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Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Merged)

Old Jun 12, 13, 8:18 pm
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Last edit by: WineCountryUA
What is ORC?

ORC=Original Routing Credit: Claiming credit for your original routing as you originally booked it in the event you are rerouted on flights that earn fewer miles than you originally booked.

When do I qualify for ORC?

If you are flying a UA flight on a UA-issued ticket and crediting to UA Mileage Plus, then generally after being rebooked during IROPS due to a misconnect or canceled flight (regardless of the cause--weather, mechanical, ATC delays, etc.) on a more direct routing than you originally booked that earns fewer United miles. This includes being rebooked on other airlines, even if they are not United partners, as well as being rebooked on other UA flights or UA partner flights.

What if I SDC and then have IROPS?
Reports suggest SDCing AAA-BBB to AAA-XXX-BBB and then having IROPS where you are placed back on AAA-BBB, that ORC might be denied for AAA-XXX-BBB. As your original purchase was AAA-BBB.
Unknown what would happen in more complex situations, such as you traveled to XXX and then IROPS occurred, you would probably just be better without ORC.


You will generally not qualify for ORC under the following circumstances:
  • A change to your itinerary made in advance
  • A United-initiated schedule change made prior to departure
  • A voluntary change made during travel (i.e. SDC, walking away from a segment, etc.)

A reroute during a VDB has been an open issue (best if you can get the VDB marked INVOL but still should be possible -- may take some pushback if refused)

How do I get ORC?

ORC will not post automatically (even if a gate agent assures you otherwise). You will have to call in or write into the MPSC (Mileage Plus Service Center--NOT the reservations center or Premier reservations line), provide your record locator or e-ticket number, and state that you were rerouted at United's request and would like to receive the mileage as you originally booked. You cannot do this until the miles for the flights you actually flew posted (which, for United metal, is usually shortly after your flight, as of mid-2019) and at least 5 days have passed between the original VDB flight date and the date of the request for ORC. If the agent grants you ORC, and you have UA miles already posted from the flights you actually took, they will send it to auditing. After about a week the miles for the flights you actually flew will be removed from your account and the miles for the original routing will be deposited, so check and make sure that your original routing would have indeed given you more miles than you actually earned!

If you were rebooked on a carrier which isn't a United partner (i.e. AA, DL, etc.), you can generally credit the flight you actually flew to that carrier's mileage program and still claim ORC with UA.

Any tips to ensure I am successful?

When dealing with UA over a rebooking that will earn you fewer miles, make sure the agent marks your ticket as "INVOL." When the MPSC sees this note, they will be much more likely to quickly agree to grant you ORC. The absence of "INVOL" on your ticket makes the agent think you may have voluntarily rerouted yourself on a shorter itinerary, in which case you wouldn't be able to claim ORC.

Automated rebookings (the kind where you misconnect and then check your itinerary or go to a kiosk after landing and find yourself already booked on another flight) generally seem to properly be marked "INVOL," so you should be fine in these cases. You can see if your ticket was marked "INVOL" by clicking on the "View Receipt" function for your itinerary on united.com; it will be shown next to "Fare Rules" below the fare breakdown section, like so:

Fare Rules: Additional charges may apply for changes in addition to any fare rules listed.

INVOL;CXL BY FLT DT/
Note that some people have reported success in claiming ORC on VDB rebookings if they were able to successfully persuade the agent to mark the itinerary "INVOL."


Is there ORC for MM / Lifetime credit? for PQDs?

Yes and Yes (Generally included but to be safe specifically mention these in your request)

Can a get a refund?

It is believed that requesting a refund will block the ability to request ORC.

Other issues?

You may run into difficulty if any of the following are true:
  1. You're not flying on a UA-issued ticket (recent 2022 reports suggest this is possible)
  2. The rebooking was done by a third-party due to IROPS on that third party carrier
  3. You're not crediting to UA MP

The first two may not be impossible to overcome, but you may need to work harder to get the credit (YMMV, though, especially if both #1 and #2 are true).

The third one is a different case--you need to request credit through the program you're crediting to, as third parties don't have the ability to make adjustments to programs they don't own (UA can't adjust your LH balance, for example--they can only send LH a feed of what flights that person flew, a process which is automated and tied to their operations system).

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Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Merged)

Old Jun 2, 18, 9:19 am
  #256  
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Originally Posted by CruiserCLE View Post
Whats the latest consensus on potential ORC for trip in vain/cancellation and driving to your destination? First time for me earlier this week, had three cancellations (2 UA and then the AA they rebooked me on). Every agent I spoke with knew my situation that I needed to get home that night regardless, because I had a departing UA longhaul international itinerary the next morning so flying home then was not an option. The earliest UA itinerary would have gotten me in as the outbound was leaving. Ended up renting a car and drove the 7+ hours. The last UA agent refunded the ticket but any thoughts on if I have a shot of ORC?
your ticket was refunded, so theres no way youll get ORC. You can keep calling and asking, but the answer will be no.

Even if if they wanted to ORC, what would they base it on? Your PQD is now 0 since you were refunded - so the system wont recognizw any RDM based on that, and as a result of that, 0 PQD.
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Old Jul 5, 18, 12:56 am
  #257  
 
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Mileage plus member, I booked a flight on LH (LH ticket number, LH metal) that got cancelled and was rerouted on a 9W flight (i was made aware of the rerouting approx 12h before take off)

Can I request ORC in this situation? should I contact LH or UA?

Thanks
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Old Jul 5, 18, 4:45 am
  #258  
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Originally Posted by tim034 View Post
Mileage plus member, I booked a flight on LH (LH ticket number, LH metal) that got cancelled and was rerouted on a 9W flight (i was made aware of the rerouting approx 12h before take off)

Can I request ORC in this situation? should I contact LH or UA?

Thanks
those are tough ones. Essentially LH need to agree to pay UA. I would mail in the original ticket and BPs (assume you have it) to UA and ask them to work with LH to get the miles credited.
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Old Jul 11, 18, 5:55 am
  #259  
 
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This thread has been very helpful to me. Last week UA cancelled one of my flights, and rebooked me on AA the next day. On Monday I wrote both asking for mileage credit, and by this morning both have credited me with the same miles. That was a very easy double dip and partially makes up for all the hassle I had to go through because of the cancellation. Thanks to all for the wiki and their contributions.
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Old Jul 30, 18, 10:05 pm
  #260  
 
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On 7/28 I was scheduled to fly SEA-ORD-SBN on United. It was oversold so I volunteered to be bumped to SEA-MSP-SBN on Delta landing 2 hours later for a $450 voucher.

Which airline should I earn miles for? Neither airline has given me miles yet, and if I enter the e-ticket (starting 016) onto Delta's website, the correct itinerary comes up but says it's worth 0 segments and 0 miles.
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Old Jul 30, 18, 10:11 pm
  #261  
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Originally Posted by tornado163 View Post
Which airline should I earn miles for?
Since it was voluntary, you should only earn on Delta.
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Old Jul 31, 18, 12:47 am
  #262  
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Originally Posted by mahasamatman View Post
Since it was voluntary, you should only earn on Delta.
I disagree. Id expect to be able to get Original Routing Credit for the UA flights upon request.

Id ask DL first, wait for credit there, and then request MileagePlus credit also.

Voluntary Denied Boarding is still at UAs discretion and should be considered an involuntary reroute for purposes of credit, despite the name.
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Old Jul 31, 18, 4:48 am
  #263  
 
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Originally Posted by jsloan View Post

I disagree. Id expect to be able to get Original Routing Credit for the UA flights upon request.

Id ask DL first, wait for credit there, and then request MileagePlus credit also.

Voluntary Denied Boarding is still at UAs discretion and should be considered an involuntary reroute for purposes of credit, despite the name.
Thanks for the advice, I'll contact Delta first.
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Old Jul 31, 18, 7:32 am
  #264  
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DL has been getting better about coding rebookings as zero-fare, but it's worth a try.
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Old Jul 31, 18, 11:25 am
  #265  
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Originally Posted by jsloan View Post

I disagree. Id expect to be able to get Original Routing Credit for the UA flights upon request.

Id ask DL first, wait for credit there, and then request MileagePlus credit also.

Voluntary Denied Boarding is still at UAs discretion and should be considered an involuntary reroute for purposes of credit, despite the name.
Agree with the disagree.
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Old Jul 31, 18, 7:04 pm
  #266  
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Originally Posted by mahasamatman View Post
Since it was voluntary, you should only earn on Delta.
OAL is always INVOL. ORC on UA should be a piece of cake.
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Old Jul 31, 18, 7:11 pm
  #267  
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Originally Posted by cfischer View Post
OAL is always INVOL.
Since when? The OP explicitly said it was VDB.
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Old Jul 31, 18, 7:42 pm
  #268  
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Originally Posted by mahasamatman View Post
Since when? The OP explicitly said it was VDB.
Youre conflating the terms. VDB is an involuntary reroute because its not at the passengers discretion.

Looked at another way UA paid OP to go away; the recompense is the voucher plus ORC.
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Old Aug 1, 18, 7:10 pm
  #269  
 
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Originally Posted by tornado163 View Post
Thanks for the advice, I'll contact Delta first.
Delta credited my miles. Quick and painless.
jsloan likes this.
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Old Aug 5, 18, 8:48 pm
  #270  
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How long does ORC typically take? Flew 2 weeks ago, called in to claim ORC a week later; no change in credit/correspondence to date.

When itin went pear shape, first flight exLGA cancelled, I inquired about taking CX exJFK and was told by agents on two different calls that this was not possible as UA doesn't have an interline agreement with CX (both were verbatim the same). When trying to understand the statement in light of UA selling CX HKG-BKK et al they claimed that was different. I let it go but curious if in fact there is a distinction. FWIW the cancellation was probably due to WX the night before precluding the arrival of aircraft and it would have been reasonable to deny OAL based upon WX but figured I'd inquire all the same.
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