Last edit by: WineCountryUA
This is an archive thread, the active thread isTo split or not to split PNR
To split or not to split PNR {Archive}
#166
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
Hi-
I'm a Gold Premiere with UA and haven't ever flown with my son & hubby together. Years ago, as a Plat member with CO, I recall having to separate my confirmation number from my hubby's if I wanted to stay in line for a possible UG on my own. If I'd only take the UG as a couple, I'd leave it as it was.
Now, with UA, I am traveling with a 5 year old and my husband. We are flying DTW-ORD-MCO. I know my possibilities through ORD are always low, but if I want to chance it and take the UG if available on any of our flights, do I need to do something? We all 3 have the same confirmation number. I'm the only Premier among us. While I'd love for my son to sit up front with me for the short flight from ORD-MCO or return, I'm being honest and saying that I have no problem leaving the boys in back.
My hubby hasn't flown with me since the merger, and the time I flew with my son, I was a Plat & we both got upgrades days ahead of the flight. I've read the website but admit, I'm confused. Do I need to notify someone to separate the confirmation numbers? Does that affect my companion's ability to check his luggage for free? Or do I leave it all alone and IF a seat opens in 1st, I'll be in the same situation as I would be traveling alone?
The return flights seem much more possible for upgrades than our 1st flights on Friday do. I've even considered upgrading myself on the way home with miles, but I don't want to affect their seating or ability to check bags free. My son is listed as my companion and got economy plus seating with me. I paid for my husband to sit in Economy Plus so we could all sit together.
We only have 3 bags to check so that's my 2 and my son's 1 of 2 possible as my companion. The way it reads I'm understanding that both my companion and I get to check 2 free bags each. I'm assuming my hubby would be asked to pay if he had more luggage, as he's not premiere or companion.
When you travel solo, as I do, it's easy to figure out the best ways to go. This family vacation stuff definitely confuses me. I asked UA's Gold Premiere Line and was given 2 different answers on 2 different dates. As our trip approaches this week, I'm hoping that someone here can help me out.
Most important is the possible upgrade. If I want the BEST chance at an UG, do I have to separate the confirmation numbers or just leave it as is and I'll still be treated as a possible UG?
Thanks in advance!
I'm a Gold Premiere with UA and haven't ever flown with my son & hubby together. Years ago, as a Plat member with CO, I recall having to separate my confirmation number from my hubby's if I wanted to stay in line for a possible UG on my own. If I'd only take the UG as a couple, I'd leave it as it was.
Now, with UA, I am traveling with a 5 year old and my husband. We are flying DTW-ORD-MCO. I know my possibilities through ORD are always low, but if I want to chance it and take the UG if available on any of our flights, do I need to do something? We all 3 have the same confirmation number. I'm the only Premier among us. While I'd love for my son to sit up front with me for the short flight from ORD-MCO or return, I'm being honest and saying that I have no problem leaving the boys in back.
My hubby hasn't flown with me since the merger, and the time I flew with my son, I was a Plat & we both got upgrades days ahead of the flight. I've read the website but admit, I'm confused. Do I need to notify someone to separate the confirmation numbers? Does that affect my companion's ability to check his luggage for free? Or do I leave it all alone and IF a seat opens in 1st, I'll be in the same situation as I would be traveling alone?
The return flights seem much more possible for upgrades than our 1st flights on Friday do. I've even considered upgrading myself on the way home with miles, but I don't want to affect their seating or ability to check bags free. My son is listed as my companion and got economy plus seating with me. I paid for my husband to sit in Economy Plus so we could all sit together.
We only have 3 bags to check so that's my 2 and my son's 1 of 2 possible as my companion. The way it reads I'm understanding that both my companion and I get to check 2 free bags each. I'm assuming my hubby would be asked to pay if he had more luggage, as he's not premiere or companion.
When you travel solo, as I do, it's easy to figure out the best ways to go. This family vacation stuff definitely confuses me. I asked UA's Gold Premiere Line and was given 2 different answers on 2 different dates. As our trip approaches this week, I'm hoping that someone here can help me out.
Most important is the possible upgrade. If I want the BEST chance at an UG, do I have to separate the confirmation numbers or just leave it as is and I'll still be treated as a possible UG?
Thanks in advance!
http://www.flyertalk.com/forum/unite...s-stop-61.html
Last edited by jmanirish; Apr 27, 2015 at 5:47 am Reason: Edited based on aacharya's correct post
#167
FlyerTalk Evangelist


Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,529
This is not the case..re losing bags.
OP...split you and your son off in one PNR. Then both are eligible for upgrades. And both keep all benefits.
OP...split you and your son off in one PNR. Then both are eligible for upgrades. And both keep all benefits.
#168
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
However the advice in the linked thread still stands, if you+your son haven't cleared before you check in, then check in on the website and don't try to upgrade, otherwise you and your son will then be on separate PNRs, and you'll lose the 3rd bag for free. Same applies to the return and auto checkin.
#169
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,211
However the advice in the linked thread still stands, if you+your son haven't cleared before you check in, then check in on the website and don't try to upgrade, otherwise you and your son will then be on separate PNRs, and you'll lose the 3rd bag for free. Same applies to the return and auto checkin.
#170
Suspended
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 31,464
As a gold you have zero chance of getting an upgrade. If a TOD offer pops up you may get a shot if you want to pay more.
There are no CPU's for golds, let alone plats.
There are no CPU's for golds, let alone plats.
#171

Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,495
Thanks for the info. I'll try calling UA again. As for no Complimentary Upgrades for Gold, is that b/c of ORD? I've been getting my upgrades from DTW-iAH and IAH to wherever, about 90 percent of the time. Granted, I usually book pretty late (within a week of my departure) and always travel solo. But I avoid ORD like the plague.
I'll check with UA again about the baggage and the UG. As stated, I got 2 separate replies on 2 different dates. 1st flight is ERJ and no big deal, but I would appreciate an UG on the 738 and on both return flights.
Basically I am getting that if I split off from my son, he loses his free checked bags. Why does it have to be so confusing?
That said, thanks so much for the help. I knew I wasn't the only one confused. I don't expect an UG on Friday's flight as it is already showing only 3 seats from ORD to MCO and that is fine. The return flight, though, is important as I'll be wanting some peace.
Oy, solo trips are so much easier!
I'll check with UA again about the baggage and the UG. As stated, I got 2 separate replies on 2 different dates. 1st flight is ERJ and no big deal, but I would appreciate an UG on the 738 and on both return flights.
Basically I am getting that if I split off from my son, he loses his free checked bags. Why does it have to be so confusing?
That said, thanks so much for the help. I knew I wasn't the only one confused. I don't expect an UG on Friday's flight as it is already showing only 3 seats from ORD to MCO and that is fine. The return flight, though, is important as I'll be wanting some peace.
Oy, solo trips are so much easier!
#172



Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, UA 1K (2.9MM), others
Posts: 2,373
Yes, agree that the free upgrade possibilities for a Gold are quite low, so maybe if you can prepare yourself mentally to spend a little money for reasonably priced upgrades at check-in, you might be better off.
Suggest splitting the records as discussed, and checking in so that the person(s) you most want to have an upgrade are first to check in. That way if there are only a few upgrade offers the first to check in would get it first.
Suggest splitting the records as discussed, and checking in so that the person(s) you most want to have an upgrade are first to check in. That way if there are only a few upgrade offers the first to check in would get it first.
#173
Suspended
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 31,464
Thanks for the info. I'll try calling UA again. As for no Complimentary Upgrades for Gold, is that b/c of ORD? I've been getting my upgrades from DTW-iAH and IAH to wherever, about 90 percent of the time. Granted, I usually book pretty late (within a week of my departure) and always travel solo. But I avoid ORD like the plague.
I'll check with UA again about the baggage and the UG. As stated, I got 2 separate replies on 2 different dates. 1st flight is ERJ and no big deal, but I would appreciate an UG on the 738 and on both return flights.
Basically I am getting that if I split off from my son, he loses his free checked bags. Why does it have to be so confusing?
That said, thanks so much for the help. I knew I wasn't the only one confused. I don't expect an UG on Friday's flight as it is already showing only 3 seats from ORD to MCO and that is fine. The return flight, though, is important as I'll be wanting some peace.
Oy, solo trips are so much easier!
I'll check with UA again about the baggage and the UG. As stated, I got 2 separate replies on 2 different dates. 1st flight is ERJ and no big deal, but I would appreciate an UG on the 738 and on both return flights.
Basically I am getting that if I split off from my son, he loses his free checked bags. Why does it have to be so confusing?
That said, thanks so much for the help. I knew I wasn't the only one confused. I don't expect an UG on Friday's flight as it is already showing only 3 seats from ORD to MCO and that is fine. The return flight, though, is important as I'll be wanting some peace.
Oy, solo trips are so much easier!
The MP program isn't what it used to be. The man in charge changed it and thinks their elites are over-entitled. Everyone gets a shot to buy upgrades now, and even worse non-elites are getting a shot for a lower price than us elites. Yes, that's correct. As a platinum the only worthwhile benefit left is zone 1 boarding, ensuring I get a space in the overhead bin. Oh and E+.
FWIW as a gold last year in Chicago I flew 110 segments. I received an CPU *once*. Yep. On a Q400 from DEN-BIL.
#174
FlyerTalk Evangelist, Ambassador: World of Hyatt


Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
As a silver I've basically given up getting an upgrade, particularly to MCO, where I used to get one all the time. I know some will say they get them, but are they traveling on weekends?
Anyway, I am now booking my husband on the same PNR and not splitting. Chances are I won't get an upgrade and I can get E+ at 24 hours, which is my upgrade these days
As a gold you can get them when you select your seat.
Or, I'll take the TOD upgrade when I check in if offered at a decent price. That's why I set a timer at slightly before 24 hours so I'm ready to check in right away.
Anyway, I am now booking my husband on the same PNR and not splitting. Chances are I won't get an upgrade and I can get E+ at 24 hours, which is my upgrade these days
As a gold you can get them when you select your seat.Or, I'll take the TOD upgrade when I check in if offered at a decent price. That's why I set a timer at slightly before 24 hours so I'm ready to check in right away.
#175
FlyerTalk Evangelist




Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,399
#176

Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,495
Regarding upgrades as a Gold: I THINK I'm getting them b/c I'm open to dates, book within days of my trip and yes, am booking higher fares. That is mostly due to my last-minute travel. I'm basing my stats on 2014.
When I book, I can SEE that flights through ORD are cheaper, but they're less miles and that is a VERY difficult UG. I rarely buy up at the kiosk (it'd have to be one long flight!) b/c I don't LIKE those offers going to people. I'd rather sit in economy than encourage the company to sell those last-minute seats instead of UG. I know I did it when I had a kidney stone on a return flight, but that was IMO necessary. If I'm going to pay MORE for a ticket I'll do it at original purchase and get the extra miles out of doing so. But again, this is SO rare- having purchased months ahead, I wasn't able to see the upgrade list or know what it'd be like this close to leaving.
If I could be sure of getting all our luggage in, I would've done 2 separate reservations. It's also confusing that when signing in under my hubby's FF number or my son's, neither one Premier, I see it state that there are no charges for 2 bags each. I know this is b/c they're sharing a confirmation number with me, but it could've been taken as it read! I'm so glad I asked before I did something stupid. And I can understand WHY the 2 reps had different answers for me. It IS confusing!
Thanks again for the help!
When I book, I can SEE that flights through ORD are cheaper, but they're less miles and that is a VERY difficult UG. I rarely buy up at the kiosk (it'd have to be one long flight!) b/c I don't LIKE those offers going to people. I'd rather sit in economy than encourage the company to sell those last-minute seats instead of UG. I know I did it when I had a kidney stone on a return flight, but that was IMO necessary. If I'm going to pay MORE for a ticket I'll do it at original purchase and get the extra miles out of doing so. But again, this is SO rare- having purchased months ahead, I wasn't able to see the upgrade list or know what it'd be like this close to leaving.
If I could be sure of getting all our luggage in, I would've done 2 separate reservations. It's also confusing that when signing in under my hubby's FF number or my son's, neither one Premier, I see it state that there are no charges for 2 bags each. I know this is b/c they're sharing a confirmation number with me, but it could've been taken as it read! I'm so glad I asked before I did something stupid. And I can understand WHY the 2 reps had different answers for me. It IS confusing!
Thanks again for the help!
#177
FlyerTalk Evangelist



Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,345
UACO has made the calculus here very difficult. Certainly split your husband off, he'd prevent any possible UG and as a non-status on his own res he may get a cheaper buy up offer at checkin. You and your son will be eligible for the UG in advance, if you can clear together. If you want the highest chance of UG for you, you'll have to split from your son at checkin time to get on the upgrade standby list. This of course makes your son's upgrade situation on the return murky, it's wildly inconsistent if he'll be upgrade eligible.
The hub doesn't matter a lot, it's status and fare. Did you book this vacation last minute for a high fare like you do for your other trips?
Thanks for the info. I'll try calling UA again. As for no Complimentary Upgrades for Gold, is that b/c of ORD? I've been getting my upgrades from DTW-iAH and IAH to wherever, about 90 percent of the time. Granted, I usually book pretty late (within a week of my departure) and always travel solo. But I avoid ORD like the plague.
#178



Join Date: May 2009
Location: Washington, DC
Programs: UA Plat & 1MM, AA, DL
Posts: 8,709
UACO has made the calculus here very difficult. Certainly split your husband off, he'd prevent any possible UG and as a non-status on his own res he may get a cheaper buy up offer at checkin. You and your son will be eligible for the UG in advance, if you can clear together. If you want the highest chance of UG for you, you'll have to split from your son at checkin time to get on the upgrade standby list. This of course makes your son's upgrade situation on the return murky, it's wildly inconsistent if he'll be upgrade eligible.
You have to assess whether it seems likely that you could get two upgrades - for example, a wide-open FC cabin. If so, split off only husband and roll the dice you'll both get upgraded together. It can happen, even for Golds. If you're close to flight time and seats are limited, then split off son as well, and take your chances of one upgrade (or do this now if seats are limited).
For luggage, I thought benefit was extended to all companions regardless of whether on same PNR, but especially if booked on same PNR but then later split for upgrades. No longer the case?
#179
FlyerTalk Evangelist


Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,529
I still mandate it is worth the possible upgrade to split to only two people, and if need be, let the system split again. (Or just book one-ways (see "split" thread).
Last edited by aacharya; Apr 27, 2015 at 12:53 pm
#180

Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,495
Mduel- no- I did NOT book this last minute and for higher fare as usual. This is a family trip and was booked months ago, something I never do. In fact I'm going to NYC in June and I just booked that flight b/c the rate was so low, it's a short hop from here to EWR AND there are no direct 1st Class flights. And THAT felt odd to me. I'm so used to booking last minute that I didn't know any of the rules regarding companions, etc. Which leads me to my answer!
Okay. I called Premier Desk and was assured that this is correct. They split me off from my hubby & son. And it shows that IN the computer. The check-in people should KNOW that we were all on the same trip, all purchased at same time with one transaction. That means that as a family traveling with Gold Elite, at least 1 member of my party in addition to me, gets to check bags.
The trick, she says, is to check in without bags online the day before. THEN we don't deal with the bags until we arrive, as that is when they see us together, know we're together, etc. They'll have a copy of our original reservation (I have hard copy to take with me, too) and that should not be a problem.
This lady knew what she was talking about, enough to even explain the new rules as of 4/15. So I am now upgradable, though I'm not expecting a thing on the outward bound segment. A flight from ORD-MCO with only 4 revenue seats available and me as a lowly Gold, don't add up to Upgrade.
She also said that IF I receive an UG for return flight, I can request my son as a companion if another seat opens up. That would be nice and I have been upgraded on that leg before (MCO-ORD) but I'm not counting on anything. I'm simply increasing the odds of an UG by splitting off from my party.
I think they could do this a bit easier, and I'm going to go prepared for checking our bags with the original reservation hard copy AND the wording she gave me. The thing I need to remember is that splitting off or not, the reservation was made together as a party and paid for in one transaction. My status allowed me one extra person in economy plus and another 2 checked bags if needed.
The whole thing hinges on the original reservation. Me splitting myself off for UG purposes doesn't need to affect anything, if I make sure to remember what she said. She also made notes in the reservations to the effect that I did this for the UG possibilities but AM traveling with my hubby and son.
Oddly, though, it now shows (online) my hubby and son as having to pay for their luggage, even though we were on the same confirmation, etc. She said that is normal for their system and her remarks plus the words "Split reservation" should be enough for the extra bags.
BUT...we'll see! Worst case scenario we pay for 2 bags and get reimbursed. But I don't see that happening. It's annoying as Hell to have to choose between an UG and having a companion check their bags. Ironically, you don't NEED to. But I'm ready for anything. I'm just glad she explained it, told us NOT to add our bags when we check in the day before, and gave me the terms to use IF the agent checking our bags doesn't know this rule.
She also said those 4 revenue seats in 1st will likely be sold at check-in, or might have waitlisting. That's okay. It's the return flights I am coveting.
Either way, I'm just happy that I got a final answer. I'm not saying I completely understand it, but I'm glad I checked! She said I wouldn't have been upgraded at all if I hadn't checked b/c it showed me on a reservation with TWO companions. I would've been given the opportunity at online check in to split the reservation for the upgrade possibilities, but that could've caused more problems.
I never dealt with paying for luggage so this is new to me. With all the problems UA has with overhead space, I'd think that allowing one bag per person free would be the way to go. That's just me.
Thanks to everyone for the advice. When there are differences like this, between my original airline (CO) and the new UA, it helps to have somewhere to go to explain it. After that, I called and did as advised. Who knows? Maybe all this crazy yes/no info will lead to one nice UG!
Okay. I called Premier Desk and was assured that this is correct. They split me off from my hubby & son. And it shows that IN the computer. The check-in people should KNOW that we were all on the same trip, all purchased at same time with one transaction. That means that as a family traveling with Gold Elite, at least 1 member of my party in addition to me, gets to check bags.
The trick, she says, is to check in without bags online the day before. THEN we don't deal with the bags until we arrive, as that is when they see us together, know we're together, etc. They'll have a copy of our original reservation (I have hard copy to take with me, too) and that should not be a problem.
This lady knew what she was talking about, enough to even explain the new rules as of 4/15. So I am now upgradable, though I'm not expecting a thing on the outward bound segment. A flight from ORD-MCO with only 4 revenue seats available and me as a lowly Gold, don't add up to Upgrade.
She also said that IF I receive an UG for return flight, I can request my son as a companion if another seat opens up. That would be nice and I have been upgraded on that leg before (MCO-ORD) but I'm not counting on anything. I'm simply increasing the odds of an UG by splitting off from my party.
I think they could do this a bit easier, and I'm going to go prepared for checking our bags with the original reservation hard copy AND the wording she gave me. The thing I need to remember is that splitting off or not, the reservation was made together as a party and paid for in one transaction. My status allowed me one extra person in economy plus and another 2 checked bags if needed.
The whole thing hinges on the original reservation. Me splitting myself off for UG purposes doesn't need to affect anything, if I make sure to remember what she said. She also made notes in the reservations to the effect that I did this for the UG possibilities but AM traveling with my hubby and son.
Oddly, though, it now shows (online) my hubby and son as having to pay for their luggage, even though we were on the same confirmation, etc. She said that is normal for their system and her remarks plus the words "Split reservation" should be enough for the extra bags.
BUT...we'll see! Worst case scenario we pay for 2 bags and get reimbursed. But I don't see that happening. It's annoying as Hell to have to choose between an UG and having a companion check their bags. Ironically, you don't NEED to. But I'm ready for anything. I'm just glad she explained it, told us NOT to add our bags when we check in the day before, and gave me the terms to use IF the agent checking our bags doesn't know this rule.
She also said those 4 revenue seats in 1st will likely be sold at check-in, or might have waitlisting. That's okay. It's the return flights I am coveting.

Either way, I'm just happy that I got a final answer. I'm not saying I completely understand it, but I'm glad I checked! She said I wouldn't have been upgraded at all if I hadn't checked b/c it showed me on a reservation with TWO companions. I would've been given the opportunity at online check in to split the reservation for the upgrade possibilities, but that could've caused more problems.
I never dealt with paying for luggage so this is new to me. With all the problems UA has with overhead space, I'd think that allowing one bag per person free would be the way to go. That's just me.
Thanks to everyone for the advice. When there are differences like this, between my original airline (CO) and the new UA, it helps to have somewhere to go to explain it. After that, I called and did as advised. Who knows? Maybe all this crazy yes/no info will lead to one nice UG!



