Jan 29, 2024, 8:50 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Singapore Airlines (SQ) award booking experiences using United miles
SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases
Old information
================================================== ===========
The fee for non-premier to book awards through the call center will NOT be waived as per:
This is currently the policy
Update: SQ's statement on the recent change:
SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases
Old information
================================================== ===========
Hi everyone,
I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.
Please let me know if you have any clarifying questions, and I’ll do my best to answer them.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.
Please let me know if you have any clarifying questions, and I’ll do my best to answer them.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Update: SQ's statement on the recent change:
Originally Posted by SQ
Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.
For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
Singapore Airlines (SQ) award booking experiences using United miles {Archive}
Oct 27, 2013, 8:15 am
#1
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
Singapore Airlines (SQ) award booking experiences using United miles {Archive}
I see availability on a SQ flight from FRA-JFK using the ANA tool. But the same flight does not show up using United's award search tool. Does this mean the flight can't be booked with UA miles? Thanks.
Oct 27, 2013, 8:19 am
#2
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,983
If you can find availability using one of the tools and can't book it on UA's website, call in to book.
Oct 27, 2013, 8:39 am
#3
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
Oct 27, 2013, 8:45 am
#4
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
Oct 27, 2013, 5:01 pm
#6
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
Called an agent but she couldn't find any available seats for redemption, while ANA shows availability. Has anyone experienced this? I'm looking at FRA-JFK on SQ26 on January 4, 14.
Oct 27, 2013, 6:31 pm
#7
Join Date: Sep 2006
Location: HAM, NYC
Programs: UA Plat, LH SEN(RIP)
Posts: 371
I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.
Oct 27, 2013, 6:59 pm
#8
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK New York John F Kennedy Intl NY US [KJFK]
SAT 04 Jan 2014 | 2 Seats
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------
SQ 26 FRA 08:20 JFK 11:05 388 0 FS~ CS~ YS+
UA 118 FRA 08:45 EWR 12:20 752 0 FS/ CS- YS-
LH 400 FRA 10:55 JFK 13:35 744 0 FS- CS- YS-
UA 51 FRA 11:05 EWR 14:10 764 0 FS/ CS- YS-
LH 402 FRA 13:35 EWR 16:10 744 0 FS- CS- YS-
LH 404 FRA 17:25 JFK 20:20 744 0 FS- CS- YS-
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK New York John F Kennedy Intl NY US [KJFK]
SAT 04 Jan 2014 | 2 Seats
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------------------------------
SQ 26 FRA 08:20 JFK 11:05 388 0 FA+ FM+ FS@ CA+ CM+ CS@ YA+ YM+ YS+
Oct 27, 2013, 10:33 pm
#9
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
That flight definitely has 2+ Y Award Seats available.
For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
[KVS Availability Tool 7.3.0/Diamond - Awards/SQ]
For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK New York John F Kennedy Intl NY US [KJFK]
SAT 04 Jan 2014 | 2 Seats
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------
SQ 26 FRA 08:20 JFK 11:05 388 0 FS~ CS~ YS+
UA 118 FRA 08:45 EWR 12:20 752 0 FS/ CS- YS-
LH 400 FRA 10:55 JFK 13:35 744 0 FS- CS- YS-
UA 51 FRA 11:05 EWR 14:10 764 0 FS/ CS- YS-
LH 402 FRA 13:35 EWR 16:10 744 0 FS- CS- YS-
LH 404 FRA 17:25 JFK 20:20 744 0 FS- CS- YS-
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK New York John F Kennedy Intl NY US [KJFK]
SAT 04 Jan 2014 | 2 Seats
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------------------------------
SQ 26 FRA 08:20 JFK 11:05 388 0 FA+ FM+ FS@ CA+ CM+ CS@ YA+ YM+ YS+
Oct 27, 2013, 10:34 pm
#10
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,680
Didn't UA claim that it no longer does Starnet blocking about a year or so ago?
Oct 28, 2013, 10:15 pm
#12
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
I called the agent and asked them to do a "long sell", as suggested by KVS FAQ page. That didn't work. The agent tried looking up for seats under the internet and the internal system, and neither showed availability. I felt scammed 
Oct 28, 2013, 10:40 pm
#13
Join Date: Feb 2011
Location: HKG, TXL
Programs: CX DM
Posts: 566
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
Oct 29, 2013, 12:08 am
#14
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
You may wish to try calling back and asking for a supervisor.
Oct 29, 2013, 12:16 am
#15
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
Somehow the contents of a whole bottle of Dom disappeared during the flight . . .