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-   -   Consolidated UA PlusPoints Question & Answer Thread {Archive} (https://www.flyertalk.com/forum/united-airlines-mileageplus/2146153-consolidated-ua-pluspoints-question-answer-thread-archive.html)

Kmxu Dec 19, 2019 2:18 pm


Originally Posted by findark (Post 31857860)
Ignoring that everything seems broken at the moment, listing for PE should have no effect on your chances of getting into J. The only question is whether you would like to sit in PE if that's the only upgrade that were available.

I would do it, partly because Y is horrible and partly because if EWR-ZRH clears you're spending 40 points anyway.

If LAX-EWR clears into either PremiumPlus or Polaris, they will deduct 20 PlusPoints. If EWR-ZRH clears into PremiumPlus, they will deduct 20 PlusPoints. 20 Pluspoint is well spent regardless. Why not do it?

tryathlete Dec 19, 2019 2:39 pm

Very complicated IT issues now plague the use of Plus Points
 
Whew. Two long calls today. What did I do that was so difficult? I have a ORD-EWR-PVG booking in January. Originally booked with a GPU. We all know that we’ve lost a bit and maybe gained a bit with the transition to PP. What nobody in customer service realizes is that if you want to save some points and remove the points upgrade from the domestic portion of the reservation and rely on CPU, the entire round trip flight is affected. Yea-my return from PVG direct to ORD a week later wound up all screwed up as well and I had to call back to get that fixed. They took my cleared Polaris upgrade on the return and reassigned a nice middle 4 seat from a GF “gift” upgrade. So 45 minutes to go to CPU in domestic leg and 20 minutes to fix the seat change on the return flight. Goodness gracious. This is like Shares all over again.

JimInOhio Dec 19, 2019 2:51 pm


Originally Posted by WineCountryUA (Post 31857871)
While there is no clear definitive statement from UA, there have not been any suggestions if also selecting PP that changes your Polaris chances.
However, would you prefer a chance at PP or just stay in E+ if the Polaris upgrade fails to appear?

Wasn't there a post this month where someone thinks passengers who received a Y to PE upgrade jumped ahead of him/her in the J upgrade list when he/her was only waitlisted for Y to J? I know it doesn't make sense but many other things haven't lately, either.

nomad420 Dec 19, 2019 2:57 pm


Originally Posted by Kmxu (Post 31857895)
If LAX-EWR clears into either PremiumPlus or Polaris, they will deduct 20 PlusPoints. If EWR-ZRH clears into PremiumPlus, they will deduct 20 PlusPoints. 20 Pluspoint is well spent regardless. Why not do it?

While I agree with you I think you meant F not Polaris. Polaris is on the international segment. No LAX-EWR Polaris class but I get where you are going.

WineCountryUA Dec 19, 2019 3:05 pm


Originally Posted by JimInOhio (Post 31857985)
Wasn't there a post this month where someone thinks passengers who received a Y to PE upgrade jumped ahead of him/her in the J upgrade list when he/her was only waitlisted for Y to J? I know it doesn't make sense but many other things haven't lately, either.

Most likely (as mentioned in that discussion) that was confusion generated by UA displaying purchased PP fares as upgrades and leading some to believe PP upgraders had priority -- it is those that purchased a PP cash fare that has the advantage but you can not separate out who received and upgrade from the that purchased the seats. The truth is the whole upgrade waitlist display and maybe the actual waitlist is a mess at this point in time and one can not trust the information being presented

JimInOhio Dec 19, 2019 3:07 pm


Originally Posted by WineCountryUA (Post 31858047)
Most likely (as mentioned in that discussion) that was confusion generated by UA displaying purchased PP fares as upgrades and leading some to believe PP upgraders had priority -- it is those that purchased a PP cash fare that has the advantage but you can not separate out who received and upgrade from the that purchased the seats. The truth is the whole upgrade waitlist is a messy and one can not trust the information being presented

Ah, I didn't catch that nuance at the time (those showing as upgraded to PP may have really bought those seats). You're right, much is messy right now.

Infinite1K Dec 19, 2019 9:34 pm

Sorry if I missed this point in earlier posts, but I've noticed that if I do an advanced search and choose Plus Point upgrades, I will get some flights that show upgrades available from a Premium Plus fare but not from a regular Economy fare. And the upgrade is clearing into PZ, even though it shows PZ0.

And then there are other flights that are PZ0 and as expected both Economy and Premium Plus fares are showing as no upgrade available.

https://cimg7.ibsrv.net/gimg/www.fly...14a19a23f8.png
Upgrade available to Business but only if purchasing a Premium Plus fare.

https://cimg9.ibsrv.net/gimg/www.fly...afaf93e8ce.png
PZ availability (but only from Premium Plus fare), but fare bucket showing PZ0

Kacee Dec 19, 2019 9:38 pm


Originally Posted by Infinite1K (Post 31859066)
Sorry if I missed this point in earlier posts, but I've noticed that if I do an advanced search and choose Plus Point upgrades, I will get some flights that show upgrades available from a Premium Plus fare but not from a regular Economy fare.

Date?

Originally Posted by Infinite1K (Post 31859066)
And the upgrade is clearing into PZ, even though it shows PZ0.

Nothing new. Display issue. For LHR-EWR, PZ>0, for EWR-SFO, PZ=0, so the display shows PZ0. If you book it, LHR-EWR will clear, EWR-SFO will waitlist.

jsloan Dec 19, 2019 9:42 pm


Originally Posted by Kacee (Post 31859071)
Nothing new. Display issue. For LHR-EWR, PZ>0, for EWR-SFO, PZ=0, so the display shows PZ0. If you book it, LHR-EWR will clear, EWR-SFO will waitlist.

The fact that it’s not listing a confirmable upgrade from Economy is a newer display issue. There is no situation where you can confirm an upgrade from PE but you cannot confirm one from Y. I doubt this is particularly high on their list of features to fix, though. The upgrades search never really worked well with GPUs/RPUs, and now it doesn’t work well with PlusPoints.

Infinite1K Dec 19, 2019 9:43 pm


Originally Posted by Kacee (Post 31859071)
Nothing new. Display issue. For LHR-EWR, PZ>0, for EWR-SFO, PZ=0, so the display shows PZ0. If you book it, LHR-EWR will clear, EWR-SFO will waitlist.

Thanks - you are right. Looking at just LHR-EWR, and it is PZ9.

In the past I had seen this issue with regular Economy - guess the new Premium Plus added a new wrinkle to things.

Wonder how much "incremental" revenue United gets with this and some of the other "display" bugs :rolleyes:

Kacee Dec 19, 2019 9:48 pm


Originally Posted by jsloan (Post 31859074)
The fact that it’s not listing a confirmable upgrade from Economy is a newer display issue.

Right, that's why asked for the date, I'm interested to play around with this.

Infinite1K Dec 19, 2019 9:57 pm

Sorry missed the first part. The screen shot was for January 7 flights. But it looks like any other flight pair with one leg with PZ positive and the other with PZ0 can trigger it.

fumje Dec 20, 2019 9:54 am


Originally Posted by jsloan (Post 31859074)
The fact that it’s not listing a confirmable upgrade from Economy is a newer display issue. There is no situation where you can confirm an upgrade from PE but you cannot confirm one from Y. I doubt this is particularly high on their list of features to fix, though. The upgrades search never really worked well with GPUs/RPUs, and now it doesn’t work well with PlusPoints.

I'm not sure it is a newer display issue.

I think it's that the site is treating Premium Plus as a broken fare (R/B). As I'm sure you know, with broken fares (Economy or Premium Plus) it can show segment-wise upgrade availability.

If it is something other than a display issue, that is noteworthy.

jsloan Dec 20, 2019 10:09 am


Originally Posted by fumje (Post 31860561)
I'm not sure it is a newer display issue.

I think it's that the site is treating Premium Plus as a broken fare (R/B). As I'm sure you know, with broken fares (Economy or Premium Plus) it can show segment-wise upgrade availability.

If it is something other than a display issue, that is noteworthy.

If you’re implying that they’re planning to make upgrades work using married inventory.. (a) I really hope not, and (b) it doesn’t dovetail nicely with the idea of an upgrade list for any individual flight. I can’t even figure out how it would work in SHARES — flight segments that are waitlisted can clear independently of each other.

You may be right about the cause, but it’s still a display issue, because if you purchased the economy fare, you’d be able to upgrade the leg with PZ space, regardless of what the website is telling you.

fumje Dec 20, 2019 10:17 am


Originally Posted by jsloan (Post 31860613)
If you’re implying that they’re planning to make upgrades work using married inventory.. (a) I really hope not, and (b) it doesn’t dovetail nicely with the idea of an upgrade list for any individual flight. I can’t even figure out how it would work in SHARES — flight segments that are waitlisted can clear independently of each other.

You may be right about the cause, but it’s still a display issue, because if you purchased the economy fare, you’d be able to upgrade the leg with PZ space, regardless of what the website is telling you.

Ah no, my emphasis wasn't apparent. I mean it's not a newer display issue, it's rather the same display issue. I do think it is a display issue.

As to using married upgrade inventory, I agree with (a - very much hope not!) and (b - indeed not straightforward, at least as I understand the systems). I have run across a few cases that seem to be doing something married with PN, and I think others have reported here, but so far, as far as I know, there's no confirmation it actually opened space only for the married segments


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