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MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality

MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality

Old Oct 14, 22, 2:17 pm
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MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality

I know this has been discussed in other threads, but I just got a United Business formal notification of the IT upgrade:

Originally Posted by United Business
We’re upgrading our MileagePlus account technology this weekend. Between 9 p.m. CDT on Saturday, October 15, and 7 a.m. CDT on Sunday, October 16, customers won’t be able to sign into their MileagePlus account or make transactions with miles or PlusPoints.

The changeover is designed to be seamless, but the outage will affect some functions for our MileagePlus customers, such as seat selection, inflight purchases, bag fees and more. We have workarounds in place for most impacted functions to ensure as smooth of a transition as possible.

Additionally, select amenities within United Jetstream that include fulfillment through MileagePlus will be unavailable during the changeover.

Customers traveling during and around the changeover period will be receiving emails from MileagePlus with tips to help them enjoy a smooth travel experience. Premier members should still receive benefits like complimentary Economy Plus upgrades, and earned miles or Premier qualifying activity will post to customer accounts after maintenance is finished.

We appreciate your patience and understanding throughout this period.


And here's the non-business communication:

Originally Posted by MileagePlus Program
MileagePlus account access will be limited this weekend — here's how to prepare

We're upgrading our MileagePlus account technology this weekend. Between 9 p.m. CDT on Saturday, October 15, and 7 a.m. CDT on Sunday, October 16, you won't be able to sign in to your MileagePlus account or make transactions with miles or PlusPoints.

Here are tips to help you travel more seamlessly during the maintenance period:
• Arrive at the airport early. Pre-flight preparations like check-in and checking bags could take longer as a result of the outage.
• Have your boarding pass printed, emailed, or saved to your phone's digital wallet. You can also print it at an airport kiosk. Don't plan to use the boarding pass within your United app.
• Keep your reservation number XXXXXX and MileagePlus number handy.
• If you booked with miles or Money + Miles, or you're planning on using PlusPoints, make reservation changes or upgrade requests before 9 p.m. on Saturday, October 15.
• During check-in, add your credit card to buy food or drinks onboard. Previously saved forms of payment may not work, and miles won't be redeemable on your flight.
• Bring your United Club℠ membership card or take screenshots of your digital card.
• Keep the printed tracking tags for your checked bags.
• If you'd like to use Wi-Fi on board your flight and you're unable to sign in using your MileagePlus account, select "Continue as guest" for Wi-Fi access.

Premier members should still receive benefits like complimentary Economy Plus upgrades and can call the Premier priority desk for help. Earned miles or Premier qualifying activity will post to your account after maintenance is finished.

Thank you for choosing United. We look forward to seeing you this weekend!

Last edited by JALsnipe; Oct 14, 22 at 4:08 pm
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Old Oct 14, 22, 2:20 pm
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This is rarely good news.
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Old Oct 14, 22, 2:57 pm
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"Enhancement"
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Old Oct 14, 22, 3:10 pm
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Every time I try to log into MileagePlus Shopping now, it comes back with a "you have been logged out" message. Very strange, and wonder if related to this.
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Old Oct 14, 22, 3:16 pm
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Oh I am hoping they fix the issues with Plus Points when there is a Schedule Change I get Reservation is Out of Synch.
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Old Oct 14, 22, 3:29 pm
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The part that gt me was, "Don't plan to use the boarding pass within your United app."
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Old Oct 14, 22, 3:29 pm
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I just got an email with this message. In particular, it listed the PNR for my flights this weekend, so a useful email overall.
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Old Oct 14, 22, 3:32 pm
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Interesting that there is no mention of what is being improved if anything. "Upgrade" usually means something is being improved but I've learned that isn't always the case at UA
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Old Oct 14, 22, 3:41 pm
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Originally Posted by eng3 View Post
Interesting that there is no mention of what is being improved if anything. "Upgrade" usually means something is being improved but I've learned that isn't always the case at UA
Given that this is causing a system wide IT outage, I suspect that they are replacing some low level piece of critical infrastructure that is only barely holding together at this point.
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Old Oct 14, 22, 3:53 pm
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Im pretty sure the recent note I sent about never being able to order my BoB sandwich ahead of time has caused all this. Theyre probably trying to resolve it before my Tuesday flight.
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Old Oct 14, 22, 3:53 pm
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I've already seen multiple issues today with the web site.
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Old Oct 14, 22, 4:29 pm
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Originally Posted by Xyzzy View Post
The part that got me was, "Don't plan to use the boarding pass within your United app."
Presumably because the app login/validation is based on your MP account, and if you cant login to your MP account in the app, you cant access the boarding pass.
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Old Oct 14, 22, 4:42 pm
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Good thing I'm flying DL this weekend.
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Old Oct 14, 22, 4:49 pm
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Originally Posted by rmadisonwi View Post
Presumably because the app login/validation is based on your MP account, and if you can’t login to your MP account in the app, you can’t access the boarding pass.
IT outages aside, but I would have assumed that one could under normal circumstances check-in and receive a boarding pass within the UA app even if they don't have a MP account?
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Old Oct 14, 22, 5:34 pm
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Premier members should still receive benefits like complimentary Economy Plus upgrades


SHOULD

That sounds less than convincing.

To be fair, any major upgrade/change is tough to do in a 24/7 operation like an airline.
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