were already filled to the max on Monday/Tuesday as a result. So when Monday's weather meltdown happened it went from bad to worse. There wasn't a single flight available to get me to BUF on any airline from any connection until Wednesday.
So after 8 hours of cascading delays in BOS i pulled the rip cord, aborted, and decided to rent a car and drive.
I called UA to make sure they updated my reservation as I intended to still fly home from BUF later this week. I asked for a refund for the unused outbound.
So...am I allowed to get ORC for the outbound flights (BOS-EWR-BUF)? UA was unable to accommodate me on any other UA flight or other airline. I had no choice but to drive. But if I had my choice I would have flown UA.
Or did my request for refund on the outbound prevent me from getting ORC?
Long story short, I was supposed to fly BOS-EWR-BUF yesterday (Monday). But storms in EWR caused a mess in BOS and elsewhere. My flight to EWR had cascading delays.
I'm a master at finding alternate flights during IRROPS, even on other airlines. But because there was an even worse weather disaster on the east coast on Sunday, most airlines were already filled to the max on Monday/Tuesday as a result. So when Monday's weather meltdown happened it went from bad to worse. There wasn't a single flight available to get me to BUF on any airline from any connection until Wednesday.
So after 8 hours of cascading delays in BOS i pulled the rip cord, aborted, and decided to rent a car and drive.
I called UA to make sure they updated my reservation as I intended to still fly home from BUF later this week. I asked for a refund for the unused outbound.
So...am I allowed to get ORC for the outbound flights (BOS-EWR-BUF)? UA was unable to accommodate me on any other UA flight or other airline. I had no choice but to drive. But if I had my choice I would have flown UA.
Or did my request for refund on the outbound prevent me from getting ORC?
I would have purchased/flown nonstop on this route in the first place - e.g. B6 had 2 of its 3 flights arrived on time yesterday; the 3rd one has delays but also made it. Adding connections add hours onto the trip, even with no issues, on an 1 hr+ flight.