Singapore Airlines (SQ) award booking experiences using United miles
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#1
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
Singapore Airlines (SQ) award booking experiences using United miles
I see availability on a SQ flight from FRA-JFK using the ANA tool. But the same flight does not show up using United's award search tool. Does this mean the flight can't be booked with UA miles? Thanks.
#2
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, JetBlue Mosaic, Delta Gold, AA Gold, Marriott Plat, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,976
If you can find availability using one of the tools and can't book it on UA's website, call in to book.
#3
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 518
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
#4
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
#6
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
Called an agent but she couldn't find any available seats for redemption, while ANA shows availability. Has anyone experienced this? I'm looking at FRA-JFK on SQ26 on January 4, 14.
#7
Join Date: Sep 2006
Location: HAM, NYC
Programs: UA Plat, LH SEN(RIP)
Posts: 371
I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.
#8
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,930

For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK New York John F Kennedy Intl NY US [KJFK]
SAT 04 Jan 2014 | 2 Seats
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------
SQ 26 FRA 08:20 JFK 11:05 388 0 FS~ CS~ YS+
UA 118 FRA 08:45 EWR 12:20 752 0 FS/ CS- YS-
LH 400 FRA 10:55 JFK 13:35 744 0 FS- CS- YS-
UA 51 FRA 11:05 EWR 14:10 764 0 FS/ CS- YS-
LH 402 FRA 13:35 EWR 16:10 744 0 FS- CS- YS-
LH 404 FRA 17:25 JFK 20:20 744 0 FS- CS- YS-
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF] JFK New York John F Kennedy Intl NY US [KJFK] SAT 04 Jan 2014 | 2 Seats Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------------------------------- SQ 26 FRA 08:20 JFK 11:05 388 0 FA+ FM+ [email protected] CA+ CM+ [email protected] YA+ YM+ YS+
#9
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
That flight definitely has 2+ Y Award Seats available.
For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
[KVS Availability Tool 7.3.0/Diamond - Awards/SQ]
For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK New York John F Kennedy Intl NY US [KJFK]
SAT 04 Jan 2014 | 2 Seats
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------
SQ 26 FRA 08:20 JFK 11:05 388 0 FS~ CS~ YS+
UA 118 FRA 08:45 EWR 12:20 752 0 FS/ CS- YS-
LH 400 FRA 10:55 JFK 13:35 744 0 FS- CS- YS-
UA 51 FRA 11:05 EWR 14:10 764 0 FS/ CS- YS-
LH 402 FRA 13:35 EWR 16:10 744 0 FS- CS- YS-
LH 404 FRA 17:25 JFK 20:20 744 0 FS- CS- YS-
Code:
FRA Frankfurt Metro / Intl DE = FRA HHN [EDDF] JFK New York John F Kennedy Intl NY US [KJFK] SAT 04 Jan 2014 | 2 Seats Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------------------------------- SQ 26 FRA 08:20 JFK 11:05 388 0 FA+ FM+ [email protected] CA+ CM+ [email protected] YA+ YM+ YS+
#10
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 5,148
Didn't UA claim that it no longer does Starnet blocking about a year or so ago?
#12
Original Poster
Join Date: Aug 2008
Programs: AA EXP, HHonours Diamond, Marriott Platinum, Hyatt GP Diamond, SPG Platinum
Posts: 178
I called the agent and asked them to do a "long sell", as suggested by KVS FAQ page. That didn't work. The agent tried looking up for seats under the internet and the internal system, and neither showed availability. I felt scammed

#13
Join Date: Feb 2011
Location: HKG, TXL
Programs: CX DM
Posts: 566
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
#14
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,930

You may wish to try calling back and asking for a supervisor.
#15
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Plat Pro; UA MM Gold; Marriott Lifetime Titanium
Posts: 8,608
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
Somehow the contents of a whole bottle of Dom disappeared during the flight . . .