Confusing Reason for Delay

Old Jul 29, 2023, 5:36 pm
  #1  
Original Poster
 
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,636
Confusing Reason for Delay

UA 1379 is showing as delayed but get two different cryptic reasons from EF and UA. I've attached the screenshots. Maybe someone can help me decipher.

My 17yo nephew is on the flight (flew into IAD from BRU) and trying to be proactive as to what he'll have to do. Right now he's in the Polaris lounge but I think the flight will get canceled, not sure if he'll be entitled to a hotel or what. His parents are freaking out and I'm trying to help. Thanks!
FAA1996 is offline  
Old Jul 29, 2023, 5:39 pm
  #2  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA 1k (12 year fallen GS) 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,094
Originally Posted by FAA1996
UA 1379 is showing as delayed but get two different cryptic reasons from EF and UA. I've attached the screenshots. Maybe someone can help me decipher.

My 17yo nephew is on the flight (flew into IAD from BRU) and trying to be proactive as to what he'll have to do. Right now he's in the Polaris lounge but I think the flight will get canceled, not sure if he'll be entitled to a hotel or what. His parents are freaking out and I'm trying to help. Thanks!
Don't see any attachments..... The plane making up his flight just landed -- delay seems pretty normal to me I wouldn't worry that much yet....

Last edited by bmwe92fan; Jul 29, 2023 at 5:44 pm
bmwe92fan is offline  
Old Jul 29, 2023, 6:03 pm
  #3  
 
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,254
Originally Posted by FAA1996
UA 1379 is showing as delayed but get two different cryptic reasons from EF and UA. I've attached the screenshots. Maybe someone can help me decipher.

My 17yo nephew is on the flight (flew into IAD from BRU) and trying to be proactive as to what he'll have to do. Right now he's in the Polaris lounge but I think the flight will get canceled, not sure if he'll be entitled to a hotel or what. His parents are freaking out and I'm trying to help. Thanks!
Sorry, I know this is not what you had asked, but I thought the requirement to access the Polaris lounge if unaccompanied by an adult is minimum age 18.

Yes, it may be problematic to get a hotel in Virginia if your nephew is 17. My understanding is that the Commonwealths laws dont allow hotel check-in by minors under 18.
sannmann is offline  
Old Jul 29, 2023, 6:06 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 20,887
Originally Posted by FAA1996
My 17yo nephew is on the flight (flew into IAD from BRU) and trying to be proactive as to what he'll have to do. Right now he's in the Polaris lounge but I think the flight will get canceled, not sure if he'll be entitled to a hotel or what. His parents are freaking out and I'm trying to help. Thanks!
Solo traveler?

UA has, in the past, gotten somewhat persnickety about whether or not purely domestic delays on an international itinerary are covered by EC.261. If your nephew is stuck overnight, he should ask about a hotel voucher but be prepared to be denied.

The bigger problem, though, would be his age. I’m not sure how many, if any, hotels allow unaccompanied 17-year-old guests, even with a prepaid hotel voucher.

What I’m seeing is a crew delay, probably caused by the bad weather on the east coast, with a possibility of further delays if they’re not able to get out before the next wave comes through. I wouldn’t immediately jump to the conclusion that the flight will be canceled, although neither can I rule out the possibility, of course.
SPN Lifer, sannmann and wrp96 like this.
jsloan is online now  
Old Jul 29, 2023, 6:09 pm
  #5  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.98MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,095
IAD and most of the rest of NE is a mess, Travel Waiver/Alert: East Coast Severe Weather (July 29, 2023)

What is the ultimate destination, hopefully not an UX flight
WineCountryUA is offline  
Old Jul 29, 2023, 6:09 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,059
Originally Posted by FAA1996
UA 1379 is showing as delayed but get two different cryptic reasons from EF and UA.
EF is not authoritative and should be ignored.

Originally Posted by WineCountryUA
What is the ultimate destination
1379 is IAD-FLL.
mahasamatman is offline  
Old Jul 29, 2023, 6:12 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 20,887
Originally Posted by WineCountryUA
What is the ultimate destination, hopefully not an UX flight
OP listed UA1379, which is operating IAD-FLL.

Originally Posted by mahasamatman
EF is not authoritative and should be ignored.
EF is not authoritative, but there is often useful information there and it should not be ignored; rather, it should be taken with a grain of salt. In this case, United.com says unexpected operational issue and EF says crew. Those are compatible.
jsloan is online now  
Old Jul 29, 2023, 6:15 pm
  #8  
 
Join Date: Jun 2012
Posts: 3,298
If nephew was on business class on the transatlantic flight (and connecting to domestic flight) per *alliance rules, any type of delay on the journey including the domestic leg (weather/atc versus carrier-controlled mechanical) entitles nephew to overnight hotel

Likely UA will not offer this proactively (you have to book and struggle to seek reimbursement after) , and whether you can actually physical find a hotel (etc if all nearby hotels are full) , ymmv

See wiki on this thread
Hotels? for 1K irrops (WX, MX, ...)? [Consolidated Q&A 2015-forward]
SPN Lifer likes this.

Last edited by paperwastage; Jul 29, 2023 at 6:22 pm
paperwastage is offline  
Old Jul 29, 2023, 6:15 pm
  #9  
Original Poster
 
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,636

FAA1996 is offline  
Old Jul 29, 2023, 6:15 pm
  #10  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,059
Originally Posted by jsloan
EF is not authoritative, but there is often useful information there and it should not be ignored; rather, it should be taken with a grain of salt. In this case, United.com says unexpected operational issue and EF says crew. Those are compatible.
But still no guarantee that "crew" is correct. Bad data is worse than no data.
mahasamatman is offline  
Old Jul 29, 2023, 6:19 pm
  #11  
Original Poster
 
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,636
Sorry, posted screenshots. Nephew is traveling alone. Last minute emergency in paid J IST-BRU-IAD-FLL (I had to buy ticket yesterday) . I hadn't thought about the age problem checking into hotel will keep fingers crossed. If not it'll be a night in the terminal. Hasn't had any issues with lounge in IST, BRU, or IAD so far.
FAA1996 is offline  
Old Jul 29, 2023, 6:20 pm
  #12  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.98MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,095
Originally Posted by mahasamatman
But still no guarantee that "crew" is correct. Bad data is worse than no data.
The EF data in that screen is coming from UA.
WineCountryUA is offline  
Old Jul 29, 2023, 6:23 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 20,887
Originally Posted by paperwastage
If nephew was on business class on the transatlantic flight (and connecting to domestic flight) per *alliance rules, any type of delay on the journey including the domestic leg (weather/atc versus carrier-controlled mechanical) entitles nephew to overnight hotel
I tried to invoke that policy once, on behalf of a no-status passenger who faced exactly this same scenario (albeit at IAH). It got me nowhere and note that the policy manual that had that language is several years old, and the newer versions dont appear to be readily available.

I mean, if the passenger is delayed overnight, and if he can find a hotel thats willing to let him check in at age 17, then sure, he should save his receipt. But I wouldnt go staying at the Ritz, either.

Originally Posted by mahasamatman
But still no guarantee that "crew" is correct. Bad data is worse than no data.
I mean, EF doesnt make things up. It was entered into the GDS by a UA representative. Theres no particular reason to believe the text on the app and not the text in EF, particularly when theyre in agreement.
SPN Lifer, Genco and MileTrek like this.
jsloan is online now  
Old Jul 29, 2023, 6:33 pm
  #14  
 
Join Date: Feb 2018
Location: IAD
Programs: UA Gold
Posts: 209
Originally Posted by sannmann
My understanding is that the Commonwealths laws dont allow hotel check-in by minors under 18.
This is correct. And a number of them actually require 21+.
SPN Lifer and sannmann like this.
IADdelayed is offline  
Old Jul 29, 2023, 7:06 pm
  #15  
Original Poster
 
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,636
They've made it on the plane, but departure time keeps getting pushed back minutes at a time.
SPN Lifer and wrp96 like this.
FAA1996 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.