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This is an archive thread, the active thread is Singapore Airlines (SQ) award booking experiences using United miles

SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases

Old information
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Quote:

Originally Posted by UA Insider

Hi everyone,

I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.

Please let me know if you have any clarifying questions, and I’ll do my best to answer them.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines

The fee for non-premier to book awards through the call center will NOT be waived as per:

Quote:

Originally Posted by UA Insider

As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines

This is currently the policy

Update: SQ's statement on the recent change:

Quote:

Originally Posted by SQ

Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.

For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.

Singapore Airlines (SQ) award booking experiences using United miles {Archive}

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Oct 29, 2013, 12:59 am

#16

dsquared37

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Quote:

Originally Posted by Always Flyin

You can also book regional flights in F as well. I flew MNL-SIN yesterday in XF on a 773 with suites in F using UA miles.

Somehow the contents of a whole bottle of Dom disappeared during the flight . . .

If only one bottle disappeared then you must have slept for an hour or two.

Oct 29, 2013, 10:33 am

#17

Always Flyin

Join Date: Jan 2000

Location: London; Bangkok; Las Vegas

Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond

Posts: 8,749

Quote:

Originally Posted by dsquared37

If only one bottle disappeared then you must have slept for an hour or two.

Yep. Pretty much after the bottle disappeared!

Oct 29, 2013, 10:48 am

#18

Madone59

Join Date: Nov 2009

Location: 6km East of EPAYE

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Posts: 9,582

Quote:

Originally Posted by Always Flyin

Did you find this on UA.com? Was it close-in or good planning? I am looking and see only C availability.

Oct 29, 2013, 7:35 pm

#19

Always Flyin

Join Date: Jan 2000

Location: London; Bangkok; Las Vegas

Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond

Posts: 8,749

Quote:

Originally Posted by Madone59

Did you find this on UA.com? Was it close-in or good planning? I am looking and see only C availability.

Found it on KVS a couple of weeks out. Didn't check ua.com so don't know if it as there or not.

I was already in C. Just called UA and they moved me to F.

Oct 29, 2013, 7:47 pm

#20

unavaca

Join Date: Jun 2007

Location: YVR SFO

Programs: UA G

Posts: 4,866

Quote:

Originally Posted by FelixB

I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.

It's not blocked. I booked SQ JFK-FRA in C last year without a problem. Booked 4 months in advance.

That said, IME, SQ C is totally overrated.

Oct 29, 2013, 8:30 pm

#21

UA-NYC

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Quote:

Originally Posted by unavaca

It's not blocked. I booked SQ JFK-FRA in C last year without a problem. Booked 4 months in advance.

That was probably during the Great SQ Systems Changeover - it was open season

Oct 29, 2013, 10:58 pm

#22

DBCme

Join Date: May 2003

Location: Slightly to the left of center

Posts: 3,475

Quote:

Originally Posted by UA-NYC

That was probably during the Great SQ Systems Changeover - it was open season

ahhh, a trip down memory lane

Nov 25, 2013, 5:32 pm

#23

LTH

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Posts: 178

So the award space also shows up on aeroplan, but the seat is still not bookable on UA. Can we now confirm that UA blocks SQ Y seats on their transoceanic flights?

Dec 12, 2013, 2:30 pm

#24

UA Insider

Company Representative, United Airlines

Join Date: May 2006

Location: Chicago, Houston, or somewhere in between

Posts: 2,176

Heads Up: SQ Awards Booked Through Reservations Starting 13-DEC-2013

Dec 12, 2013, 2:34 pm

#25

hotelmotel

Join Date: Oct 2004

Programs: DL Gold

Posts: 880

A change you'll like!

Dec 12, 2013, 2:35 pm

#26

BlissWorld

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Posts: 23,822

Bawahahahaha.

Another reason SQ should be expunged from Star Alliance all together.

Dec 12, 2013, 2:35 pm

#27

compwhiz

Join Date: May 2005

Location: ORD

Programs: UA 1K/1.5MM, HHonors Diamond, Bonvoy Titanium, Hertz PC, National Emerald Executive

Posts: 424

Get ready for the hold times!

Dec 12, 2013, 2:36 pm

#28

unavaca

Join Date: Jun 2007

Location: YVR SFO

Programs: UA G

Posts: 4,866

Thanks for the heads up. Is SQ asking all *A partners to stop showing SQ availability online, or has this only happened with UA?

Dec 12, 2013, 2:37 pm

#29

Kacee

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Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,586

Thanks Aaron for the heads up.

Quote:

Originally Posted by hotelmotel

A change you'll like!

I'm not sure there's any grounds for criticizing UA here. SQ has always been a somewhat reluctant partner and is almost certainly the driver of this change.

Dec 12, 2013, 2:37 pm

#30

Exleftseat

Join Date: Dec 2005

Location: Japan

Posts: 5,578

OMG, that's a disaster.