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MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality

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MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality

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Old Oct 15, 2022, 7:19 pm
  #31  
 
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
Originally Posted by random.parts
I dunno what they are changing but if migrating from a legacy system on United’s scale that they feel needs downtime, so many things can go wrong - especially since the change may still have to interact with other legacy systems - good luck to them though.
Having spent my entire career around systems an order of magnitude larger than United's, I feel their pain. I wish more folks understood just how complex changes and upgrades are in this kind of environment. In theory, sure, you can just flip a switch. But it's almost never that easy, that seamless, or that painless. You're spot on -- there's so many things that can go wrong. All the testing and coordination in the world sometimes isn't enough.

Integrating bleeding edge technology with legacy JCL code running on mainframes (both in the airline industry as well as my industry) -- well, that's sure a challenge. And only one of the smaller ones.
jsloan, SPN Lifer, Xyzzy and 5 others like this.
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Old Oct 15, 2022, 7:48 pm
  #32  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Originally Posted by HNLbasedFlyer
Such negativity on upgrades - UA is continually upgrading the mobile app and, in my opinion, keep enhancing what is already a best in class app.
Well, the last "upgrade" to the app causes it to freeze for like 10 seconds everytime I open it. I hope this IT upgrade works out better.
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Old Oct 15, 2022, 7:57 pm
  #33  
 
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
and the whole website is screwed, ha.
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Old Oct 16, 2022, 5:44 am
  #34  
 
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 1,532
Is the work finished? I was just able to log in successfully to my account.
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Old Oct 16, 2022, 6:37 am
  #35  
 
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
Nothing looks different. Can’t wait for the sleuths to detect and report here. :-)
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Old Oct 16, 2022, 6:43 am
  #36  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
Originally Posted by dmurphynj
Having spent my entire career around systems an order of magnitude larger than United's, I feel their pain. I wish more folks understood just how complex changes and upgrades are in this kind of environment. In theory, sure, you can just flip a switch. But it's almost never that easy, that seamless, or that painless. You're spot on -- there's so many things that can go wrong. All the testing and coordination in the world sometimes isn't enough.

Integrating bleeding edge technology with legacy JCL code running on mainframes (both in the airline industry as well as my industry) -- well, that's sure a challenge. And only one of the smaller ones.
Healthcare?
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CLEguy is offline  
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Old Oct 16, 2022, 6:51 am
  #37  
 
Join Date: Nov 2012
Posts: 196
I was in the air when the upgrade started. Landed about 10 hours ago and upgrade should be ended by now. No points or record of activity yet but I expect that they will.
kdad is offline  
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Old Oct 16, 2022, 6:56 am
  #38  
 
Join Date: Feb 2004
Location: BOS+SFO+SIN
Programs: UA GS 2MM+, JetBlue Mosaic, Hilton Diamond, Marriott Platinum, & Hertz PC
Posts: 113
Not all fixed yet.... It won't keep logged in, keeps returning to home page when searching, plus the dreaded Access Denied (see stickies on Expert Mode/award travel search). App seems fine for now.
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Old Oct 16, 2022, 7:13 am
  #39  
 
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
On .com, I’m still able to manage reservations even after logging out of my account. That ain’t good.
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Old Oct 16, 2022, 7:41 am
  #40  
Suspended
 
Join Date: Mar 2022
Location: Oregon
Programs: AA, UA
Posts: 117
Looks like they fixed the security question bug(?)
Peter Snijder is offline  
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Old Oct 16, 2022, 7:58 am
  #41  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Originally Posted by AirbusFan2B
Nothing looks different. Can’t wait for the sleuths to detect and report here. :-)
Maybe that's a good sign
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Old Oct 16, 2022, 8:28 am
  #42  
 
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
Should we start a new thread? United IT issues with IT improvement of Oct 22
zebranz is offline  
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Old Oct 16, 2022, 9:19 am
  #43  
 
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Silver, Marriott Bonvoy-Silver Elite
Posts: 698
One thing they didn’t fix....still no expert mode on website....
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Old Oct 16, 2022, 9:30 am
  #44  
 
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Originally Posted by Peter Snijder
Looks like they fixed the security question bug(?)
That bug was fixed before the IT “upgrade” started.

It doesn’t seem to me anything has changed so far.
blug is offline  
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Old Oct 16, 2022, 10:13 am
  #45  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Originally Posted by blug
That bug was fixed before the IT “upgrade” started.

It doesn’t seem to me anything has changed so far.
UA has eliminated website ability of searching PZ/PN under PP upgrade through this IT "upgrade"
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